Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Pharmacy Technician (TPT)

Company: Kaiser Permanente

Location: Renton, Washington

Posted Oct 12, 2024

The text describes a job role for a pharmacy technician within the PCC-WA Team. The technician will support pharmacists in preparing and dispensing medications, perform daily workflow tasks, ensure patient safety, and stay current on clinical initiatives. Basic qualifications include completion of an approved pharmacy technician training program and Pharmacy Technician Certification in Washington. Preferred qualifications include experience in pharmacy, IV, and warehouse settings, as well as knowledge of managed care health systems and evidence-based medicine theories.

Primary Care Physician

Company: CommonSpirit Health

Location: Enumclaw, Washington

Posted Oct 12, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is seeking a Family Medicine with OB Physician for a full-time position in Enumclaw, WA. The role involves weekday clinic work with shared group call coverage. The ideal candidate should be a collegial team player with excellent patient and customer service skills. Competitive compensation and benefits, including health, dental, vision, malpractice coverage, CME, personal time off, and a 401(k) retirement plan with employer match, are offered. Relocation assistance and a starting bonus are available. Qualifications include a Medical Degree, Family Medicine with OB Residency Training (Fellowship preferred with c-section experience), Board Certification/Board Eligible status, Washington State Medical License, DEA in good standing, stable work history, and excellent clinical outcomes. The pay range is $123.79 - $175.28 per hour.

Part Time Teller

Company: PNC

Location: Washington, DC

Posted Oct 12, 2024

PNC is seeking a Part Time Teller for their Retail Branch organization in Washington, DC. The role involves providing exceptional customer service, accurately performing high volume banking transactions, educating customers on new technology, and developing banking product referral opportunities. The successful candidate will deliver a unique customer experience, process various customer interactions, and identify banking opportunities. No degree or significant experience is required, and PNC offers a comprehensive range of benefits including medical/prescription drug coverage, dental and vision options, employee life insurance, 401(k) with PNC match, and more.

Information Systems Security Officer (ISSO)

Company: STR

Location: Washington DC

Posted Oct 11, 2024

STR is a growing technology company that specializes in advanced research and development for defense, intelligence, and national security. They are committed to creating a collaborative learning environment and recognize the contributions of their team members.

Capture Manager

Company: Dynamo Technologies

Location: Washington DC

Posted Oct 11, 2024

Dynamo Technologies Inc is seeking a Capture Manager to support their Business Development team. The ideal candidate is a team player with a passion for business development in the Federal sector, able to see the big picture and overlook details. The role involves developing and supporting the execution of the business operations overall capture strategy, leading preproposal shaping activities, and being responsible for leading opportunities towards a high win probability.

Technologist, Radiologic, Vancouver, Variable, 40 hours

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Oct 12, 2024

The job involves providing diagnostic services in a hospital or clinical setting, including clerical duties. Essential responsibilities include performing diagnostic radiological procedures, image processing, and working with radiologists on film Quality Assurance and exam clarification. The role also involves patient transport, file work, restocking supplies, and patient registration. The position requires a High School Diploma or GED, and a Registered Radiologic Technologist license. Preferred qualifications include experience with digital equipment, EPIC electronic medical records system, and an Associates degree in Radiologic Science.

Recruiting Coordinator (Contract)

Company: Censys

Location: Washington DC

Posted Oct 11, 2024

Censys is looking for a Recruiting Coordinator Contract to manage interview coordination and communication across the company. The role involves coordinating high-volume interviews, maintaining recruiting calendars, and providing exceptional candidate experiences.

Chief Engineer, AEGIS

Company: Leidos

Location: Washington, DC

Posted Oct 12, 2024

Leidos is seeking a highly technical individual to lead the largest IT infrastructure contract at NASA, known as the Advanced Enterprise Global Information Technology Solutions (AEGIS) Program. The Chief Engineer will serve as a technical expert, managing relationships with OEMs, vendors, and key customers. They will contribute to program governance, assess operational baselines, and develop a technology roadmap. The role requires strategic planning, knowledge of IT developments, and experience with network solutions, data center technologies, cloud-based architectures, and collaboration services.

Stakeholder Strategy Lead - Vice President - Insights & Impact

Company: JPMorgan Chase

Location: Washington, DC

Posted Oct 12, 2024

Join JPMorgan Chase as a Stakeholder Strategy Lead - Vice President in Corporate Responsibility. You will play a critical role in setting and executing the stakeholder strategy for the JPMorgan Chase Institute, JPMorgan Chase PolicyCenter, and the Insights & Impact team. This role involves developing and managing outreach strategies and impact campaigns, leading stakeholder engagement and events, and collaborating with CR Communications on media strategy. Required qualifications include a passion for JPMorgan Chase's Corporate Responsibility mission, strong independent problem-solving skills, and a proven ability to build effective relationships and collaborate with internal and external partners.

Retail Manager 2

Company: Sodexo

Location: Washington, DC

Posted Oct 12, 2024

Sodexo is seeking a Chick-fil-A Retail Manager 2 for Howard University in Washington, DC. The position involves managing day-to-day operations in multiple food retail venues, delivering high-quality food service, and engaging with students. The successful candidate will be a hands-on leader, team player, and provide excellent customer service. Previous Chick-fil-A experience is a plus. Sodexo offers a comprehensive benefits package, including medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities.

North Virginia - Operations Manager LHWS

Company: Leaf Home

Location: Washington DC

Posted Oct 11, 2024

The job description is for a sales manager position at Leaf Home Solutions. The job involves managing a team of sales representatives, maximizing productivity, and ensuring customer satisfaction. The company offers a competitive compensation package, benefits, and opportunities for growth and advancement.

SAP Order Fulfillment Consultant

Company: IBM

Location: US Washington

Posted Oct 11, 2024

The job description highlights the importance of long-term relationships, collaboration, and innovation in IBM Consulting. The role involves working with clients to deliver high-quality solutions, leading design workshops, and mentoring team members. The job requires expertise in SAP, experience in requirements gathering, and a bachelor's degree in a related field.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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