Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Operations Coordinator - GSA

Company: Censeo Consulting Group

Location: Washington DC

Posted Oct 03, 2024

Censeo Consulting Group is a management consulting firm that helps public sector and nonprofit clients build operational excellence. They are seeking an Operations Coordinator to support the General Services Administration with project management and process improvement tasks.

IT Program Manager

Company: BAE Systems

Location: Washington DC

Posted Oct 03, 2024

BAE Systems is a leading defense and aerospace company that offers a range of products and services, including engineering integration and sustainment support for critical military platforms and systems. The company is looking for an experienced Technology Operations Lead to join its IT program, supporting a key government customer in a fast-paced and challenging environment.

Regional Sales Manager

Company: Brilliant Earth

Location: Washington, DC

Posted Oct 03, 2024

Brilliant Earth is seeking a Regional Sales Manager to lead and develop high-performing teams in a luxury retail environment. The role involves driving sales performance, managing operations, and fostering a positive customer experience. The ideal candidate should have multi-unit management experience, strong analytical skills, and a passion for diversity and inclusion. The company offers competitive compensation, benefits, and opportunities for career growth.

Cook - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Oct 03, 2024

Aramark is seeking a passionate Cook to join their team. The role involves preparing a variety of food according to standardized recipes, using a range of cooking methods, and maintaining a clean and safe work environment. The company offers competitive compensation, comprehensive benefits, and opportunities for professional growth. The ideal candidate should have prior cooking experience, knowledge of food safety regulations, and strong interpersonal skills.

Client Success Specialist

Company: TruPlace

Location: Washington DC

Posted Oct 03, 2024

TruPlace is a company that provides interactive floor plans, photography, and virtual tours to enhance property visuals and maximize revenue. The Client Success Specialist role involves handling high-volume calls and emails, scheduling photographers, and providing consultative product overview calls.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington, DC

Posted Oct 03, 2024

Brilliant Earth is seeking a full-time Jewelry Consultant for their Washington, D.C. - Georgetown showroom. The ideal candidate will have a passion for customer service, a drive to exceed sales targets, and strong communication skills. The role involves guiding customers through the purchasing process, managing sales leads, and enforcing showroom policies. Brilliant Earth offers competitive compensation, a robust benefits package, and opportunities for career growth.

Regional Sales Manager, Central US

Company: Wallbox

Location: Washington DC

Posted Oct 03, 2024

Wallbox is a company dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. They are expanding their sales team and looking for a Regional Sales Manager to represent their sales team in the Central US.

Loss Mitigation Specialist

Company: Banner Bank

Location: Washington DC

Posted Oct 03, 2024

Banner Bank is a financial institution that offers a range of services, including personal banking, business banking, and mortgage servicing. The company has a strong financial foundation and is committed to employee volunteerism and community involvement. The job posting is for a mortgage servicing position, which involves loss mitigation efforts, bankruptcy file processing, and customer service.

Regional Sales Manager

Company: Sunbelt Rentals

Location: Washington DC

Posted Oct 03, 2024

Sunbelt Rentals is a successful national company looking for talented individuals to support its growth. The company offers competitive benefits, extensive on-the-job training, and a comprehensive equipment offering. The Regional Sales Manager position is responsible for coaching and developing sales representatives to drive revenue within the region.

Senior US Field Marketer – Federal, DOD

Company: Cloudflare

Location: Washington, DC

Posted Oct 03, 2024

Cloudflare is seeking a Sr. Manager for Federal & DOD to lead high-impact pipeline generation programs. The role involves planning and executing quarterly plans, monitoring performance, aligning with sales leaders, and developing market presence. The ideal candidate should have 7-10 years of Federal & DOD marketing experience in a BtoB technology organization, with a proven track record in generating leads and closed business. Cloudflare is known for its commitment to protecting the free and open Internet, offering initiatives like Project Galileo, Athenian Project, and 1.1.1.1.

Incident Handler

Company: Rapid7

Location: Washington DC

Posted Oct 03, 2024

Rapid7 is looking for people with a passion for investigation and forensic analysis to join their MDR SOC team. As an Incident Handler, you will work with MDR SOC Analysts and Incident Responders to investigate incidents, and provide analysis assistance to Rapid7's Incident Responders.

Product Manager

Company: T-Mobile

Location: Washington DC

Posted Oct 03, 2024

The job overview and responsibilities of the Product Manager at TMobile are described. The role involves creating and managing product vision and roadmap, conducting market research, and partnering with stakeholders to deliver products. The job also requires strong analytical and communication skills, as well as experience in Agile methodologies and project management.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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