Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

The position requires a 5-year contract term agreement and provides global operational support.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Salesforce Developer

Company: Acumen Solutions

Location: Washington DC

Posted Sep 12, 2024

Acumen Solutions is a trusted leader in Enterprise Cloud Transformation, helping organizations improve productivity and profitability. They are looking for Salesforce Developers to work on client projects, requiring strong technical design skills and ability to deliver customer-driven solutions.

Senior Employee Relations Business Partner

Company: ID.me

Location: Washington DC

Posted Sep 12, 2024

IDme is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, and has received numerous awards and funding.

Security Monitor Site Lead - TS/SCI with Poly

Company: IDS International

Location: Washington DC

Posted Sep 12, 2024

IDS International is seeking a Site Lead to support a federal agency escort program. The job requires scheduling staffing, managing personnel, and providing corrective action to meet customer expectations. The required qualifications include an active TopSecretSCI clearance and high school diploma or GED.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 12, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Sep 12, 2024

Logistics Officers work on diverse teams providing logistics and supply chain solutions in support of the Agency's global mission.

Emerging Enterprise Account Executive

Company: Databricks

Location: Washington DC

Posted Sep 12, 2024

The job posting is for an Emerging Enterprise Account Executive at Databricks, requiring strong sales skills, experience with big data and cloud technologies, and a passion for communicating product value. The company offers a competitive pay range, benefits, and a commitment to diversity and inclusion.

Senior Project Finance Analyst (Senior PCS)

Company: Competitive Range

Location: Washington DC

Posted Sep 12, 2024

The job description is for a Field Operations Manager to assist in the direction and management of programs, executive support group, and project control specialist. The candidate must have experience in working in a Department of Defense customer environment and effective integration with a government multicontractor team.

Project Manager

Company: Kunai

Location: Washington DC

Posted Sep 12, 2024

Kunai is a digital consultancy that focuses on banking, payments, and fintech. They are looking for a Project Manager to partner with a leading bank to create, validate, and improve processes. The role involves process creation, validation, metrics design, data analysis, customer-focused process improvement, and more.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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