Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Human Resources Assistant (Recruitment & Placement)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The mission of the DOJ is to uphold the rule of law, keep the country safe, and protect civil rights. The OJP's mission is to increase public safety and improve the fair administration of justice across America through innovative leadership and programs.

Senior Product Owner #5476

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Sergeant at Arms is seeking a Senior Product Owner. The vacancy announcement and application can be found on the United States Senate Career Page.

Deputy Director Division of Information and Solutions

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Department of Health and Human Services DHHS Office of the Secretary OS Office of the Assistant Secretary for Financial Resources ASFR Office of Grants OG.

Store Associate

Company: Department of Defense - Defense Commissary Agency

Location: McChord AFB, Washington McChord AFB, Washington

Posted Sep 29, 2024

Store Associates work independently or as part of a team in a commissary store, performing various duties such as handling and stocking items, and checking out customer purchases.

Senior IT Specialist (INFOSEC), CG-2210-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Division of Finance Administrative Management Staff AMS Washington DC of the Federal Deposit Insurance Corporation FDIC and is responsible for managing the development and implementation of FDIC's Information Security Management Program within the Chief Financial Officer Organization CFOO.

Facilities Services Supervisor-Day #184

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Sergeant at Arms is seeking a Facilities Services Supervisor. The vacancy announcement and application can be found on the United States Senate Career Page.

Financial Management Specialist

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

AFM130 Branch manages the development and delivery of financial management training courses and provides customer support.

Management Analyst (DIRECT HIRE)

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position will assist in completing congressional reports, casework, and preparation for congressional hearings.

IT Specialist (SYSADMIN/CUSTSPT)

Company: Department of Energy - Bonneville Power Administration

Location: Pasco, Washington Pasco, Washington

Posted Sep 29, 2024

The position is for a senior Field IT Specialist responsible for providing comprehensive IT assistance and leading IT-related service support and resource policies.

Lead Business Analyst

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is for a Lead Business Analyst at the US MintManufacturing Directorate, responsible for leading inventory team activities.

CONTRACT SPECIALIST

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The agency values teamwork, integrity, excellence, and service, prioritizing the nation's welfare and mission.

Content Developer

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Sep 29, 2024

The Office of the Clerk serves as the official record keeper of the US House of Representatives, supporting nonpartisan legislative functions and providing innovative solutions and customer service.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages