Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Retail Key Holder

Company: Kendra Scott

Location: Washington, DC

Posted Oct 31, 2024

Kendra Scott, a fashion-lifestyle brand, seeks a Key Holder to support store leadership, ensure a WOW guest experience, and drive sales. The ideal candidate should have retail experience, passion for customer service, strong problem-solving skills, and a positive attitude. They must be flexible, organized, and communicate effectively. The role involves maintaining store safety, building brand awareness through community initiatives, and collaborating with the team to provide exceptional service.

Sr. Systems Administrator

Company: Leidos

Location: Washington, DC

Posted Oct 31, 2024

The Leidos National Security Sector is seeking a Senior Systems Administrator for a position at the Pentagon. The role involves supporting the G2 Army MI Enterprise / SENTINEL program, providing IT services, and managing Microsoft server infrastructure. Key responsibilities include administering Active Directory services, integrating new technologies, and leading projects. The ideal candidate should have a Bachelor's degree with 8+ years of relevant experience or a Master's degree with 6+ years, along with an active DoD TS/SCI security clearance and DoD 8570 (8140) certification. Preferred qualifications include knowledge of systems like ACAS, Azure, DHCP, DNS, HBSS, Hyper-V, Microsoft 365, SCCM, SharePoint, SQL, SMTP, and VMware, as well as experience with help desk ticketing tools and PowerShell.

Relationship Banker - Northeast Financial Center

Company: Merrill

Location: Washington, DC

Posted Oct 31, 2024

Bank of America is seeking a client-focused individual for a role in their financial center. The position involves engaging clients in the lobby to educate and assist with transactions via self-service resources like mobile banking, online banking, or ATM. Key responsibilities include accurately processing cash transactions, building client relationships, and connecting clients to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. Bilingual skills in Spanish are preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Senior Counsel, International Trade Compliance- US Remote

Company: GE Aerospace

Location: Washington, DC / Remote

Posted Oct 31, 2024

The International Trade Compliance (ITC) team at General Electric is seeking a Senior Counsel with at least 6 years of experience in International Trade Compliance. The role involves leading investigations into potential non-compliance, drafting policies, conducting audits, and collaborating with cross-functional teams to drive continuous improvement. The successful candidate will report to the Senior Director and Counsel, ITC, and work closely with the ITC team and GEA programs/functions. The position offers a competitive salary range of $145,400.00 - $242,300.00, along with comprehensive healthcare and retirement benefits. The role requires access to U.S. export-controlled information.

Barista -Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 31, 2024

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $21.55-$22.55, with comprehensive benefits including medical, dental, vision, and retirement savings plans. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines. Aramark is committed to equal employment opportunities and fostering professional growth.

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Oct 31, 2024

Leidos' National Security Sector is offering a Help Desk Support Specialist position at the Pentagon. The role involves providing ITIL-aligned service desk support for a Microsoft Enterprise software environment, managing incident tickets, service requests, and change requests. The position requires an active Top Secret SCI DoD security clearance and at least 5 years of related technical support experience. The ideal candidate should have DoD IAT Level II certification and be able to obtain a Computing Environment (MTA/MCSA-Win 11) within 90 days of hire. The pay range is $49,400.00 - $89,300.00.

Cashier - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 31, 2024

Aramark is hiring a Cashier with an hourly rate of $20.65. The role involves operating a register, handling transactions, greeting customers, maintaining a clean work environment, and ensuring product stock levels. Previous customer service and cash handling experience is preferred. Benefits include medical, dental, vision, and work-life resources. The company emphasizes equal employment opportunity and non-discrimination.

Assistant Market Credit Manager

Company: Ferguson Enterprises

Location: Washington DC

Posted Oct 31, 2024

Ferguson is a company that values its employees and provides a competitive benefits package. They are seeking an Assistant Market Credit Manager to join their team.

Radiologic Technologist

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 31, 2024

The role involves providing Radiology services to patients, ensuring high-quality imaging, and maintaining diagnostic equipment. Key responsibilities include performing quality general radiographic and specialty images, positioning patients for optimal imaging, and adhering to safety standards. The job requires strong communication skills, a commitment to customer service, and strict adherence to radiation safety and infection control practices. A Graduate of an approved accredited radiologic technology program is required, along with certification as a Radiologic Technologist in Washington.

Medical Office Administrator I - Spokane WA (Veradale/South Hill)

Company: Kaiser Permanente

Location: Spokane, Washington

Posted Oct 31, 2024

This job involves managing and coordinating medical operations, directing program design and implementation, and ensuring departmental performance. The role requires a bachelor's degree in healthcare or related field, or equivalent experience. Key responsibilities include creating a culture of compliance, maintaining knowledge of Kaiser Permanente's policies, and managing programs for care delivery and administrative operations. The ideal candidate will have broad healthcare knowledge, experience in program development, and strong interpersonal skills.

Associate Branch Manager - Dumbarton

Company: Wells Fargo

Location: Washington, DC

Posted Oct 31, 2024

Wells Fargo is seeking an Associate Branch Manager for the National Branch Network. The role involves leading, managing, and developing a team, coaching bankers to engage customers, and driving business growth. The position requires 2+ years of banking experience, 1+ years of leadership experience, and compliance with the S.A.F.E. Mortgage Licensing Act. The role offers a competitive salary, robust benefits, and opportunities for career advancement. Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Oct 31, 2024

Labcorp is seeking a Phlebotomist for a client office in Washington, D.C. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth and comprehensive benefits including medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. The ideal candidate should have a high school diploma or equivalent, phlebotomy certification, and 2 years of experience. They must be fully vaccinated against COVID-19 and possess strong communication skills, the ability to work independently or in a team, and flexibility for overtime.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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