Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director - Systems Engineering

Company: BAE Systems

Location: Washington DC

Posted Sep 12, 2024

The job description is seeking an experienced Director of Systems Engineering to lead a team of engineers, scientists, and technologists on a high-profile US Navy weapon system. The program has remarkable stability and is experiencing significant growth, providing ample opportunity for professional growth and development.

Sponsor Success Manager

Company: Market Enginuity

Location: Washington DC

Posted Sep 11, 2024

The job posting is for a Sponsor Success Manager at Market Enginuity, a company that values diversity and inclusivity. The role involves supporting the sales process, client campaigns, and media sales. The company offers a range of benefits, including hybrid work arrangements, health benefits, and generous PTO.

Senior Product Manager - Sales APIs and Capabilities

Company: Gucci

Location: Washington DC

Posted Sep 11, 2024

GEICO is looking for a Senior Product Manager to join their Sales Product Management team. The ideal candidate has strong product management experience, technical understanding, and customer empathy. The role involves working with Technology and Business teams to reimagine GEICO's platform and API technology products to support Sales.

Account Executive - Federal - NIH

Company: Qualtrics

Location: Washington DC

Posted Sep 11, 2024

Qualtrics is a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. They are looking for a Federal Senior Account Executive to lead sales efforts within the National Institutes of Health (NIH) and Centers for Disease Control and Prevention (CDC). The role requires a strong understanding of the customer mission, excellent communication skills, and the ability to learn and understand product solutions.

Assistant Site Manager

Company: Mears Group

Location: Washington DC

Posted Sep 11, 2024

The job posting is for an Assistant Site Manager position in Washington, Tyne and Wear, Sunderland. The role involves delivering excellent service and support to local teams, working on planned works programs, and ensuring customer satisfaction. The company offers a range of benefits, including 25 days annual leave, annual fun day, and volunteering leave.

Junior Enterprise Architect

Company: Harmonia Holdings Group

Location: Washington DC

Posted Sep 11, 2024

Harmonia Holdings Group LLC is an award-winning minority and female-owned federal government contractor committed to providing innovative high-performing solutions to its government clients. The company is looking for a Junior Enterprise Architect to join its rapidly growing team, supporting a federal government client. The successful candidate will provide technical and subject matter expertise for continued maintenance and enhancement of the Enterprise Information and Data Architecture capabilities.

Senior Engineer - Device Validation & Test

Company: IonQ

Location: Washington DC

Posted Sep 11, 2024

IonQ is developing a powerful full-stack quantum computer based on trapped-ion technology. The company is looking for a Senior Device Validation and Test Engineer to drive the characterization of surface ion traps and packages.

Senior Enterprise Architect

Company: Harmonia Holdings Group

Location: Washington DC

Posted Sep 11, 2024

Harmonia Holdings Group LLC is an award-winning minority and female-owned federal government contractor committed to providing innovative high-performing solutions to its government clients. The company is looking for a Senior Enterprise Architect to join its rapidly growing team, supporting a federal government client. The successful candidate will provide technical and subject matter expertise for continued maintenance and enhancement of the Enterprise Information and Data Architecture capabilities.

Engineer IT Support

Company: Global Blue

Location: Washington DC

Posted Sep 11, 2024

The job description outlines the responsibilities and requirements for a 1st level support role in IT. The job involves providing technical support, troubleshooting, and resolving incidents, as well as maintaining monitoring and alarming systems. The role also requires excellent customer service skills and the ability to work in a team.

Systems Administrator

Company: Leidos

Location: Washington DC

Posted Sep 11, 2024

Leidos is looking for Systems Administrators to support their Sponsors Entitlement Programs. The job requires experience with Windows and Linux based environments, and offers great benefits and opportunities for growth.

Public Affairs Sales Director

Company: Optimal (formerly Effective Spend)

Location: Washington DC

Posted Sep 11, 2024

Optimal is hiring a Public Affairs Sales Director to grow their presence in the market. The ideal candidate will have experience in building a network of consultants and contacts in the Public Affairs Democratic and progressive digital andor political market.

IT Technical Support Specialist

Company: Seneca Holdings

Location: Washington DC

Posted Sep 11, 2024

Seneca Holdings is seeking an IT Technical Support Specialist to join their team. The company offers competitive compensation, a strong benefits package, and a collaborative work environment. The job involves providing IT support services to customers, troubleshooting technical issues, and maintaining cloud-based applications.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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