Customer Satisfaction Jobs in Washington DC

40,682 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Financial Accountant

Company: The Washington Post

Location: Washington, DC

Posted Oct 13, 2024

The Washington Post is seeking an experienced senior accountant for its financial accounting and reporting team. The ideal candidate should be adaptable, intellectually curious, and proficient in accounting principles and regulations. Responsibilities include preparing general ledger accounting functions, variance analysis, and maintaining internal process documentation. The role requires advanced Excel skills, teamwork, and the ability to manage multiple projects. Qualifications include a degree in Accounting, CPA, and 4+ years of general ledger accounting experience. The Post offers competitive benefits and a salary range of $74,000 - $111,000 annually.

Digital Associate Director, ERP

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 13, 2024

Boston Consulting Group (BCG) is seeking a TDA NextGen ERP Expert Associate Director with extensive digital experience, particularly in ERP transformation programs, product management, and technical architecture. The role involves leading complex ERP transformation projects, mentoring teams, and collaborating with BCG and client teams. The candidate will be responsible for driving digital agendas, business transformation, and leveraging next-generation ERP solutions. They will also contribute to BCG's thought leadership, build NextGen ERP skills, and support business development. The ideal candidate should have a minimum of 10 years of digital experience, 5-7 years of consulting experience, and expertise in key functional and technical domains. BCG offers a comprehensive benefits package, including zero-premium health insurance, dental coverage, vision insurance, retirement contributions, and generous paid time off.

General Utility Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 13, 2024

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role offers an hourly rate of $20.65 and comprehensive benefits. Essential duties include ensuring guest satisfaction, maintaining equipment, and adhering to safety policies. The position requires flexibility, understanding of basic sanitation, and ability to follow safety procedures. Aramark promotes equal employment opportunities and career development.

Star Lab - Field Applications Engineer, System Architect

Company: Wind River

Location: Washington, DC / Remote

Posted Oct 13, 2024

Star Lab, a pioneer in securing mission-critical systems from cyber threats, is seeking an experienced system architect with expertise in Linux kernel, embedded Linux, and various Linux build tools. The role involves understanding customer needs, architecting technical solutions, and demonstrating them through product presentations. The candidate should have strong C development skills, understanding of information security practices, and familiarity with intelligent edge use-cases. The position offers a competitive compensation package and the opportunity to work with leading engineers in the security industry.

Enterprise Architect

Company: Leidos

Location: Washington, DC

Posted Oct 13, 2024

Leidos National Security Sector is seeking an Enterprise Architect to lead the development and implementation of enterprise architecture strategies, standards, and processes. The role involves daily communication with government leads, identifying future capability needs, providing technical leadership for integration, conducting systems engineering analysis, and facilitating communication between IC workgroups. The ideal candidate must have an active Top Secret security clearance, a degree in Engineering, Computer Science, Systems Engineering, or related field, and 14+ years of experience in software development, technology management, or related fields. Leidos offers a competitive pay range and anticipates this job requisition to remain open for at least 3 days.

Payroll Associate

Company: Addison Group

Location: Washington, DC

Posted Oct 13, 2024

The job posting is for a payroll specialist position at a mission-driven non-profit in the DC Metro Area. The ideal candidate should have experience with Paylocity and/or ADP, and a strong understanding of financial processes and passion for social change. Primary responsibilities include processing payroll, managing benefits, reconciling payments, and collaborating with HR, Accounting, and Contracts. The role requires strong computer skills, attention to detail, and the ability to work in a fast-paced environment. Qualifications include a minimum of 1 year of payroll experience, knowledge of payroll tax, and excellent communication skills.

