Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Defense Marketing Lead

Company: Applied Intuition

Location: Washington DC

Posted Sep 24, 2024

Applied Intuition is a Tier 1 vehicle software supplier that accelerates the adoption of safe and intelligent machines worldwide. The company delivers AI-powered ADAS and autonomy stack to help customers shorten time to market and create next-generation consumer experiences.

Open Source Intelligence Analyst

Company: Amentum

Location: Washington DC

Posted Sep 24, 2024

The text describes a job opening for an Open Source Intelligence Analyst at CENTRA Technology Inc, an Amentum company. The job requires a TOP SECRET cleared candidate with experience in open source collection and analysis, intelligence products, and all-source intelligence analysis.

Senior Site Reliability Engineer (SSRE2), McLean, VA

Company: Appian Corporation

Location: Washington DC

Posted Sep 24, 2024

Appian is a software company that values respect, work, and impact. They offer a range of benefits, including training and development opportunities, growth opportunities, and a community that fosters inclusivity. The company is committed to providing a positive work environment and is an equal opportunity employer.

IT Specialist (Hybrid, on-site in Washington, DC & remote)

Company: Coforma

Location: Washington DC

Posted Sep 24, 2024

Coforma is looking for an experienced IT Specialist to join their growing distributed team. The role involves managing SaaS tools, providing technical support, and working closely with the Director of IT. The company values a strong customer focus, analytical skills, and a willingness to learn.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 24, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 24, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Projects Sales Executive

Company: Jotun

Location: Washington DC

Posted Sep 24, 2024

The job posting is seeking a dynamic and results-driven Sales Executive to join the team at Jotun. The role involves driving sales strategy, managing client relationships, and expanding the customer base. The company offers competitive compensation, benefits, and opportunities for career growth and development.

Senior UX Researcher

Company: BetterUp

Location: Washington DC

Posted Sep 24, 2024

The company BetterUp is looking for a Senior UX Researcher to join their Research and Behavioral Science Labs team. The role involves leading UX research studies, collaborating with cross-functional teams, and providing insights to drive engagement and support market acceptance. The company offers a competitive compensation plan, flexible paid time off, and a range of benefits.

Senior Data Scientist

Company: BetterUp

Location: Washington DC

Posted Sep 24, 2024

The company BetterUp is looking for a Senior Data Scientist to help align their platform with customer goals. The job requires experience in analytics, statistical modeling, and data visualization. The company offers a competitive compensation plan, flexible paid time off, and a commitment to diversity and inclusion.

Open Source Intelligence Monitoring Analyst

Company: Amentum

Location: Washington DC

Posted Sep 24, 2024

The job posting is for a TOP SECRET-cleared Open Source Intelligence Monitoring Analyst to support the US Government. The analyst will be responsible for providing collection and analytical support for social media and open source monitoring. The company, Amentum, is an equal opportunity employer.

2025 Enterprise Resiliency Modeling and Simulation Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 24, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package.

Senior Manager, Search Engine Optimization

Company: Appian Corporation

Location: Washington DC

Posted Sep 24, 2024

Appian is a software company that values respect, work, and impact. They are looking for an SEO/CRO manager to join their growing marketing team. The role involves improving search presence, increasing organic traffic, and optimizing conversion rates. The company offers training, development opportunities, and a diverse community.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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