Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Recreation Assistant - Jim Creek

Company: Department of the Navy - Commander, Navy Installations

Location: Arlington, Washington Arlington, Washington

Posted Sep 29, 2024

The Morale Welfare and Recreation department provides fitness, recreation, and lodging programs for service members and their families. The incumbent will perform duties connected with providing accommodations for guests at Jim Creek outdoor recreation area.

Director, Directorate of Construction

Company: Department of Labor - Occupational Safety and Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the US Department of Labor DOL Occupational Safety and Health Administration OSHA. All qualified applicants are encouraged to apply.

Human Resources Specialist (Employee Programs)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC

Posted Sep 29, 2024

The selected candidate is responsible for developing and coordinating the AOC's Mentorship and Ambassador Programs, supporting awards and employee recognition programs in a customer-centric environment.

Senior Software Engineer #5477

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Sergeant at Arms is seeking a Senior Software Engineer. The vacancy announcement and application can be found on the United States Senate Career Page.

Administrative Services Specialist

Company: Department of Labor - Office of the Assistant Secretary for Administration and Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Office of the Chief Information Officer OCIO is a customer service organization dedicated to providing information technology IT solutions and leadership to advance DOLs mission.

Director, Office of Technical Assistance

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Director Office of Technical Assistance OTA formulates and implements Treasury policy on financial and economic assistance in various regions.

Diagnostic Radiologic Technologist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

The incumbent is responsible for performing and coordinating various medical procedures.

Associate Deputy Chief for Management and Strategy

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level II with a salary range of $198538 to $210220 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Supervisory Information Resources Manager

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This job posting is for a position in the Federal Communications Commission's Office of the Chief Information Officer, located in Washington DC. The job does not offer relocation expenses and may be used to fill additional positions within 90 days.

Associate Deputy Chief for Programs

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level II with a salary range of $198538 to $210220 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Associate Deputy Chief for Science and Technology

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level II with a salary range of $198538 to $210220 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Director, Ecological Sciences

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level I with a salary range of $186855 to $198537 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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