Growth Architect - BCG X

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 13, 2024

Boston Consulting Group (BCG) is a global management consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Founded in 1963, BCG pioneered business strategy and now works closely with clients to embrace a transformational approach aimed at benefiting all stakeholders. BCG's diverse, global teams bring deep industry and functional expertise, and a range of perspectives that question the status quo and spark change. The firm delivers solutions through leading-edge management consulting, technology, and design, and corporate and digital ventures. The Associate Growth Architect role involves injecting expert growth and marketing strategies into project work, driving growth strategy, execution, and optimization for clients, and collaborating with growth leadership to define and drive growth strategy documents, frameworks, and guidelines. The ideal candidate should have 2-4 years of professional experience in industry, consulting, or agency, with B2C or B2B Marketing experience required. They should have expert knowledge of digital growth and marketing tools and knowledge of marketing measurement tactics. BCG offers a comprehensive benefits package, including zero dollar ($0) health insurance premiums for employees, spouses, and children, low copays for doctor visits and prescriptions, dental coverage, vision insurance, reimbursement for gym memberships, fully vested retirement contributions, generous paid time off, and family benefits such as paid parental leave and elective egg freezing, surrogacy, and adoption reimbursement.

Senior Threat Researcher (Unit 42) - Clearance Required

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 13, 2024

Palo Alto Networks is seeking a cyber threat intelligence analyst with a Top Secret Clearance (TS/SCI) and Polygraph for their Unit 42, National Security Team. The role involves tracking cyber criminals, ransomware groups, and advanced persistent threats, providing timely and actionable intelligence, and collaborating with a global team of threat intelligence analysts. The ideal candidate should have a BS/MS in Computer Science, Computer Engineering, or equivalent military experience, proficiency in Python, C, and/or C++, and strong knowledge of cyber security threat actors. The company offers personalized and flexible people programs, and is committed to diversity and equal opportunity employment.

Relationship Banker - Georgetown

Company: PNC

Location: Washington, DC

Posted Oct 13, 2024

PNC is seeking a Relationship Banker for its Retail Banking organization in Washington, DC. The role involves acquiring and expanding share of wallet for mass affluent clients and Business Banking opportunities under 1MM in sales revenue. The successful candidate will proactively generate leads, conduct appointments, and deliver a differentiated client experience. They will also manage and grow Business Banking relationships, leverage bank products and services for sales, and generate referrals to ecosystem partners. The role requires strong customer experience management, advanced conversation skills, and the ability to solve customer problems courteously and with urgency. PNC values customer focus, risk management, accountability, banking knowledge, client loyalty, customer service, identifying opportunities, leveraging technology, and proactive sales. The position offers a base salary of $53,040 - $82,550, incentive eligibility, and a comprehensive benefits package.

H&M Sales Advisor

Company: H&M

Location: Washington, DC

Posted Oct 13, 2024

The Sales Advisor role at H&M involves providing excellent customer service, guiding customers through the store, promoting products, and maintaining a clean sales floor. The job requires fashion and product knowledge, sales experience, and a passion for fashion. H&M values diversity and offers benefits such as a staff discount, incentive program, and comprehensive wellbeing support.

Food Service Worker - Entertainment Sports Arena

Company: Aramark

Location: Washington, DC

Posted Oct 13, 2024

The Food Service Worker role at Aramark involves assisting with food preparation, maintaining records, and ensuring high standards of quality and safety. The hourly rate ranges from $17.00 to $17.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Responsibilities encompass preparing food, maintaining cleanliness, adhering to food safety regulations, and coordinating with the manager. The role may require physical demands and use of PPE.

Systems Engineer - FSI

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 13, 2024

Palo Alto Networks is seeking a Systems Engineer with 4+ years of experience in pre-sales, systems integration, or equivalent. The role involves enabling sales engagements into large new enterprise accounts, navigating complex accounts, and generating winning proposals. The ideal candidate should have a strong understanding of Palo Alto Networks products, particularly Next-Generation Firewall, and comparative technologies. They should also possess experience with systems installation, configuration, and administration of various systems, and strong analytical skills. The company offers personalized and flexible people programs, and is committed to diversity and equal opportunity employment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages