Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Langauge Enabled Analyst (Pashto)

Company: Two Six Technologies

Location: Washington DC

Posted Sep 11, 2024

Two Six Technologies is seeking a Language Enabled Analyst Pashto to support a US Government customer. The job involves developing messaging strategies, engaging with individuals in target language, and analyzing OSINT information.

Director Regulations Interpretations

Company: Department of Labor - Employee Benefits Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 11, 2024

This position is located in the US Department of Labor DOL Employee Benefits Security Administration. All qualified applicants are encouraged to apply.

Senior Product Owner, Enterprise CRM (Remote)

Company: Aledade

Location: Washington DC

Posted Sep 11, 2024

Aledade is seeking a Senior Product Owner with experience in Salesforce and AI to join their team. The ideal candidate will have a deep understanding of product management and will be responsible for driving the vision and execution of their product roadmap.

Deputy Director Interior Business Center

Company: Department of the Interior - Office of the Secretary of the Interior

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 11, 2024

The Department of the Interior structures its SES positions into categories to determine the minimum pay. The minimum pay for this position is $18035900.

Assistant Director for Defendant Engagement and System Support

Company: Court Services and Offender Supervision Agency for DC - Pretrial Services Agency

Location: Washington DC

Posted Sep 11, 2024

The Assistant Director for Defendant Engagement and System Support exercises executive authority to fulfill PSAs mandates related to defendant assessment and supervision. The selectee will be required to file an Executive Branch Personnel Financial Disclosure Report within 30 days of appointment and annually thereafter.

Account Manager

Company: Vitu

Location: Washington DC

Posted Sep 11, 2024

VituVitu is seeking an Account Executive/Customer Support Rep for a full-time position in Virginia. The role involves meeting with dealership staff, maintaining business relationships, and providing customer support. The company offers a family-friendly flexibility, generous health benefits, and competitive salaries.

Deputy Associate Director for Economic Policy

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 11, 2024

This position is responsible for providing expert advice and technical assistance to a staff of economists in the analysis of fiscal, microeconomic, and macroeconomic effects of Federal spending, tax credit, and regulatory policies.

Account Executive, Supply Chain SaaS -Hunter!

Company: RELEX Solutions

Location: Washington DC

Posted Sep 11, 2024

The job posting is for an Account Executive at RELEX Solutions, a fast-growing software company that helps retail businesses become more competitive. The company is looking for a sales professional with experience in retail technology sales, particularly in the tier one and two retail market. The job requires building and maintaining a healthy pipeline of new business opportunities, delivering an engaging value-based sales methodology, and managing all aspects of the sales cycle.

Chief, Economic Affairs Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 11, 2024

The position is located in the Executive Office of the President's Office of Management and Budget's International Affairs Division. The incumbent is responsible for budget formulation, legislative analysis, and management of international economic and development programs.

Senior Contracts Specialist

Company: ManTech

Location: Washington DC

Posted Sep 11, 2024

ManTech is seeking a Senior Contracts Specialist to support a government customer in Washington DC. The position requires experience in contracts, acquisition, and project management, as well as strong communication and customer interface skills.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 11, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Director, Assessment and Remediation Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 11, 2024

This Senior Executive Service SES position is in the Office of Land and Emergency Management Office of Superfund Remediation and Technology Innovation Assessment and Remediation Division. The position is office-centered and requires physical presence at the duty station. EPA offers work-from-home and work schedule flexibilities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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