Customer Satisfaction Jobs in Washington DC

40,682 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Pharmacy Technician

Company: CVS Health

Location: Washington, MI

Posted Oct 14, 2024

CVS Health is seeking a dedicated and caring Pharmacy Technician to join their team. The role involves delivering compassionate care to patients, managing pharmacy workstations, and ensuring all medication needs and regulatory compliance standards are met. The company offers a comprehensive training program, opportunities for career growth, and a competitive pay range. The ideal candidate should have attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Extended Day Counselor, Zone A, STA/NCS: 2024-3209

Company: The Headfirst Companies

Location: Washington, DC

Posted Oct 14, 2024

The Position Headfirst Summer Camp Extended Day (PMX) Counselors are responsible for bridging the gap between camper experience, families, and the aftercare partner. They act as capable communicators and problem-solvers, flexible in their responsibilities. The role involves escorting campers, tending to Headfirst Carpool policies, and collaborating with the Extended Day Coordinator. The schedule is from late June to mid-August, Monday to Friday, 12:00 pm – 6:00 pm, with pre-season training on select weekends. Compensation is $17 per hour. The counselors are part of the end-of-day customer service team, assisting with check-out and dismissal processes, and ensuring safety protocols are followed. They represent Headfirst for Families & Facility Partners, actively participating in camp facility and community care. The ideal candidate can work around small children, in hot and outdoor environments, and lift up to 30 pounds occasionally.

Desktop Support Technician

Company: Leidos

Location: Washington, DC

Posted Oct 14, 2024

Leidos is seeking a Mid-level Desktop Support Technician for a government site in Suitland, MD. The candidate will provide direct desk-side support, troubleshoot and repair IT devices, and manage customer tickets. The role involves working with Microsoft Windows OS, HP Service Manager, and other tools. The ideal candidate should have a DoD Top Secret clearance, relevant experience, and certifications. Preferred qualifications include leadership skills, collaboration, adaptability, and analytical thinking.

Collections Specialist - Entry Level

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

The job posting is for an Entry Level Collections Specialist position. The role involves monitoring and reviewing delinquent accounts, making outbound collection calls, resolving billing problems, collecting payments, identifying issues causing account delinquency, and updating account status records. The ideal candidate should have a high school diploma or equivalent, proficient Microsoft Office skills, and 1-2 years of experience. The job involves communicating with other departments, preparing reports, and emailing or faxing documents to clients.

Maintenance Technician

Company: Bozzuto

Location: Washington, DC

Posted Oct 14, 2024

Bozzuto, a company focused on designing, building, managing, and maintaining unique residences, emphasizes community and exceptional experiences. They seek a Maintenance Technician to handle HVAC, electrical, plumbing, and appliance repairs, prepare vacant apartments, and provide excellent customer service. The role requires weekend or evening work and on-call availability. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, tuition reimbursement, and a supportive, diverse work environment.

Account Executive - USMC

Company: Appian Corporation

Location: Washington DC

Posted Oct 14, 2024

Appian is a software company that values respect, work, and impact. They are passionate about driving digital transformation and provide a supportive environment for their employees. The company offers training and development opportunities, a diverse range of growth opportunities, and a community that fosters inclusivity.

Security Engineer, Google Public Sector

Company: Google

Location: Washington, DC

Posted Oct 14, 2024

Google's Security team is seeking a Security Engineer with extensive experience in security assessments, engineering, and protocols. The role involves working with software engineers to identify and fix security flaws, and developing code for mission applications. The engineer will also interface between customer developers and internal teams, and manage/debug microservice containers running within Kubernetes. The US base salary range for this full-time position is $161,000-$239,000 + bonus + equity + benefits.

Journeyman Financial Analyst - TS/SCI w/Poly - DC

Company: Deloitte

Location: Washington, DC

Posted Oct 14, 2024

Deloitte's Government and Public Services (GPS) practice is seeking an Accounting & Internal Controls professional with a TS/SCI security clearance. The role involves providing accounting and audit support, leveraging expertise in SharePoint, developing concise briefings, defining and measuring Key Performance Indicators, collaborating on Business Process Improvement initiatives, and contributing to change management efforts. The team focuses on helping clients manage core accounting functions and achieve controls and finance transformation aspirations. The wage range is $97,875 to $171,250, with potential for a discretionary annual incentive. Deloitte offers a diverse, equitable, and inclusive culture with opportunities for professional development.

Technical Project Manager - (Government Experience) - 38178

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 14, 2024

Enlighten, a HII company, is seeking a Project Manager (PM) for a cloud big data pilot program in Washington, DC. The PM will lead a team, interface with government representatives, and manage program execution, cost performance, and delivery objectives. The role requires a B.S. degree, 8+ years of federal government contracting experience, and a Secret clearance (TS/SCI preferred). Strong communication, organization, and attention to detail are essential. Prior experience with the U.S. Coast Guard and technical contracts is a plus.

Store Manager II ( Metropole)

Company: TD Bank

Location: Washington, DC

Posted Oct 14, 2024

TD Bank is seeking a Store Manager II for its Personal & Commercial Banking division. The role involves leading and contributing to the growth and profitability of the Consumer Business, managing a store portfolio, and providing a legendary Employee and Customer Experience. The ideal candidate will have an undergraduate degree, 4+ years of related experience, and proven business development skills. They must also have deep expert knowledge of the business, banking, and risk profile for team processes. The role requires strong financial analysis skills, excellent communication skills, and the ability to manage competing priorities. The position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act and the SAFE Act, requiring eligibility for employment and registration with the NMLS.

Wellness Worker - Northeast Region

Company: Labcorp

Location: Washington, DC

Posted Oct 14, 2024

Labcorp is hiring medical professionals for event testing services, including biometric screenings, COVID-19 tests, and temperature checks. The role involves setting up, executing, and breaking down events while providing excellent customer service. Qualifications include medical credentials, healthcare experience, and proficiency in fingerstick blood collection and blood pressure measurement. The pay range is $15-$45 per hour, and benefits are not eligible for this position. Labcorp is an Equal Opportunity Employer.

Lead Field Content Manager

Company: Sprinklr

Location: Washington, DC / Remote

Posted Oct 14, 2024

Sprinklr is seeking a Content Manager, Field Enablement to oversee their Content Management System and onboarding processes for field teams. The ideal candidate will have a background in Instructional Design, Curriculum Development, Taxonomy, and Project Management. Key responsibilities include content management, sales onboarding, asset creation, cross-functional collaboration, and project management. Qualifications include a bachelor's degree, 5+ years of experience, strong project management skills, excellent communication skills, and proficiency with Content Management Systems and e-learning authoring tools.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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