Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

SecDevOps Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 09, 2024

Leidos National Security Sector is seeking an experienced SecDevOps Lead to lead a diverse team of technical staff. The role involves ensuring continuous operation, maintenance, and security of an Intelligence Community customer's intelligence discovery website and application suite. Key responsibilities include enhancing and maintaining the CI/CD pipeline, automating infrastructure management, performing database administration, and developing scripts for automation. The candidate will also focus on leadership, information security, software development, tiered IT support, and maintaining government authority to operate (ATO) for critical platforms. The position demands a hands-on approach and collaboration with government leads and stakeholders.

Endpoint Engineer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Oct 09, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm based in Dulles, Virginia, is seeking an Endpoint Engineer. The role involves providing Tier 3 engineering support to Microsoft's cloud-based Intune endpoint management system, managing policy, app, and device configuration, and responding to complex incidents. The ideal candidate should have a Bachelor's degree in computer science or related field, 3+ years of experience in end-point management systems, an active Secret clearance, and U.S. citizenship. SkyePoint offers competitive compensation, benefits including health insurance, 401k matching, and a flexible work environment.

Mid-level C++ Developer

Company: CGI

Location: Washington, DC

Posted Oct 09, 2024

CGI is seeking a Mid-Level C++ Developer to join their dynamic team. The successful candidate will collaborate with the product team to create client-specific enhancements and improvements to their cutting-edge application. The role requires a BS in computer science or a related field, 4+ years of C++ experience, and 3+ years of Java experience. The position offers a competitive compensation range of $61,000.00 - $150,200.00, along with comprehensive benefits. CGI values ownership, teamwork, respect, and belonging, and offers opportunities for career growth and skill development.

Lead Maintenance Technician, The Ethel

Company: KETTLER

Location: Washington, DC

Posted Oct 09, 2024

KETTLER is currently seeking a Lead Maintenance Technician for The Ethel in Washington, DC. The ideal candidate should have a strong work ethic, passion for helping people, and at least 3 years of apartment maintenance experience. Responsibilities include general maintenance, repairs, maintaining curb appeal, responding to resident requests, and performing preventive maintenance. The role requires excellent communication skills, a valid driver's license, and the ability to work on-call for emergencies. The position offers opportunities for learning and growth.

Management Analyst II - CIV

Company: CGI

Location: Washington, DC

Posted Oct 09, 2024

CGI is seeking a Management Analyst II for the FSO office in DC. The role involves administrative support, security access permissions, financial obligations, escorting deliveries, customer service, property and asset management, inventory planning, and property lifecycle management. Required qualifications include relevant work experience, customer service skills, US citizenship, and ability to obtain a DOJ MRPT clearance. CGI offers competitive benefits including a Share Purchase Plan, 401(k), Paid Time Off, and health benefits. The company values ownership, teamwork, respect, and belonging, and encourages career growth and skill development.

Sr. Sales Manager (Global Starlink Enterprise Sales) - North America

Company: SpaceX

Location: Washington, DC

Posted Oct 09, 2024

SpaceX, a company founded on the belief of human exploration of the stars, is currently hiring a Sr. Regional Sales Manager for Starlink Enterprise Sales in North America. The role involves meeting revenue targets, identifying and securing new enterprise customers, and working with cross-functional teams. The ideal candidate should have a strong sales track record, preferably in the satellite/telecommunications sector, and be willing to travel approximately 50% of the time. The compensation package includes a base salary, potential long-term incentives, and comprehensive benefits.

Draft Technician

Company: Coca-Cola

Location: Washington, DC

Posted Oct 09, 2024

The job posting is for a full-time position with a competitive hourly wage, monthly car allowance, and full benefits including medical, dental, vision, vacation pay, and a 401k with employer match. The role involves maintaining draft beer systems, checking beer temperature, pressure, and expiration dates, diagnosing and solving draft problems, and maintaining effective customer service. The position also offers career advancement opportunities after 6 months of employment.

Seasonal Immunizing Pharmacist Full Time

Company: CVS Health

Location: Washington, DC

Posted Oct 09, 2024

CVS Health is seeking a Staff Pharmacist to join their team. The role involves delivering enhanced human-centric health care, emphasizing patient safety, pharmacy professional practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, and financial profitability. The pharmacist will lead with heart, motivate and develop their team, identify business opportunities, and adapt to change. The ideal candidate will have an active pharmacy license, be immunization certified, and have a Bachelor of Science in Pharmacy or Pharm. D. degree. The company offers a comprehensive benefits package.

General Utility Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 09, 2024

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role offers an hourly rate of $20.65 and comprehensive benefits. Essential duties include ensuring guest satisfaction, maintaining equipment, and adhering to safety policies. The position requires flexibility, understanding of basic sanitation, and ability to follow safety procedures. Aramark promotes equal employment opportunities and career development.

Digital Project Leader/Principal, ERP

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 09, 2024

Boston Consulting Group (BCG) is a leading global management consulting firm that specializes in business strategy, digital transformation, and organizational change. The firm, founded in 1963, pioneered business strategy and now helps clients with total transformation, including digital agendas and business transformation. BCG emphasizes blending digital and human capabilities, with diverse global teams delivering solutions through management consulting, technology, design, and corporate ventures. As a TDA Project Leader/Principal focused on ERP, you will lead a team advising clients on Enterprise Systems strategies, emphasizing next-generation ERP solutions for digital agendas and business transformation. Key responsibilities include transformation of technology functions, AI and innovation, and new ways of working. BCG values actionable insights, high standards, and continuous learning. The ideal candidate has 5+ years of digital experience, 3-5 years of consulting experience, and expertise in functional process areas, business cases, analytical thinking, and industry alignment. Strong relationship building, leadership, and communication skills are essential. BCG offers a comprehensive benefits package, including zero-premium health insurance, dental and vision coverage, retirement contributions, and paid time off.

Senior Manager, Marketing – KI Concerts: 2024-3207

Company: The Headfirst Companies

Location: Washington, DC

Posted Oct 09, 2024

Headfirst Companies is seeking a Senior Manager, Marketing for KI Concerts to enhance brand recognition and drive revenue growth. The ideal candidate will be a dynamic leader with 8+ years of B2B marketing experience, strong analytical and communication skills, and a passion for international travel. They will develop and implement marketing strategies, manage a team, and oversee external contractors. The role requires in-person work in Washington, D.C. with some domestic and international travel.

A2L Program 2025 - Concessions Manager - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Oct 09, 2024

Aramark's Accelerate to Leadership (A2L) Program is a year-long development and training program for recent college graduates. The program offers valuable work experience, mentorship from industry leaders, and professional training across various environments and business areas. The Food Service Manager, a management position, is responsible for developing and implementing dining solutions, overseeing dining operations, and ensuring safety and sanitation standards. The program is committed to fostering communities rooted in service, inclusion, and shared prosperity. Eligible applicants must graduate between December and August of the current school year and be authorized to work in the United States. Preferred experience includes a degree or background in hospitality, customer service, food service, facilities, operations, or sales, along with strong leadership, project management, and communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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