Customer Satisfaction Jobs in Washington DC

40,697 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

SUPERVISORY CONTRACT SPECIALIST

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Director of Publishing and Digital Communication

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The CBO is seeking a seasoned manager to lead the Publishing and Digital Communication Division, which will provide editorial and publishing services for the agency and formulate digital communication content and design.

IT Specialist (SYSADMIN)

Company: Department of the Interior - Bureau of Reclamation

Location: Grand Coulee, Washington Grand Coulee, Washington

Posted Sep 29, 2024

Reclamation is seeking a career professional to assist in meeting increasing water demands while protecting the environment in Grand Coulee, Washington.

Division Director, Innovation and Project Delivery

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Division Director Innovation and Project Delivery role at OPM involves developing a strategy to improve customer experience, fostering innovation, and leading high-priority projects across the agency.

Principal Deputy Director for Intelligence and Counterintelligence

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Department of Energy's Office of Intelligence and Counterintelligence is seeking a seasoned executive with strong leadership experience in national security, intelligence, or cyberintelligence to serve as the Principal Deputy Director.

Deputy Chief Information Officer

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Management Business and Information Services Division at CBO seeks a Deputy Chief Information Officer DCIO who will provide broad guidance on policy and technical issues and who will assist the Chief Information Officer CIO in managing and supervising staff and in planning organizing coordinating budgeting and managing the daily activities necessary to carry out the agency's information technology mission.

IT Specialist (DATAMGT)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Smithsonian Institution is a large museum complex with 21 museums, including the National Air and Space Museum, which educates the public about aviation and spaceflight.

Information Technology Cybersecurity Specialist - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a public notice for a job opening in the US Department of State's Risk Solutions Branch. The position is located in the Global Information Technology Risk Enterprise Chief Information Security Office and requires applicants to meet certain qualification requirements.

Supervisory IT Program Manager

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This job posting is for a position in the Office of Managing Director at the Federal Communications Commission in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies in the Naval Acquisition Development Program. Applications will not be accepted through this flyer, and applicants must follow the directions in the How to Apply section to be considered.

IT SPECIALIST (INFOSEC)

Company: Department of the Army - U.S. Army Cyber Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 29, 2024

This position is with the 7th Signal Command 106th Signal Brigade located in Pierce Washington. It is a DOD Cyber Excepted Service CES personnel system position.

DATA MANAGEMENT SPECIALIST (IT SUPPORT)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies. Interested applicants must follow the directions in the How to Apply section of this flyer to be considered.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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