Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Platinion Enterprise Solutions Principal IT Consultant

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 06, 2024

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, technology, and design. Founded in 1963, BCG has a long history of pioneering business strategy and now focuses on transformational approaches that benefit all stakeholders. The firm employs diverse, global teams with deep industry and functional expertise, delivering solutions through management consulting, technology, and design. BCG Platinion, a subsidiary launched in 2000, adds deep technical expertise to BCG's capabilities, focusing on digital transformation, cybersecurity, and risk management. Principal IT Consultants at BCG Platinion are collaborative, agile, technical experts who drive change and optimize IT best practices. They manage large-scale ERP projects, restructure business and IT processes, and support IT functions during mergers and acquisitions. The role requires a bachelor's or master's degree, 6+ years of IT/ERP consulting experience, and excellent communication and analytical skills. BCG offers competitive compensation, benefits, and opportunities for career growth and impact on business and society.

2025 Software Implementation and Integration Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is hiring a Software Engineer to work on a simulated space system, developing prototype software and participating in an interdisciplinary team. The company offers a hybrid work model, competitive benefits, and opportunities for professional growth and development.

Product Manager, Platform

Company: EVERFI

Location: Washington, DC

Posted Oct 06, 2024

EVERFI, a global technology company, is seeking a Product Manager, Platform to oversee key features of their learning management platform. The role involves defining and managing platform survey capabilities, conducting market research, co-leading customer and user research, coordinating with development teams, improving product experience, maintaining the product roadmap, and assisting product marketing. The ideal candidate should have a Bachelor's degree, 4 years of product management experience, experience with survey mechanisms, data management, and agile development methodologies. EVERFI offers competitive benefits, a casual work environment, and a strong company culture.

Senior Fraud Protection Operations Manager

Company: CSC

Location: Washington DC

Posted Oct 06, 2024

CSC is a global business legal and financial services company that provides knowledge-based solutions to clients worldwide. The company is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

Director, People Systems

Company: FiscalNote

Location: Washington, DC

Posted Oct 06, 2024

The Director, People Systems, will partner with FiscalNote leadership to design, build, implement, and manage HR systems and workflows. They will identify areas for improvement, implement changes, and ensure system and process compliance. The role requires a strategic mindset, strong analytical skills, and experience in administering HR systems. The ideal candidate will have a Bachelor's degree, 2+ years of experience in HR systems, and expertise in HR systems solutions, business reporting, and analytics.

Program Manager

Company: Fusion Technology LLC

Location: Washington DC

Posted Oct 06, 2024

Fusion Technology is hiring a Program Manager to support their Cable Installation Support Service CISS contract. The job requires experience in project management, team leadership, and client interface. The company values its employees and offers a comprehensive compensation package.

Application Suite Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 06, 2024

Leidos National Security Sector is seeking an experienced Application Suite Technical Lead to lead a team in designing and developing a new, comprehensive microservice-based application suite for a critical Intelligence Community customer. The role involves leading a team to design and develop applications for analytic production planning, authoring, analytic review workflow, and product storage. The ideal candidate should be technically proficient in both front-end and back-end development, and should be keen on fostering collaboration between teams to achieve integrated and innovative solutions. The role demands leadership and a hands-on approach to researching, developing, deploying, and achieving government authority to operate (ATO) a platform that is critical to the Office of the Secretary of Defense and the warfighter. This key personnel role is in anticipation of an upcoming contract award.

Web Development Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 06, 2024

Leidos National Security Sector is seeking an experienced Web Development Technical Lead to lead a team in designing and developing a new intelligence discovery website. The role involves modernizing and expanding the customer's capabilities, ensuring system compatibility, and implementing best practices for software development. The ideal candidate must have an active Top Secret security clearance, a degree in software engineering or related field, and extensive experience in front-end and back-end development, database design, and project management.

Principal Quantitative Analyst - CMA Predictive Analytics

Company: Capital One

Location: Washington DC

Posted Oct 06, 2024

The job posting is for a Quantitative Analyst position at Capital One, where the candidate will work on developing behavior and valuation models for balance sheet portfolios, and will partner with various lines of business to deliver breakthrough analytical solutions.

Senior Systems and Acquisitions Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a range of benefits to its employees.

Product Manager

Company: Meta

Location: Washington, DC

Posted Oct 06, 2024

Meta is seeking experienced Product Managers to join their cross-functional teams. The role involves driving product vision, strategies, and roadmaps, aligning with Meta's mission and industry standards. Responsibilities include managing projects, leading innovation, and integrating data and research into product strategies. The ideal candidate should have 8+ years of product management experience, a degree in a relevant field, and strong leadership, communication, and technical skills. Meta offers competitive compensation and benefits.

Technical Support Specialist

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions³ LLC is seeking a Tier 1 Technical Support Specialist to perform technical tasks in support of operations, production, and test environments. The job requires experience with various operating systems, monitoring system health, and documenting problems and resolutions.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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