Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Business Technology Leader – Entry Level Sales Program 2025

Company: IBM

Location: US Washington

Posted Oct 11, 2024

The role of a Business Technology Leader in Client Engineering at IBM involves leading and coaching technical presales teams, developing business cases, and cultivating a culture of agility and continuous learning. The ideal candidate will have experience in business or IT consulting, technical education, and strong communication skills.

Jewelry Sales Consultant

Company: Brilliant Earth

Location: Washington DC

Posted Oct 10, 2024

Brilliant Earth is hiring a Jewelry Consultant to work in their Fairfax, VA showroom. The ideal candidate will have a passion for customer service, a drive to exceed sales targets, and excellent communication skills. The company offers competitive compensation, a robust benefits package, and opportunities for career growth.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Oct 09, 2024

CVS Health is seeking a dedicated and caring Pharmacy Technician to join their team. The role involves delivering compassionate care to patients, managing pharmacy workstations, and ensuring all medication needs and regulatory compliance standards are met. The company offers a comprehensive training program, opportunities for career growth, and a competitive pay range. The ideal candidate should have attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Assistant Director, Environmental Compliance

Company: DFM Development Services LLC

Location: Washington DC

Posted Oct 10, 2024

The job posting is for a full-time exempt position as an Assistant Director of Environmental Compliance at DFM Development Services. The role involves leading the Environmental Compliance Consulting Department, managing clients, and developing knowledge to become the Director of Environmental Compliance Department in approximately 3 years.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 09, 2024

CVS Health is seeking a Retail Store Associate to provide exceptional customer service, handle cashier duties, maintain the sales floor, support store activities, assist pharmacy personnel, and embrace new health services. The role involves working independently and as part of a team, with opportunities for growth and career development. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have close visual acuity. Previous retail or customer service experience is preferred but not required. The pay range is $17.50 - $22.75, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Institutional Giving Assistant

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 09, 2024

The Kennedy Center, a renowned cultural center and memorial to President John F. Kennedy, is seeking an Assistant (Foundation & Government Giving). The role involves planning, developing, and implementing strategies for securing foundation and government support for the Kennedy Center, Washington National Opera, and National Symphony Orchestra. Key responsibilities include drafting proposals, donor correspondence, and maintaining donor records. The ideal candidate should have a bachelor's degree, 1 year of development experience, and a strong understanding of the performing arts. The Kennedy Center offers a comprehensive benefits package and fosters a diverse, team-oriented work environment.

Advertising Account Executive, Market Retail

Company: Effectv

Location: Washington DC

Posted Oct 11, 2024

The job description is for a sales representative at Comcast, responsible for developing and maintaining client relationships, analyzing market research, and generating local ad sales revenue.

Store Supervisor (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Oct 09, 2024

TD Bank is seeking a Store Supervisor for a position in the United States. The role involves supervising a team to ensure operational excellence, compliance with policies, and meeting operational, customer, and sales objectives. The supervisor will manage the store, run the teller side, and handle customer escalations. They will drive sales and advice activities to create personalized, connected experiences. The ideal candidate will have a high school diploma or equivalent, 2+ years of related experience, and a notary license (preferred). They should have strong organizational skills, effective communication, and the ability to multi-task. The role requires proficiency in Customer relationship tools, services, and products, and a broad understanding of financial literacy. The candidate will be responsible for acquiring and deepening the store customer base, providing financial advice, and deepening relationships through lead management activities. They will also lead and coach the team on delivering exceptional service at every customer interaction.

Operations Manager

Company: CVS Health

Location: Washington, MI

Posted Oct 09, 2024

CVS Health is seeking an Operations Manager to lead a store team, driving execution and performance while enhancing customer service. The role involves overall store management, sales and inventory management, employee staffing and development, and financial management. The Operations Manager will work under the Store Manager, supporting operational and service improvement initiatives. The ideal candidate should possess strong leadership, communication, and analytical skills, and be able to work flexible hours. The company offers competitive pay, comprehensive benefits, and opportunities for professional growth.

Account Executive - Virtual Data Room Sales

Company: Donnelley Financial

Location: Washington, DC

Posted Oct 09, 2024

Donnelley Financial Solutions (DFIN) is a leading provider of risk and compliance solutions, offering technology, expertise, and data insights to global clients. Their virtual data room solution, Venue, is a secure platform for due diligence in various financial transactions. The company is seeking a Venue Account Executive to grow revenue by prospecting among target accounts, managing the entire sales process, and fostering relationships with senior executives. The role involves strategic planning, team selling, and collaboration with various departments to ensure client satisfaction. Qualifications include a bachelor's degree, 3+ years of sales experience, and strong communication skills.

Adult Education Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 09, 2024

Fannie Mae is seeking a consumer education program product manager with a background in content strategy, preferably in adult learning. The role involves developing research and learning agendas, defining curriculum roadmaps, creating content, and collaborating with various teams to reach a diverse audience. The ideal candidate will have strong cross-functional interaction skills, a deep understanding of knowledge gaps for renters, homebuyers, and homeowners, and the ability to drive content strategy and execution. The role offers a flexible hybrid work environment and the opportunity to make a significant impact on the future of the housing industry.

Administrative Assistant/Office Manager

Company: C3 AI

Location: Washington DC

Posted Oct 11, 2024

C3ai Inc is a leading Enterprise AI software provider seeking a proactive Administrative AssistantOffice Manager to support their executive team and ensure smooth office operations.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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