Customer Satisfaction Jobs in Washington DC

40,686 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Project Manager

Company: Red River

Location: Washington DC

Posted Oct 03, 2024

The Project Manager will manage customer projects, provide exceptional customer service, and maintain high standards of professionalism. The role requires strong communication skills, project planning, and risk management. The ideal candidate should have a CAPM or PMP certification and experience with HWSW professional services projects.

Senior Technical Account Manager

Company: Dynatrace

Location: Washington DC

Posted Oct 02, 2024

The job description is for a Senior Technical Account Manager at Dynatrace, responsible for building and maintaining post-sales relationships with large customers, providing technical guidance and support, and ensuring customer satisfaction and retention.

Systems Support Engineer I (Sun-Thurs 8:30 to 5:00)

Company: Red River

Location: Washington DC

Posted Oct 03, 2024

The job posting is for a Systems Support Engineer I at Red River, responsible for handling customer technical support requests, troubleshooting, and providing exceptional customer service. The ideal candidate should have IT experience, strong troubleshooting and communication skills, and be able to work in a team-based environment.

Business Development Analyst

Company: OneGlobe LLC

Location: Washington DC

Posted Oct 03, 2024

OneGlobe LLC is seeking a Business Development Analyst to work in a hybrid model with their client in Washington DC. The job involves identifying sales opportunities, prospecting, and developing new business relationships. The company offers a competitive benefits package and a diverse workforce.

Technology Support Specialist II

Company: Enviva

Location: Washington DC

Posted Oct 03, 2024

The job posting is for a Support Specialist II at Enviva, a renewable energy company. The job involves providing technical support for staff, troubleshooting issues, and maintaining asset inventory. The company offers a range of benefits and a competitive salary.

Security Monitor Site Lead - TS/SCI

Company: IDS International

Location: Washington DC

Posted Oct 03, 2024

IDS International is seeking a Site Lead to support a federal agency escort program. The job requires scheduling staffing, managing personnel, and providing corrective action to meet customer expectations. The required qualifications include an active TopSecretSCI clearance and high school diploma or GED.

Executive Assistant (Capital Markets & Analytics)

Company: Capital One

Location: Washington DC

Posted Oct 02, 2024

Capital One is looking for a detail-oriented and innovative Executive Assistant to support their executive team. The ideal candidate will have excellent communication and organizational skills, be able to adapt to changing demands, and demonstrate personal integrity and trustworthiness.

Disbursement Manager

Company: GlobalGiving

Location: Washington, DC

Posted Oct 02, 2024

GlobalGiving, a U.S.-based public charity, is seeking an experienced Disbursement Manager. The role involves managing the Sr. Disbursement Associate and Operations Fellow positions, ensuring accurate and efficient disbursement of contributions to nonprofits worldwide. The candidate should have 7+ years of relevant experience, including global remittance of funds, and strong problem-solving, analytical, and communication skills. The position offers a salary range of $90k - $105k, along with benefits like flexible work hours, remote work options, and professional development opportunities. The role is based in GlobalGiving's headquarters in Washington, D.C., with a requirement for full vaccination upon start date.

SecDevOps Technical Lead

Company: Leidos

Location: Washington DC

Posted Oct 02, 2024

The job posting is seeking an experienced SecDevOps Lead to lead a team of developers and engineers in maintaining and enhancing a customer's intelligence discovery website and application suite. The candidate will be responsible for ensuring the continuous operation, maintenance, and security of the systems, as well as enhancing and maintaining the CICD pipeline, automating infrastructure management, and developing scripts for automation.

Security Monitor - TS/SCI

Company: IDS International

Location: Washington DC

Posted Oct 03, 2024

IDS International is seeking Security Monitors to support a federal agency escort program on active construction sites. The job requires verifying personnel, reporting concerns, and adhering to site security requirements. The company is an equal opportunity employer.

Senior Subcontracts Administrator

Company: Amentum

Location: Washington DC

Posted Oct 03, 2024

Amentum is seeking a Senior Subcontracts Administrator to work remotely, supporting a Department of Defense contract. The role requires strong communication and critical thinking skills, with experience in subcontract risk management and procurement. The company offers a competitive benefit package and a dynamic work environment.

PPBE Subject Matter Expert

Company: ManTech

Location: Washington DC

Posted Oct 02, 2024

ManTech is a company that delivers innovative technology consulting services and digital solutions to its customers. The company is committed to the professional development of its workforce and has a culture of integrity, learning, and sharing. The company is looking for a hybrid position located in Northern Virginia that requires experience in the DoD PPB process and a Secret clearance.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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