Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Customer Advisor

Company: Rapid7

Location: Washington DC

Posted Oct 24, 2024

The job description is for a Customer Advisor at Rapid7, responsible for partnering with customers to increase their resilience against threats. The role requires excellent written and verbal skills, information security consulting experience, and strong project management abilities.

Systems Engineer

Company: CACI International Inc

Location: Washington DC

Posted Oct 25, 2024

CACI is seeking a Systems Engineer to work on transforming legacy applications into a cloud environment. The job requires technical leadership, system administration, and security expertise. The company offers competitive benefits, flexible work schedule, and opportunities for growth and development.

Business Development Director - Federal Agencies

Company: Sonar

Location: Washington DC

Posted Oct 25, 2024

Sonar is a company that helps organizations achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. The company offers opensource and commercial products that support over 30 programming languages and frameworks, and is trusted by more than 500,000 organizations and used by more than 7 million developers globally.

Applied Scientist

Company: Qualtrics

Location: Washington DC

Posted Oct 25, 2024

The text describes Qualtrics as a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. It also highlights the company's mission to bring humanity, connection, and empathy back to business. The text also describes the role of an Applied Scientist at Qualtrics, which involves building cutting-edge predictive models to solve hard customer problems.

Adult Outpatient Psychiatrist Needed in Vancouver, Washington CPH# JOB-2993920

Company: CompHealth

Location: Vancouver, Washington

Posted Oct 24, 2024

Vancouver, Washington is a city offering a blend of urban excitement and small-town charm. It's located near the Pacific Coast, Cascade Mountains, and popular recreational areas like Mount St. Helens and the Columbia River Gorge. CompHealth, a leading healthcare staffing company, is offering a General/Adult Psychiatry position with a full support staff, competitive benefits, and flexible work hours. The position is suitable for H-1B visa holders and offers assistance with salary negotiation, licensing, and relocation.

Work From Home Principal Associate, Process Manager Servicing Backoffice Horizontal

Company: Capital One

Location: Washington DC

Posted Oct 25, 2024

The job posting is for a Process Manager position at Capital One, requiring experience in process management, Microsoft Office, and G Suite. The role involves leading and owning process improvement work, collaborating with teammates, and developing formal process documentation. The job is 100% remote and requires a secure home office environment and reliable internet connection.

Director, C4 Menace FoS Business Development, C2 Systems

Company: Anduril

Location: Washington DC

Posted Oct 25, 2024

Anduril Industries is a defense technology company that is transforming US and allied military capabilities with advanced technology. The company is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The ideal candidate will be a proven growth leader with experience in shaping and capturing DoD business opportunities.

Director, Navy Business Development, C2 Systems

Company: Anduril

Location: Washington DC

Posted Oct 25, 2024

Anduril Industries is a defense technology company that is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The company is looking for a leader to build a cohesive data-driven strategy within the US Navy C2 market and to develop and maintain effective working relationships with critical Navy stakeholders.

Enterprise Sales Executive V - Washington, DC

Company: Rackspace Technology

Location: Washington DC

Posted Oct 25, 2024

The job description is for a sales professional seeking to work in the Washington DC area, specializing in identifying and closing opportunities with new or existing customers. The role requires expertise in sales, customer relationships, and business development, with a focus on delivering exceptional customer experiences and driving revenue growth.

Advisor Support Specialist

Company: Atria Wealth Solutions

Location: Washington DC

Posted Oct 25, 2024

Atria Wealth Solutions Inc is looking for an Advisory Support Specialist to process business, provide customer service, and utilize Docupace workflow. The company offers a rewarding career path, good benefits, and a collaborative culture.

Capture/Business Development IDIQ Program Manager

Company: BAE Systems, Inc.

Location: Washington DC

Posted Oct 25, 2024

The job description is seeking a Program Manager for the IampS IDIQ Program Management Office PMO. The successful candidate will be responsible for management of a minimum of three IDIQ Contracts and GSA Schedules. The job requires experience with Federal acquisition management and procurement, prior knowledge of IDIQ management, and excellent writing, communication, and organizational skills.

Sr. Product Manager – Insurance Platform Services

Company: GEICO

Location: Washington DC

Posted Oct 25, 2024

GEICO is looking for a Senior Product Manager to join their Product team. The ideal candidate will be responsible for working with Technology and Business on requirements, describing and managing the solution of a specific product or initiative.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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