Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Regional Performance Improvement Specialist

Company: Department of the Navy - Commander, Navy Installations

Location: Keyport, Washington Keyport, Washington

Posted Sep 29, 2024

The position is designed to create and manage a new employee experience program for the Navy Region NW, overseeing all aspects of employee integration from initial onboarding to ongoing engagement, with a focus on enhancing employee satisfaction and retention.

Information Technology Specialist

Company: Department of Agriculture - Office of the Chief Economist

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the US Department of Agriculture's Office of the World Agricultural Outlook Board.

IT Specialist (Senior Cybersecurity Network Architect)

Company: Other Agencies and Independent Organizations - Consumer Financial Protection Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is for a Senior Cybersecurity Network Architect at the Consumer Financial Protection Bureau, responsible for designing and implementing secure data networks and cloud network designs.

Family Advocacy Program Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Kitsap County, Washington Kitsap County, Washington

Posted Sep 29, 2024

The Family Readiness Division Fleet and Family Support Program provides information, referral, education, and training to facilitate operational readiness and personal and family self-sufficiency.

Information Technology Specialist

Company: Department of Agriculture - Office of the Chief Economist

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the US Department of Agriculture's Office of the World Agricultural Outlook Board.

Director, Office of Site Remediation Enforcement

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This Senior Executive Service SES position is in the Office of Enforcement and Compliance Assurance. The position is office-centered and requires physical presence at the duty station. EPA offers work-from-home and work schedule flexibilities.

Supervisory Information Technology Specialist (INFOSEC)

Company: Legislative Branch - Government Publishing Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

GPO employees possess a diverse array of talent in many administrative fields and trades. The agency provides innovative services for printing, publishing, storage, and distribution of digital content. It offers a challenging yet rewarding career opportunity for energetic and inventive individuals.

Contract Specialist

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Federal Retirement Thrift Investment Board is looking for a highly qualified individual to serve as a Contract Specialist.

Licensed Practical Nurse (Long Term Care)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is eligible for the Education Debt Reduction Program, which reimburses student loan payments. To be eligible, you must meet specific requirements and submit your application within four months of appointment.

Information System Specialist (Program-Project Management Artificial Intelligence (AI) Analyst) (DIRECT HIRE)

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is in the Office of the Associate Administrator for Administration Office of the Chief Information Officer CIO Pipeline and Hazardous Materials Safety Administration PHMSA Department of Transportation DOT. This office has full responsibility for oversight and management of Information Resource Management systems and applications throughout PHMSA and its regional field offices.

INFORMATION TECHNOLOGY SPECIALIST (SYSADMIN)

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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