Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Systems Engineer (5240)

Company: MetroStar

Location: Washington DC

Posted Oct 06, 2024

The job posting is for a Systems Engineer position at MetroStar Systems, requiring 8+ years of experience, with a focus on collaboration, system design, and infrastructure management. The company offers a generous benefits package, professional growth, and a diverse environment.

Technical Project Manager II, DEET Research & Development

Company: Disney

Location: Washington, DC

Posted Oct 06, 2024

Disney Entertainment & ESPN Technology is seeking a Technical Project Manager II in Media Engineering. The role involves managing media engineering programs, collaborating with cross-functional teams, focusing on customer experience, promoting operational excellence, and learning Scrum Master responsibilities. The ideal candidate should have 3+ years of experience in technical program management, a strong technical background in media engineering, and excellent communication skills. The hiring range for this position in Santa Monica, CA is $102,500 to $137,500 per year.

Seasonal Immunizing Pharmacist Part Time

Company: CVS Health

Location: Washington, DC

Posted Oct 06, 2024

CVS Health is seeking a Staff Pharmacist to join their team. The role involves delivering enhanced human-centric health care, emphasizing patient safety, pharmacy professional practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, and financial profitability. The pharmacist will lead with heart, motivate and develop their team, identify business opportunities, and adapt to change. The ideal candidate will have an active pharmacy license, be immunization certified, and have a Bachelor of Science in Pharmacy or Pharm. D. degree. The company offers a comprehensive benefits package.

Acquisition Consultant

Company: hatch I.T.

Location: Washington DC

Posted Oct 06, 2024

The job posting is for an Acquisition Consultant to join Apex TK's team. The role involves managing concurrent source selections, providing guidance on the source selection process, and supporting various acquisition activities.

Technical Implementation Manager III

Company: ZoomInfo

Location: Washington DC

Posted Oct 06, 2024

ZoomInfo is a company that encourages creativity, innovation, and teamwork, and is looking for a Technical Implementation Manager to join their team. The role involves working with clients to implement ZoomInfo's customer-facing solutions, and requires strong technical skills and problem-solving abilities.

National Records Manager - Law Firm

Company: Epiq

Location: Washington DC

Posted Oct 06, 2024

The job description highlights the importance of teamwork, communication, and client satisfaction. The company emphasizes its commitment to diversity and inclusion, and the role requires strong organizational and leadership skills.

Lead Financial Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 06, 2024

Fannie Mae is seeking a Lead Financial Engineer to join their team. The role involves working with a team of analysts to assess and monitor credit risk on Fannie Mae's $500 billion multifamily securitization book of business. The successful candidate will learn and execute proprietary in-house forecasting and pricing models, analyze loan level results, and understand and assess upstream input data. They will also execute deterministic what-if scenarios, implement code changes, and participate in developing, executing, validating, and documenting proprietary valuation models and property price indexes. The ideal candidate will have a minimum of 4 years of experience, preferably with an MBA in quantitative analytics, a Master's in Financial Engineering or Quantitative Analytics, or a Ph.D. in Finance or Economics. They should have 2 years of experience developing and running financial models or analyzing large datasets in Python/Java/R, AWS experience, and knowledge of SQL. Familiarity with GSE multifamily lending business, underwriting requirements, and GSE multifamily securitizations structured transactions is also required. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Cyber Crime Senior Specialist - Digital Brand Protection External Phone Channel

Company: Bank of America

Location: Washington, DC

Posted Oct 06, 2024

Bank of America is seeking a candidate to lead the reduction of cyber crime risk, focusing on innovation, identification, and disruption to protect the bank's digital brand. The role involves creating centralized governance for phone channel activity, analyzing the threat landscape, and collaborating across the enterprise to establish an enterprise-wide phone policy. The candidate must have experience managing complex phone systems, detecting and mitigating phone-based attacks, and working with telecommunications companies to prevent cyber crimes. A Bachelor's degree in Cybersecurity, IT, or a related field is preferred, along with proficiency in cybersecurity tools and understanding of cyber crime laws and regulations.

Retail Sales Associate - M Street - Georgetown

Company: Gap Inc.

Location: Washington, DC

Posted Oct 06, 2024

Athleta, a certified B Corp, is seeking passionate individuals to join their team. The role involves providing excellent customer service, educating customers about products, and promoting brand loyalty. The company offers competitive benefits, including a merchandise discount, paid time off, and extensive 401(k) plan. Athleta is committed to diversity and inclusion, having been recognized by Forbes as one of the World's Best Employers and Best Employers for Diversity.

Manager, Engagement

Company: The Washington Post

Location: Washington, DC

Posted Oct 06, 2024

The Washington Post is hiring an Engagement Manager to lead strategic efforts in maximizing subscriber engagement, driving product adoption, and enhancing retention. The role involves collaborating with cross-functional teams to design and execute comprehensive engagement strategies, focusing on personalized experiences for diverse subscribers. Key responsibilities include leading lifecycle marketing campaigns, overseeing subscriber journeys, implementing CRM strategies, and managing a team. Requirements include a degree or equivalent experience in digital media, marketing, or eCommerce, with a focus on subscription-based business models. Strong analytical skills, project management, and communication abilities are essential. The Post offers competitive benefits and a salary range of $91,800.00 - $153,000.00 USD annually.

Maintenance Technician, Fairmont

Company: KETTLER

Location: Washington, DC

Posted Oct 06, 2024

KETTLER is currently hiring a Maintenance Technician in Fairmont, Washington, DC. The role involves handling multiple residential service requests, performing preventive maintenance, and demonstrating excellent customer service skills. The ideal candidate should have 1 year of maintenance experience, EPA/CFC certifications, a valid driver's license, and the ability to work on-call emergencies. The job offers opportunities for learning and growth, and the company values a good work ethic and passion for helping people.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Oct 06, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising the store's crew, and assisting customers with their questions, problems, and complaints. The company culture emphasizes human-centric health care, innovation, and affordability. Upon successful completion of the training program, trainees are eligible for promotion to Operations Supervisor or Shift Supervisor positions. The pay range for this role is $18.25 - $26.00. Benefits include medical, dental, and vision coverage, a 401(k) retirement savings plan, and various well-being programs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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