Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Director, Workplace Product Design and Development (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Sep 12, 2024

Fannie Mae is seeking a Senior Director Workplace Product Design and Development to lead the design and enhancement of products and services to improve the end-to-end workplace experience for employees and clients. The role requires 8 years of experience and a bachelor's degree or equivalent. The company offers a comprehensive benefits package and a diverse and inclusive workplace.

Regional Sales Director, CISA

Company: ZeroFOX

Location: Washington DC

Posted Sep 12, 2024

ZeroFox is seeking a self-motivated and results-driven individual to cultivate new response services business relationships and leverage existing relationships with the Cybersecurity and Infrastructure Security Agency (CISA). The Regional Sales Director will be responsible for executing the business development and sales strategy throughout their respective region to meet or exceed revenue goals.

UX Design Lead

Company: Anduril

Location: Washington DC

Posted Sep 12, 2024

Anduril Industries is a defense technology company that is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The company is looking for a UX Design Lead to lead user experience initiatives for their C2 Systems, transforming complex technical and operational requirements into easily comprehensible user flows, narratives, and concepts of operation.

(USA) Principal, Software Engineer

Company: Walmart Global Tech

Location: Washington DC

Posted Sep 12, 2024

The job posting is for a Principal Software Engineer position at Walmart Global Tech, responsible for leading a team of engineers, designing and developing software systems, and promoting technical excellence. The company offers competitive pay, benefits, and opportunities for growth and development.

Developer Boot Camp! Learn Salesforce.com!

Company: Acumen Solutions

Location: Washington DC

Posted Sep 12, 2024

Acumen Solutions is a leading management and technology consulting firm that offers a range of opportunities for developers to join their Salesforce team. The company is looking for self-motivated developers with experience in Java, NET, Python, or Ruby to work on Salesforce projects.

Service Desk Analyst - Onsite in Fairfax, Virginia (Levels 1, 2 & 3)

Company: Booker DiMaio, LLC

Location: Washington DC

Posted Sep 12, 2024

The job posting is looking for Service Desk Analysts for onsite work in Fairfax, Virginia. The candidates must have experience in providing level 1, 2, or 3 support and have a certain level of education.

Accounting Consultant - Reconciliations

Company: MassMutual

Location: Washington DC

Posted Sep 12, 2024

The job posting is for an Accounting Operations Reconciliation Associate at MassMutual. The role involves executing core operational accounting tasks, utilizing business acumen and communication skills to support business operational areas, and developing documents to ensure accurate and timely financial reporting.

Mission Manager - Mid-level (Shift work)

Company: BAE Systems

Location: Washington DC

Posted Sep 12, 2024

The job description is for a mission manager position at BAE Systems Intelligence and Security. The job involves using technical, operational, and military experience to develop actionable intelligence for the US Intelligence Community. The job requires a strong analytical mindset, problem-solving skills, and the ability to work collaboratively in a team environment.

Care Coordinator - Logan Circle

Company: Bond Vet

Location: Washington DC

Posted Sep 12, 2024

Bond Vet is a veterinary clinic that offers primary and urgent care, with a focus on technology and a strong team culture. They are looking for a compassionate Care Coordinator to join their team.

UI/UX Designer

Company: Rhombus Power

Location: Washington DC

Posted Sep 12, 2024

Rhombus Power is a startup that uses cutting-edge approaches to solve pressing Big Data and Sensing problems in security, energy, and healthcare. They are looking for a UI/UX Designer to join their team and create polished user interfaces and interactions. The company offers a range of benefits, including full medical and dental coverage, 401k matching, and access to mental health programs.

UNIX/LINUX ADMINISTRATOR

Company: OBXtek

Location: Washington DC

Posted Sep 12, 2024

OBXtek is a leading Service Disabled Veteran Owned Small Business providing IT and management services to the federal government. They have a robust corporate infrastructure and have been awarded prime contracts with 10 federal agencies. The company is looking for a Linux administrator with a strong background in Linux administration, security, and certifications.

Manager, Software Engineering

Company: ATPCO

Location: Washington DC

Posted Sep 12, 2024

ATPCO is a company that provides pricing and retailing data tools and services to airlines, and is looking for an engineering manager to lead a team that supports and enhances their pricing software.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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