Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Billing Specialist (Gov COn)

Company: Addison Group

Location: Washington, DC

Posted Oct 08, 2024

A Non-Profit organization is looking for a Billing/Revenue Analyst with Government Contracting experience. The role is an indefinite contract with potential conversion. Key responsibilities include preparing and submitting invoices, providing training, maintaining accurate records, and resolving billing inquiries. The ideal candidate should have advanced Excel skills, experience with various types of government contracts, and the ability to improve billing efficiency.

Pharmacy Intern Grad

Company: Walgreens

Location: Fort Washington, PA

Posted Oct 08, 2024

The job involves providing pharmacy consulting services, ensuring proper medication handling, and enhancing customer experience. Key responsibilities include engaging customers, resolving issues, and promoting healthcare services. The role also involves maintaining pharmacy operations, ensuring compliance with regulations, and supporting financial and inventory management. The pharmacist is expected to build relationships with the local medical community, participate in outreach activities, and assist in staff hiring and training.

Jewelry Sales Consultant (Part Time)

Company: Brilliant Earth

Location: Washington, DC

Posted Oct 08, 2024

Brilliant Earth is seeking a part-time Jewelry Consultant for their Washington, D.C. showroom. The role involves guiding customers through the purchasing process, managing sales leads, and creating personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and a collaborative mindset. Brilliant Earth offers competitive compensation, benefits, and opportunities for growth. The hiring process includes a phone call, an online exercise, and a video interview.

Customer Experience Coordinator, STP: 2023-3035

Company: The Headfirst Companies

Location: Washington, DC

Posted Oct 08, 2024

The Customer Experience Coordinator (CX Coordinator) role at Headfirst Companies involves serving as a customer experience ambassador, managing customer accounts, and ensuring high-quality service through phone, email, and in-person interactions. The role requires strong communication skills, problem-solving abilities, and the capacity to work in various environments. The CX Coordinator will also represent the Headfirst brand, handle daily schedules, and participate in camp activities. The ideal candidate should have at least two years of educational experience, preferably in communications, business, or hospitality, and relevant customer service experience. The role involves working with small children, handling outdoor tasks, and lifting up to 30 pounds occasionally.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Oct 08, 2024

Labcorp is seeking a Phlebotomist for a client office in Washington, D.C. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth within the organization. The work schedule is Monday - Friday 10:00am - 6:30pm, and Saturdays as assigned. The pay range is $17.50 - $26.00. Benefits include medical, dental, vision, life, STD/LTD, 401(k), PTO, tuition reimbursement, and employee stock purchase plan. Job responsibilities include performing blood collections, data entry, billing, and maintaining patient information logs. Requirements include a high school diploma or equivalent, phlebotomy certification, 2 years of phlebotomy experience, strong communication skills, and the ability to work independently or in a team. The position requires full COVID-19 vaccination.

Regional Sales Manager - Federal (Intel)

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 08, 2024

Palo Alto Networks is seeking a Regional Sales Manager (Federal - Intel) to drive company revenue and growth. The role involves leading and driving sales engagements, crafting strategic territory plans, and displacing competing technologies. The ideal candidate should have experience in SaaS-based architectures, particularly in networking and/or security, and a deep understanding of the U.S. DOD and/or intelligence community. They should possess excellent time management skills, be highly competitive, and have a successful track record in selling complex solutions. The company offers a solutions-focused sales environment, unmatched systems and tools, and a team committed to joint success.

2025 Investment Banking Associate Program - Early Careers

Company: Wells Fargo

Location: Washington, DC

Posted Oct 08, 2024

Wells Fargo is recruiting for the 2025 CIB Associate Program in Investment Banking. The program offers an eight-week comprehensive training in Charlotte, covering financial accounting, credit analysis, products, structuring, corporate valuation, and financial modeling. Associates will receive on-the-job coaching, mentoring, and feedback. They will participate in analyzing companies and client investments, make recommendations, and identify process improvements. Ideal candidates have 3+ years of professional experience, strong analytical skills, and the ability to work under pressure. Required qualifications include 2+ years of Investment Banking Program experience. Desired qualifications include a Masters of Business Administration (MBA) and advanced Microsoft Office skills. The role is available in Charlotte, New York, Houston, Chicago, and Washington, D.C., with a pay range of $175,000 yearly.

Kids Online Teacher

Company: EF Education First

Location: Washington, DC

Posted Oct 08, 2024

EF Teach Online is offering a part-time, home-based job opportunity for English teachers to teach children aged 5-14 in China. Teachers will use prepared lesson materials via the EF Teach Online platform and can set their own schedule. The job offers competitive pay, with the potential to earn up to $20 per hour. Key requirements include being a fully fluent English speaker, having a bachelor's degree, a 40-hour TEFL certification, and access to a headset, computer, and stable internet. The role involves delivering 25-minute one-to-one online lessons, providing feedback to parents, and communicating lesson availability. The position is part of EF's blended learning model, where students attend group classes at English centers in China and have the option for a weekly one-to-one online session.

Senior CAT Automation Developer (Engineer Software Quality 4) - 3845

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 08, 2024

HII is seeking a Senior Test Automation Developer for the USPS Postal Service Headquarters in Washington, DC. The role involves designing and developing test automation scripts, working with business analysts, and maintaining production systems. The ideal candidate should have advanced knowledge of automation test tools, proficiency in VBScript, and experience in an Agile Software Development environment. Familiarity with VersionOne, version control software, and mailing industry data exchange standards is preferred.

IAM Privileged Access Mgmt. Analyst

Company: Bank of America

Location: Washington, DC

Posted Oct 08, 2024

Bank of America is seeking a candidate with 7 years of hands-on experience in Privileged Access Management (PAM) in complex and heterogeneous technology environments. The role involves ensuring adequate enforcement of Privileged Access Controls, applying industry best practices, and collaborating with stakeholders to develop PAM requirements. The candidate must have deep knowledge of bank financial practices, IAM platforms, and PAM-related tools. Proficiency in Microsoft Office suite, security standards, and compliance certifications is required. The role offers a competitive salary range of $76,500.00 - $136,400.00 per year and is eligible for discretionary incentives and benefits.

Cloud Consultant and Program Manager

Company: Smartronix

Location: Washington, DC

Posted Oct 08, 2024

Smartronix, LLC., is a leading IT solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering. They are a Premier Amazon Web Services Consulting Partner, Microsoft Gold Partner, and Google Cloud Platform Premier Partner. Smartronix serves Fortune 1000 Financial, Healthcare, and government agencies worldwide. They value their employees, encouraging them to think big, collaborate, and contribute to the company's strategic vision. Smartronix is seeking an experienced Program Manager to join their expanding Cloud Services team. The ideal candidate will possess strong leadership, consulting, and relationship management skills, a business development mindset, and excellent communication skills. They should have a proven track record of driving major IT projects and managing multiple priorities simultaneously.

Regional Vice President, Large Enterprise Sales

Company: Grand Rounds Health

Location: Washington, DC

Posted Oct 08, 2024

Included Health is a tech-driven healthcare company that aims to improve healthcare standards globally. Established in 2011, the company serves over 140 top employers, including Walmart and Costco, as a free employee benefit. With a team of 800+, Included Health connects nearly 6 million members to top-rated doctors and data-driven insights. The company's Enterprise Sales Directors sell the Included Health suite of products to enterprise customers (5,000-20,000 employee population) to provide world-class healthcare experiences for employees and their families. The role involves identifying, pursuing, and closing business with self-funded employers, working with senior Compensation & Benefits leadership, and expanding the company's customer base.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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