Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Data Warehouse Lead

Company: Leidos

Location: Washington, DC

Posted Oct 15, 2024

Leidos National Security Sector is seeking an experienced Data Warehouse Lead to lead a team in designing, developing, and implementing a new data warehouse for an Intelligence Community customer. The role involves leading the team in creating a centralized repository for cross-contextual business analytics, utilizing cutting-edge technologies, and collaborating with stakeholders to understand analytical needs. The ideal candidate should have a strong background in Java, SQL, Oracle, data modeling, and ETL processes, along with experience in managing a technical team through a government ATO process.

Senior Fraud Analyst

Company: Robinhood

Location: Washington DC

Posted Oct 15, 2024

Robinhood is seeking a Senior Fraud Analyst to join their Credit Card Fraud and Risk team. The role involves developing rules and policies for fraud detection, prevention, and loss mitigation, as well as designing and interpreting randomized testing frameworks. The company offers a competitive compensation structure, paid health insurance, and a lively office environment.

Senior Applied Scientist

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 14, 2024

Thomson Reuters Labs in the USA is seeking Senior Applied Scientists with expertise in Machine Learning/NLP. The role involves designing and delivering AI solutions, managing end-to-end model development, and collaborating with stakeholders. The company offers a comprehensive benefits package, including flexible work arrangements, mental health days, and opportunities for professional growth. Thomson Reuters is committed to diversity, inclusion, and work-life balance.

Systems Engineer

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 15, 2024

Palo Alto Networks is seeking a Systems Engineer with 4+ years of experience in pre-sales, systems integration, or equivalent roles. The ideal candidate will have a strong understanding of data networking and cybersecurity solutions, and the ability to influence key stakeholders. The role involves meeting and exceeding sales quotas, conducting discovery, and building strategic account plans. The company offers personalized and flexible people programs, and is committed to being a cybersecurity partner of choice, protecting the digital way of life.

Multifamily Customer and Partner Engagement Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 14, 2024

Fannie Mae is seeking a Multifamily Customer and Partner Engagement Associate (Flexible Hybrid) to oversee customer network development and support activities. The role involves reviewing and analyzing multifamily transactions, managing deal screenings and underwriting responsibilities, and promoting Fannie Mae's products and services. The ideal candidate should have 2 years of related experience, strong communication skills, and experience with MS Office Suite. Fannie Mae offers a comprehensive benefits package and is committed to fostering a diverse and inclusive workplace.

Programmer Intern, Summer 2025

Company: BAE Systems

Location: Washington DC

Posted Oct 15, 2024

The job description is for a Programmer Intern position at BAE Systems, where you will work on impactful projects, engage in career development opportunities, and network with business leaders. The company is seeking a driven individual with a passion for learning, teamwork, and problem-solving. The job requires a strong educational background in computer science, experience with Java, and excellent communication skills.

Regional Banker/Teller- Brookland

Company: PNC

Location: Washington, DC

Posted Oct 14, 2024

The job posting at PNC is for a full-time Regional Banker/Teller position on the Regional Resource team in Washington, DC. The role involves proactive sales and customer service activities, including teller transactions, selling bank products, and developing referral opportunities. The successful candidate will engage in lobby activities, educate customers on financial transactions, and apply product knowledge to solve customer problems. PNC offers a comprehensive benefits package, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, and a 401(k) plan. The position requires 1+ years of related experience or product knowledge.

Lead Business Analyst - Enterprise Operations (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 14, 2024

Fannie Mae is seeking a candidate for the Operations - Business Analysis - Lead Associate role. The role involves reviewing, monitoring, and analyzing business data to improve performance and efficiency. The ideal candidate will have 4 years of experience in enterprise operations, a Bachelor's degree, and skills in data analysis, presentations, and project management. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package. The hiring range for this role is between 105000 and 136000.

Performing Arts Box Office Ticketing (3rd Assistant Treasurer, Part-Time)

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 15, 2024

The Kennedy Center, a cultural center and living memorial to President John F. Kennedy, is accepting applications for a part-time Box Office 3rd Assistant Treasurer position. The role involves selling tickets for all performances, processing orders, and reconciling sales. The Kennedy Center values diversity, fosters belonging and empowerment, and is an equal opportunity employer. The ideal candidate should have ticket sales experience, strong customer service skills, and knowledge of ticketing systems.

Associate Appian Developer (Entry-Level)

Company: Appian Corporation

Location: Washington DC

Posted Oct 15, 2024

Appian is a software company that values respect, passion, and innovation. They offer a wide range of growth and development opportunities, a strong community, and a commitment to inclusivity. The company is looking for an Associate Application Engineer to develop large-scale applications that support internal employees around the world.

Senior Director, Consumer Product Marketing

Company: Upside

Location: Washington DC

Posted Oct 15, 2024

Upside is a company that helps brick-and-mortar businesses earn more cashback and provides a platform for customers to earn rewards. They are looking for a Head of Product Marketing and Growth Marketing to drive consumer product adoption and revenue growth.

Manager, Product Manager: Capital One Shopping (Remote - Eligible)

Company: Capital One

Location: Washington DC

Posted Oct 14, 2024

Capital One is looking for a Product Manager to join their growing team in Capital One Shopping. The role requires a strong ability to use data to tell a story, form a hypothesis, and define metrics to identify the success of product initiatives. The team is responsible for keeping the growth machine of Capital One Shopping revving higher and higher, enabling the company to service existing merchants better and onboard new merchants faster.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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