Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Legal E-Billing Coordinator

Company: Gucci

Location: Washington DC

Posted Oct 26, 2024

GEICO is seeking a highly organized and detail-oriented Legal eBilling Coordinator to support attorneys and the legal department's External Engagements Team. The ideal candidate will have strong technical, analytical, and project management skills, and be able to work in a fast-paced environment.

Senior Account Executive, Media & Advertising Solutions

Company: Pure Integration

Location: Washington DC

Posted Oct 26, 2024

pureIntegration is a technology consulting firm looking for a Senior Account Executive Media & Entertainment to join their Sales team. The role demands a proactive leader with a robust track record of enterprise sales in professional services and solutions.

DEED Laboratory Support - Technical Specialist III/IV - Electronics

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits and opportunities for growth and development.

Principal Site Reliability Engineer

Company: ScienceLogic

Location: Washington DC

Posted Oct 25, 2024

ScienceLogic is looking for a Principal Site Reliability Engineer to join their team. The company is going through a product transformation and is looking for someone with experience in building cloud technologies in a secure manner. The role involves enhancing the company's SaaS infrastructure security protocols, collaborating with the organization to design and operationalize SaaS services, and leading design reviews and buildout of secure systems.

Lead Data Analyst

Company: CareJourney

Location: Washington DC

Posted Oct 25, 2024

CareJourneys mission is to empower individuals and organizations with open clinically-relevant analytics and insights. They are a fast-growing startup looking for driven professionals to join their team. The company offers competitive benefits and a fun and exciting environment.

Network Engineer

Company: Walker & Dunlop

Location: Washington DC

Posted Oct 26, 2024

The job posting is for a Network Engineer position at Walker & Dunlop, a company that provides capital to the commercial real estate industry. The company is committed to creating meaningful social, environmental, and economic change in its communities. The job requires technical knowledge and experience in monitoring, security, and maintenance of an enterprise network environment.

Customer Success Manager - SLED

Company: Cloudflare

Location: Washington DC

Posted Oct 26, 2024

Cloudflare is seeking a dynamic and experienced Customer Success Manager to join their growing US Public Sector team. The role involves developing and nurturing relationships with customers, driving mutual growth and success, and ensuring customers are empowered to succeed with Cloudflare's solutions.

Senior Software Architect for Modeling and Simulation

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a competitive compensation package.

US Field Strategist - SLED

Company: Palo Alto Networks

Location: Washington DC

Posted Oct 26, 2024

Palo Alto Networks is a company that values innovation, disruption, and cybersecurity. They are looking for a Field Strategist to join their team and help shape the future of cybersecurity. The role involves working with customers, building relationships, and providing expert content to drive demand for repeatable sales plays.

Audit Specialist

Company: UMB Banks

Location: Washington DC

Posted Oct 26, 2024

The text describes the Alternative Investments Team and the Audit team at UMB, highlighting their services, team dynamics, and benefits. It also mentions the role of an Audit Specialist and the company's commitment to inclusion and diversity.

Proposal Manager

Company: Red Carrot

Location: Washington DC

Posted Oct 28, 2024

The job posting is seeking an experienced Proposal Manager to join the business development team. The role involves managing proposal efforts, developing and delivering winning proposals, and collaborating with business development and operational personnel.

Account Executive - Northwest Territory

Company: Azul

Location: Washington DC

Posted Oct 28, 2024

Azul is offering an exciting opportunity for experienced software sales executives to join their dynamic and growing sales team. The role involves cultivating relationships with clients, prospecting new opportunities, and consistently closing business. The company offers comprehensive compensation and healthcare packages, equity program, and work-life balance.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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