Customer Satisfaction Jobs in Washington DC

40,686 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Acquisition Subject Matter Expert (SME)

Company: hatch I.T.

Location: Washington DC

Posted Oct 06, 2024

The job posting is seeking an Acquisition Subject Matter Expert to join Apex TK's team. The role will provide advisory and assistance services to support Sponsor acquisition teams with drafting, refining, and providing quality assurance on competitive acquisition and requirements documents.

Optical Keyholder - Downtown Crown

Company: Warby Parker

Location: Washington DC

Posted Oct 07, 2024

Warby Parker is seeking an Optical Supervisor to join their team. The role involves creating customer experiences, leading a team, and maintaining store operations. The ideal candidate is energetic, self-motivated, and passionate about the eyewear industry.

Emergency Facility Medical Director in Aberdeen, WA

Company: TeamHealth

Location: 915 Anderson DrAberdeen, Washington 98520

Posted Oct 07, 2024

TeamHealth is offering a position as a facility medical director for emergency medicine at Harbor Regional in Aberdeen, Washington. The role involves overseeing physicians and APCs, working approximately 6-8 clinical shifts per month, and receiving a monthly medical director stipend. Previous experience as a medical director is required. The facility is a 19-bed ED with 18,000 annual volume, and Aberdeen is known for its scenic beaches and proximity to Olympic National Park. The position can be either an employee or independent contractor, with competitive compensation and benefits. TeamHealth, a physician-led company, offers leadership development programs, professional development tools, and access to wellness programs.

Cleared Data Scientist (3236)

Company: SMX

Location: Washington DC

Posted Oct 07, 2024

SMX is seeking a creative technical Data Scientist to design and develop solutions with clients. The role requires handson experience with data science skills and technologies, and collaboration with other data analytics professionals. The position is hybrid, with onsite work performed 3 days a week at a client's office in Washington DC.

Key Account Executive (Enterprise) - API/CPaaS

Company: Vonage

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a Key Account Executive at Vonage, a global cloud communications leader. The role involves driving growth and success of Vonage's APICPaaS solutions, particularly in the Enterprise segment. The job requires a proven track record of success in Enterprise technology sales, strong relationship-building skills, and excellent communication and negotiation skills.

Data Operations Engineer_TEST_CHANGE

Company: Partners Internal Quality Control

Location: Washington DC

Posted Oct 07, 2024

The job description is for a Data Center Operations Engineer who will assist in providing 24/7 support, manage projects, and oversee data center operations. The role requires experience in managing staff, technical troubleshooting, and knowledge of data center power and cooling systems.

Personal Banker

Company: PNC

Location: Washington, DC

Posted Oct 07, 2024

The job posting at PNC is for a Personal Banker position in Washington, DC. The role involves strengthening customer relationships through a defined sales process, identifying appropriate financial solutions, and driving proactive sales conversations. The ideal candidate should have accountability, banking knowledge, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales skills. No degree is required, but related experience or product knowledge is needed. The role is incentive-eligible with a base salary range of $44,720.00 - $67,600.00. PNC offers comprehensive benefits including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more.

Associate Program Manager

Company: OBXtek

Location: Washington DC

Posted Oct 07, 2024

OBXtek Inc is a successful Service Disabled Veteran Owned Small Business providing information technology and management services to the federal government. They have experienced exceptional growth over the last four years and have been awarded prime contracts with 10 federal agencies. The company is looking for an Associate Program Manager to assist in managing highly skilled personnel in a large complex technical environment.

Privacy Engineer

Company: VISTRADA

Location: Washington DC

Posted Oct 07, 2024

Vistrada is seeking skilled Privacy Engineers to join their innovative team. The company is looking for candidates with varying levels of experience to work on challenging projects and contribute to their organization's success.

Data Analytics – Front End (3228)

Company: SMX

Location: Washington DC

Posted Oct 07, 2024

SMX is seeking a creative technical problem solver to design and develop data analytics solutions with clients. The role requires experience with data analytics, SQL, and data visualization tools, as well as strong collaboration and business analyst skills.

Solutions Engineer, Public Sector

Company: Scale AI

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a Solution Engineer position at Scale, a company that believes in making AI accessible to everyone. The role involves working with federal clients, creating tailored demonstrations, and integrating external datasets to solve government use cases. The company offers a competitive compensation package, including base salary, equity, and benefits.

IT Support Specialist

Company: ID.me

Location: Washington DC

Posted Oct 07, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. They have received numerous awards and have a robust identity network. The company is looking for an IT Support Specialist to join their team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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