Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Certified Underwriter

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

Addison Group's client is looking for a Certified Underwriter to join their team in Washington, DC. The role involves reporting to the Underwriting Manager, assisting with retail operations activities, underwriting project loans, ensuring accuracy and compliance of loan applications, and supporting internal staff with loan inquiries. The ideal candidate must be able to handle 60 files per month, have at least 2 years of relevant experience, possess a customer-focused mindset, work collaboratively, maintain professionalism, and have strong verbal and written communication skills.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Oct 13, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and communicating information. The trainee will also learn about key business aspects and CVS/pharmacy culture. Upon successful completion, they can be considered for Operations Supervisor or Shift Supervisor positions. These roles involve leading store staff, ensuring smooth operations, and maintaining excellent customer service. The job requires deductive reasoning, analytical skills, computer skills, and advanced communication. The pay range is $18.25 - $26.00, and benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Infrastructure Service Lead (ISL)

Company: Leidos

Location: Washington, DC

Posted Oct 14, 2024

Leidos is seeking a System Administrator for a large enterprise IT contract with the DOD. The role involves real-time monitoring of enterprise services, coordinating with service lanes for outage resolution, and troubleshooting service disruptions. The ideal candidate should be technical, customer-oriented, and familiar with desktop software applications and IT Service Management software. They should possess experience in AWS cloud services, Tier 2 system administration, scripting/automation, and server patch management. Excellent communication skills and the ability to work effectively in a team are required. The position offers opportunities for career development and a good work-life balance.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 13, 2024

CVS Health is seeking a Retail Store Associate to provide exceptional customer service, handle cashier duties, maintain the sales floor, support store activities, assist pharmacy personnel, and embrace new health services. The role involves working independently and as part of a team, with opportunities for growth and career development. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have close visual acuity. Previous retail or customer service experience is preferred but not required. The pay range is $17.50 - $22.75, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Campus - Customer and Partner Management Program Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 13, 2024

Fannie Mae is offering a full-time associate role with a set annual gross base salary of $72,000. The role involves working with the Business Account Management Solutions (BAMS) team, which is a cross-functional, client-aligned organization. The team focuses on affordable housing, racial equity, and digital transformation while complying with regulatory requirements. The Customer and Partner Management Associate Program offers flexibility, professional development, and opportunities to work with diverse teams. The role involves driving client success, collaborating with industry leaders, engaging in exciting events, tackling complex projects, transforming business insights, and standardizing excellence. Fannie Mae is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

Estate Settlement Advisor Sr

Company: PNC

Location: Washington, DC

Posted Oct 14, 2024

The job posting at PNC is for an Estate Settlement Advisor position in the DC office. The role involves providing estate administration and relationship management services to an assigned book of business, acting as a specialized fiduciary expert for estates, and engaging in fiduciary decision-making. Responsibilities include managing assets, coordinating appraisals, resolving conflicts, and ensuring accurate tax filings. The role requires a university degree, 8+ years of industry experience, and relevant certifications. PNC offers comprehensive benefits, including health insurance, retirement plans, and paid time off.

Food Service Worker Lead - Walter E. Washington Convention

Company: Aramark

Location: Washington, DC

Posted Oct 13, 2024

The Food Service Worker role at Aramark involves assisting with food preparation, portioning meals, and serving customers. The position offers a competitive hourly rate ranging from $26.00 to $28.00, with potential for additional compensation. Key responsibilities include leading food preparation, maintaining cleanliness, and ensuring customer satisfaction. Aramark provides comprehensive benefits, including medical, dental, vision, and work/life resources. The ideal candidate should possess strong customer service skills, leadership abilities, and a positive attitude. No prior experience is required, but Food Service Experience is preferred. The role involves working in a kitchen environment with potential physical demands.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 13, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, handling cashier duties, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have previous retail or customer service experience.

Store Associate

Company: CVS Health

Location: Washington, MI

Posted Oct 13, 2024

CVS Health is seeking a Retail Store Associate to provide exceptional customer service, handle cashier duties, maintain the sales floor, support store activities, assist pharmacy personnel, and embrace new health services. The role involves working independently and as part of a team, with opportunities for growth and career development. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have close visual acuity. Previous retail or customer service experience is preferred but not required. The pay range is $15.00 - $19.00, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Catering Services Manager

Company: Aramark

Location: Washington, DC

Posted Oct 13, 2024

The Catering Services Manager role at Aramark is a leadership position responsible for overseeing all aspects of catering solutions and special events. The manager will lead the catering team to deliver events or catering delivery requests that meet customer expectations and service standards. Key responsibilities include developing catering solutions, maintaining client relationships, ensuring quality in event planning and execution, training team members, and managing food safety policies. The position offers a competitive salary range of $80,000 to $100,000, with potential for additional compensation. Qualifications include at least 2 years of experience, preferably in a management or supervisory role, and a bachelor's degree. Aramark values diversity and equal employment opportunities.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Oct 13, 2024

CVS Health is seeking a dedicated and caring Pharmacy Technician to join their team. The role involves delivering compassionate care to patients, managing pharmacy workstations, and ensuring all medication needs and regulatory compliance standards are met. The company offers a comprehensive training program, opportunities for career growth, and a competitive pay range. The ideal candidate should have attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Teachers at Child Development Center at the Dept. of Labor

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Oct 14, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, is seeking dedicated teachers to join their team. The role involves implementing KinderCare's curriculum, creating a nurturing environment, partnering with parents, and supporting the center's success. Benefits include competitive pay, discounted child care, medical, dental, and vision benefits, and opportunities for professional growth. KinderCare is committed to equal opportunity employment and operates in more than 2,000 sites across 40 states and the District of Columbia.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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