Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Engineering Technician (Electrical)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

The position is for an Engineering Technician in Transmission Services, performing engineering design and implementation to support BPAs electrical transmission systems and facilities.

Deputy Assistant Attorney General

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Deputy Assistant Attorney General.

Information Systems Specialist, CG-301-13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Division of Administration in Arlington VA of the Federal Deposit Insurance Corporation. The incumbent of this position will support critical technology systems and solutions and automate operational activities and reports.

Director, Office of Communications and Innovation

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Office of Inspector General OIG is committed to detecting and preventing fraud, waste, and abuse within the US Agency for International Development USAID, and provides oversight of several organizations.

Security Specialist

Company: Other Agencies and Independent Organizations - Federal Reserve System--Board of Governors

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Security Specialist is responsible for maintaining electronic security systems in Board facilities, ensuring proper functioning at all times.

Assistant Administrator, Federal Insurance

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Department of Homeland Security's Federal Emergency Management Agency's Resilience Federal Insurance Directorate. The Assistant Administrator oversees the development, management, direction, and evaluation of the Federal Insurance Directorates' insurance programs and activities.

Attorney Advisor (General)

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Attorney Advisor position provides legal advice and services to the USDA's Civil Rights Labor and Employment Law Division, focusing on defending judicial and administrative complaints of program discrimination.

Associate Director, Interpretation, Education and Volunteers

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Interpretation Education and Volunteers Directorate IEV provides leadership for visitor and community engagement and supports the work of the NPS to welcome and create meaningful experiences with visitors from around the world.

Budget Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The incumbent serves as the Budget Director, responsible for directing a team of analysts in the formulation and execution of USAGMs budget and grants management.

Supervisory Visual Information Specialist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located at Departmental Offices Terrorist and Financial Intelligence. As a Supervisory Visual Information Specialist, you will serve as the Supervisory Visual Information Specialist and reports directly to the Director of Analytic and Production Services.

Store Associate

Company: Department of Defense - Defense Commissary Agency

Location: Naval Air Station Whidbey Island, Washington Naval Air Station Whidbey Island, Washington

Posted Sep 29, 2024

Store Associates work in retail areas of Defense Commissary Agency stores, performing various duties such as handling and stocking items, and checking out customer purchases.

Chief Environmental Programs USACE

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The text does not contain any meaningful information.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages