Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Assistant Director for Defendant Engagement and System Support

Company: Court Services and Offender Supervision Agency for DC - Pretrial Services Agency

Location: Washington DC

Posted Sep 12, 2024

The Assistant Director for Defendant Engagement and System Support exercises executive authority to fulfill PSAs mandates related to defendant assessment and supervision. The selectee will be required to file an Executive Branch Personnel Financial Disclosure Report within 30 days of appointment and annually thereafter.

SUPERINTENDENT, SPACE SCIENCE DIVISION

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Sep 12, 2024

The Naval Research Laboratory in Washington DC is seeking a Superintendent for the Space Science Division. The Division has approximately 120 employees and operates an annual budget of $55 million.

Chief of Legal Programs

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Washington DC

Posted Sep 12, 2024

The text provides a link to the Department of Justice and United States Attorneys Offices, and invites the reader to learn more about the agency.

Deputy Chief Information Officer

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

The JMD Office of Chief Information Officer OCIO leads the DOJs information technology IT and cybersecurity programs setting strategic direction driving innovation and orchestrating IT operations cybersecurity and resource management within the OCIO and between OCIO and DOJ component agencies.

Associate Administrator for Planning and Analytics

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

The Pipeline and Hazardous Materials Safety Administration PHMSA is responsible for protecting people and the environment from the risks of hazardous materials in transportation.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 12, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. The primary function of the incumbent is to perform cashiering tasks.

Recreation Assistant (Sports)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 12, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - Office of Inspector General for the Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

The Federal Housing Finance Agency Office of Inspector General promotes the economy, efficiency, and integrity of FHFAs programs and operations by conducting audits, investigations, evaluations, and reviews, and recommending courses of action designed to support FHFAs mission of ensuring a safe and sound mortgage finance system that provides reliable liquidity and funding for housing finance and community investment.

Deputy Director Interior Business Center

Company: Department of the Interior - Office of the Secretary of the Interior

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

The Department of the Interior structures its SES positions into categories to determine the minimum pay. The minimum pay for this position is $18035900.

Deputy Director, Office of Digital Services and Technical Architecture (Chief Artificial Intelligence Officer)

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

The announcement is for a Senior Executive Service SES position in the Office of Mission Support Office of Digital Services and Technical Architecture. The position is office-centered and requires physical reporting to the duty station on a regular basis. EPA offers work-from-home and work schedule flexibilities.

Director, Office of Outreach and Project Development

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

This position is located in the Office of the Under Secretary for Policy Build America Bureau, responsible for driving transportation infrastructure development projects in the United States.

Deputy Assistant Secretary for Governmental Affairs

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

The Office of the Secretary's Assistant Secretary for Governmental Affairs coordinates Congressional and intergovernmental relations activities to present the Department's views effectively and accurately.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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