Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Pharmacy Technician

Company: CVS Health

Location: Washington, MI

Posted Oct 03, 2024

CVS Health is seeking a dedicated and caring Pharmacy Technician to join their team. The role involves delivering compassionate care to patients, ensuring medication needs are met, and maintaining high ethical standards. The Pharmacy Technician will work in a fast-paced environment, providing excellent customer service and demonstrating problem-solving skills. The position requires completion of a comprehensive training program and adherence to state board of pharmacy guidelines. The company offers competitive pay, benefits, and opportunities for career growth.

Food Service Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 03, 2024

The Food Service Worker role at Aramark involves assisting the manager with food preparation, maintaining cash receipts and meal records, and completing daily reports. The position requires maintaining high standards of quality in food production, sanitation, and kitchen safety practices. The hourly rate of pay is $21.05, and Aramark offers a wide array of comprehensive benefit programs. Job responsibilities include preparing quality food, understanding meal inclusions, ensuring proper food storage, serving food according to schedules, using kitchen equipment, and maintaining a clean work area. The role may involve physical demands and requires adherence to food safety regulations and uniform policies.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 03, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Assistant Store Manager (US)

Company: TD Bank

Location: Washington, DC

Posted Oct 03, 2024

TD Bank is seeking an Assistant Store Manager with 2+ years of customer service or sales experience. The role involves leading a team to grow and deepen customer relationships, providing financial advice, and managing day-to-day operations. The candidate should possess strong communication skills, sales and operational management abilities, and knowledge of banking products. The position requires proficiency in Microsoft Office and a Notary License is preferred. The role falls under the definition of Loan Originator as per Regulation Z of the Truth in Lending Act and the SAFE Act. The candidate must pass a criminal background check and credit report check. TD Bank offers a comprehensive Total Rewards package and is committed to colleague development and training.

Multifamily LIHTC Advisor (Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 03, 2024

Fannie Mae is seeking a Multifamily LIHTC Advisor (Hybrid) to manage relationships with syndicator partners, analyze portfolio data, and mitigate financial and credit risk. The role involves owning and managing the relationship with syndicator partners in the development, construction, and operation phases of LIHTC investments. The candidate will also be responsible for analyzing Multifamily portfolio data, identifying trends, and presenting position to management and external stakeholders. The ideal candidate will have 6 years of related experience in relationship management, risk assessment and management, and operational excellence. A Bachelor's degree in Finance, Economics, Accounting, or a related field is preferred. Fannie Mae offers a comprehensive benefits package and an inclusive work environment.

Club Concessions Stand Manager - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Oct 03, 2024

The job description for a Food Service Worker at Aramark involves assisting with food preparation, portioning meals, and serving customers. The role requires teamwork, organization, focus, accountability, and a positive attitude. The hourly rate is $17.69, and benefits include medical, dental, vision, and work/life resources. Responsibilities include food preparation, maintaining cleanliness, and handling customer complaints. Leadership, supervisory, and food service experience are preferred. The role may involve physical demands and requires uniforms and PPE. Aramark is committed to equal employment opportunities and fostering professional growth.

Associate

Company: Censeo Consulting Group

Location: Washington DC

Posted Oct 03, 2024

Censeo Consulting Group is a top management consulting firm in Washington DC, dedicated to helping public sector and nonprofit clients build operational excellence. They are looking for an Associate to join their team, with a strong academic background and experience in operations improvement, corporate strategy, or similar.

Information Systems Security Officers (ISSO)

Company: Leidos

Location: Washington, DC

Posted Oct 03, 2024

The Health and Civil Sector are actively seeking an Information Systems Security Officer (ISSO) with at least 10 years of experience. The role involves supporting Accreditation and Authorization (A&A) projects at the Group organizational level, developing and reviewing security policies, performing Certification & Accreditation (C&A), System Assessment & Authorization (SA&A), and managing risks associated with information systems. The candidate must be a US Citizen with a Public Trust level 4 clearance and local to the DC Metro area for onsite meetings. The role primarily involves telecommuting with occasional onsite requirements. The candidate should have BA/BS degree, previous ISSO experience, and certifications like CISSP or GSLC. The pay range is $101,400.00 - $183,300.00.

Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required

Company: Merrill

Location: Washington, DC

Posted Oct 03, 2024

Bank of America is seeking a motivated individual to engage clients in the lobby, educate them on self-service resources, and assist with transactions. The role involves building relationships, understanding clients' financial priorities, and connecting them with suitable solutions. Key responsibilities include processing cash transactions, adhering to established processes, and driving the client experience. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. Bilingual in English and Spanish is preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Retail Banker II (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Oct 03, 2024

TD Bank is offering a Retail Banker II position in the United States with a salary range of $24.50 - $33.25 USD. The role involves delivering TD's brand promise by providing financial expertise and consultative advice to customers. The ideal candidate should have 2+ years of related experience, superior customer service skills, and proficiency in Microsoft Office. The position requires full proficiency gained through job-related training and the ability to work independently and within deadlines. The role involves delivering legendary customer experiences, understanding and supporting the bank's customer service strategy, and acting as a customer advocate. The position also requires compliance with company guidelines and regulations, promoting the full suite of products and services, and ensuring the timely and accurate completion of business processes.

Senior Technical Lead - Web Applications TS/SCI with Poly REQUIRED

Company: CGI

Location: Washington, DC

Posted Oct 03, 2024

CGI Federal is seeking a Technical Lead for cloud and container-based web application solutions. The ideal candidate should have a strong background in web technologies, system architecture, and deployment automation. They will lead development, provide technical leadership, mentor team members, and manage project timelines. The role requires a strong presence in the National Capital Region and a hybrid working model. Required qualifications include a Bachelor's degree in a technical discipline, experience leading web application development teams, knowledge of cloud services, web app development technologies, containerization technologies, data security regulations, and IT infrastructure tasks. Excellent communication skills are also necessary.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Oct 03, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising the store's crew, and assisting customers with their questions, problems, and complaints. The company culture emphasizes human-centric health care, innovation, and affordability. Upon successful completion of the training program, trainees are eligible for promotion to Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, computer skills, and advanced communication skills. The pay range is $18.25 - $26.00, and the company offers a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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