Customer Satisfaction Jobs in Washington DC

40,686 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sales Account Manager – nVent Schroff

Company: nVent

Location: Washington DC

Posted Oct 05, 2024

The job posting is for a sales position at nVent, a company that connects and protects customers with inventive electrical solutions. The role requires an in-depth understanding of hardware architecture and involves meeting with customers, building relationships, and ensuring strong technical support. The company values innovation, integrity, and customer focus, and offers a range of benefits to support employees' lives.

Privacy & Law Enforcement Compliance - Legal Specialist

Company: Apple

Location: Washington, DC

Posted Oct 05, 2024

The Privacy & Law Enforcement Compliance Specialist at Apple is responsible for processing and responding to requests for assistance on emergencies and law enforcement requests for customer information. The role involves reviewing, analyzing, and responding to emergency requests, participating in on-call rotations, and handling standard requests. The ideal candidate should be self-motivated, reliable, and have experience in responding to legal requests or working in a law firm. A Bachelor's Degree and a Paralegal Certificate or equivalent is required. The role offers a competitive base pay range, benefits, and opportunities for growth.

Technical Writer - Nuclear Weapons Policy

Company: Leidos

Location: Washington, DC

Posted Oct 05, 2024

The job posting is for a Nuclear Weapons Policy Technical Writer position at the Department of Energy/National Nuclear Security Administration (DOE/NNSA), Office of Defense Programs (NA-10) in Washington, DC. The role involves providing full-time support to the Nuclear Weapons Council (NWC) Executive Action Officer and working closely with key functional offices within DOE/NNSA, the Department of Defense, and interagency organizations. The successful candidate will research, draft, and review technical and programmatic briefings, point papers, narratives, analyses, and other products relevant to national/international policy. They will also communicate regularly with high-level officials within NSA, DoD, DoS, and other government agencies on programmatic issues of immediate interest. The role requires an active DOE Q or active DoD Top Secret security clearance, a Bachelor's or Master's degree with relevant experience, and superior oral and written communication skills.

HSPD-12: I.T. Specialist - Onsite (REF1676H)

Company: Citizant

Location: Washington DC

Posted Oct 05, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is an Equal Opportunity Employer.

Technical Support Analyst

Company: Leidos

Location: Washington DC

Posted Oct 05, 2024

Leidos is seeking a Technical Support Analyst to work on an enterprise IT program within the Intelligence Community. The role requires providing technical support and customer service to client organizations, utilizing in-depth knowledge and experience to improve products or services.

Catering Sales Coordinator - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Oct 05, 2024

The Support Services Operator is responsible for managing accounts receivable activities via email, telephone, and fax. The hourly rate ranges from $23.00 to $28.00, with potential for additional compensation. Aramark offers comprehensive benefits including medical, dental, vision, retirement savings plans, and paid days off. Key responsibilities include reconciling account status, reviewing pending adjustment requests, and communicating with customers. Qualifications include a high school diploma, 2+ years of credit/collections experience, excellent customer service skills, strong organizational skills, and attention to detail.

Escrow Assistant

Company: First American Title

Location: Washington DC

Posted Oct 05, 2024

Pango Group is a people-first company that values its employees and customers. They are looking for an Escrow Assistant to join their team, which will work in a dynamic setting supporting the Escrow team in various ways.

Senior Communication Architecture Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 05, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a competitive compensation package.

NOSC Network Manager

Company: T-Rex Solutions, LLC

Location: Washington DC

Posted Oct 05, 2024

TRex Solutions is looking for an Engineering and Integration Manager to lead a pool of technical resources who support a federal Network Cyber and Cloud Support Services program. The main focus of this role is to support the development and deployment of a centralized Cloud Management Platform as well as Platform as a Service solutions.

Payments Compliance Counsel

Company: TikTok

Location: Washington, DC

Posted Oct 05, 2024

TikTok, a leading destination for short-form mobile video, is seeking a Payments Compliance Counsel to join its Global Legal Compliance Payments team. The ideal candidate should have experience in the fintech/payments industry, dealing with money service business compliance requirements, anti-money laundering rules, know-your-customer requirements, and stored value facilities. The role involves counseling product teams on payment issues, collaborating with internal stakeholders, advising on payment issues related to product development, and staying updated on financial service regulations. TikTok values diversity and inclusivity, aiming to inspire creativity and bring joy through its platform.

Senior US Field Marketer - Federal Civilian

Company: Cloudflare

Location: Washington DC

Posted Oct 05, 2024

The job posting is seeking a Senior Manager for Federal Civilian US Field Marketer to lead high-impact pipeline generation programs, build creative marketing campaigns, and drive demand. The role requires experience in executing paid and earned media campaigns, ABM programs, and event marketing, as well as knowledge of public sector-focused resellers and distributors.

NOSC Cyber Manager

Company: T-Rex Solutions, LLC

Location: Washington DC

Posted Oct 05, 2024

TRex Solutions is seeking a Network Operations Security Center NOSC Cyber Manager to assist in monitoring, detection, analysis, and response to threats and adversarial activity. The job requires a strong background in cybersecurity, network security, and incident response, with experience in managing a team and conducting technical analysis.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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