Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Patient Dining Services Manager

Company: Sodexo

Location: Washington, DC

Posted Oct 09, 2024

Sodexo is seeking a Patient Dining Services Manager at MedStar Washington Hospital Center in Washington DC. The role involves overseeing the hospital's Diet Office personnel to ensure compliance with nutrition/food regulatory requirements. The manager will interact with patients and be the primary liaison between the clinical and food service teams. They will implement performance improvement and quality assurance programs, conduct patient rounding, and host monthly diet education classes. Sodexo offers a comprehensive benefits package, including medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities. The ideal candidate should have excellent leadership and communication skills, passion for patients, knowledge of nutrition, and experience with oversight of diet offices.

Retail Sales Associate (Part Time)

Company: Brilliant Earth

Location: Washington, DC

Posted Oct 09, 2024

Brilliant Earth is seeking a part-time Retail Sales Associate for their Washington D.C. showroom. The ideal candidate will guide customers through the sales process, both in-person and virtually, using deep product knowledge and sales strategies. They will manage a high volume of sales leads, provide a luxury customer experience, and enforce showroom policies. The role involves creating personalized experiences, conducting post-sale appointments, and reviewing customer feedback. The company offers competitive compensation, benefits, and opportunities for growth. The hiring process includes a phone call, an online exercise, and a video interview.

Infrastructure Support Manager

Company: ManTech

Location: Washington DC

Posted Oct 09, 2024

ManTech International is seeking a motivated Infrastructure Support Manager to join their team in the Chantilly, VA area. The role involves managing IT infrastructure, leading a team, and ensuring reliable and efficient operation of systems and services.

Single Family AWS Full Stack Java Software Engineer (Flexible-Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 09, 2024

Fannie Mae is seeking a Single Family AWS Full Stack Java Software Engineer (Flex) to collaborate on designing, producing, testing, or implementing moderately complex software, technology, or processes. The role offers flexibility and the opportunity to work alongside a team dedicated to tackling housing challenges and impacting the future of the industry. The ideal candidate will have at least 2 years of experience in programming, influencing, web development, cloud technologies, and other relevant skills. Fannie Mae is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.

Broadcast Engineer, Post Production

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Oct 09, 2024

Warner Bros. Discovery is seeking a Broadcast & IT Systems Engineer with a solid understanding of technology and practices necessary for maintenance and installation in a fast-paced production environment. The role involves collaboration with team members, clients, and support groups to troubleshoot and resolve issues with broadcast/multimedia systems and computers. The ideal candidate should possess a forward-thinking approach, anticipating challenges and initiating solutions. They must have a robust understanding of both private and public cloud architectures, and extensive experience in managing large-scale deployments. The candidate should also have a solid understanding of file system basics and be skilled in overseeing the entire lifecycle of hardware assets. The role requires shift work and on-call duties on a rotating schedule.

Sales Support Associate (Enterprise Sales)

Company: EVERFI

Location: Washington, DC

Posted Oct 09, 2024

EVERFI, a global technology company, is recognized for its social impact through education, addressing issues like financial wellness and mental health. Founded in 2008, it has reached over 41 million learners worldwide. The company has been honored as one of the World's Most Innovative Companies by Fast Company and featured on Fortune Magazine's Impact 20 List. EVERFI's Business Development Associate role involves supporting the Enterprise Revenue Team to acquire new customers and optimize sales for large enterprise accounts, contributing to the company's revenue goals. The role requires 1 year of sales experience, strong communication skills, and proficiency in Google Suite and Salesforce. EVERFI offers competitive benefits, a flexible work environment, and a focus on company values like 'Relationships First' and 'Demand Excellence'.

Sales & Marketing Associate - Summer 2025 Start

Company: Bozzuto

Location: Washington, DC

Posted Oct 08, 2024

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate for a summer 2024 start. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and generating social media interest. The ideal candidate is customer-focused, has sales aptitude, excellent communication skills, and proficiency in social media. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups.

Retail Key Carrier Coordinator

Company: The TJX Companies, Inc.

Location: Washington, DC

Posted Oct 09, 2024

Marshalls, a retail store, is seeking a Key Carrier to contribute to the growth of their career. The role involves providing exceptional customer service, maintaining store operations, and leading the team when needed. The company values a positive internal and external customer experience, honesty, integrity, and a safe environment. Benefits include discounts, 401(k) contributions, and various insurance options. The starting pay range is $19.50 to $20.00 per hour.

Cyber Threat Intelligence (CTI) Collections Manager

Company: Bank of America

Location: Washington, DC

Posted Oct 09, 2024

Bank of America is seeking a CTI Collections Manager to lead and execute the global collections strategy, focusing on Priority Intelligence Requirements (PIR), Strategic Intelligence Requirements (SIR), Requests for Information (RFI), and Vendor Management. The role involves managing processes, coordinating with other CTI functional teams, and drafting Standing and Sub Intelligence Requirements. The ideal candidate should have 5-7 years of experience in cyber threat intelligence, managing a team, and working in a 24x5 operational environment. Proficiency in utilizing current intelligence related automation, requirements based applications, tools, and databases is required. The role is eligible for an annual discretionary award and offers industry-leading benefits.

Cloud Security Product Manager

Company: Merrill

Location: Washington, DC

Posted Oct 09, 2024

Bank of America is seeking a Senior Cybersecurity Product Manager for its Global Information Security (GIS) team. The role involves integrating security controls as code within cloud platforms, collaborating with cross-functional teams, and ensuring compliance with internal control requirements and regulatory obligations. The ideal candidate should have significant experience in Product Management in cybersecurity, deep knowledge of cloud platforms, and familiarity with security frameworks and standards. The position offers a competitive salary range of $115,800.00 - $215,000.00 per year and is eligible for discretionary incentives and benefits.

Assistant Community Manager, Park Kennedy

Company: KETTLER

Location: Washington, DC

Posted Oct 08, 2024

KETTLER is currently hiring for an Assistant Community Manager position at Park Kennedy, a luxury apartment community in Washington, DC. The role involves managing property operations, coordinating maintenance, ensuring a quality living environment, and contributing to team goals and resident satisfaction. The ideal candidate should have 2+ years of property management experience, computer proficiency, and a proven track record in leasing. Knowledge of Landlord Tenant Laws and Property Management software is required. Experience in the luxury segment is preferred.

Senior Named Account Executive, Federal Healthcare

Company: Cloudflare

Location: Washington, DC / Remote

Posted Oct 09, 2024

Cloudflare is a global network company that powers millions of websites and applications, providing protection and acceleration without requiring hardware or software changes. They are seeking a seasoned sales professional with a technical background to cover the Federal market in the US. The role involves developing and executing account plans, driving sales, managing contract negotiations, and building strategic relationships with key accounts. Cloudflare offers competitive compensation, equity participation, and a comprehensive benefits package, including health and welfare benefits, financial benefits, and time off. The company is committed to diversity, inclusiveness, and protecting the free and open Internet through initiatives like Project Galileo and 1.1.1.1.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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