Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 11, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Cloud Support Engineer (West Coast)

Company: Pulumi

Location: Washington DC

Posted Sep 11, 2024

Pulumi is seeking a Cloud Support Engineer to join their growing customer operations team. The role involves providing technical support, troubleshooting, and collaborating with cross-functional teams. The company offers competitive compensation, benefits, and a remote-first work environment.

Fund Administration Staff

Company: CFGI

Location: Washington DC

Posted Sep 11, 2024

The job posting is for a Fund Administration staff member to support a private equity client. The role requires strong communication and organizational skills, attention to detail, and ability to work in a fast-paced team-oriented environment.

Manager, Growth (Global Development)

Company: Fraym

Location: Washington DC

Posted Sep 11, 2024

Fraym generates precise data about people, organizations use it to understand social and economic dynamics, and the company has developed methods for producing actionable data. The job posting is for a Manager Growth to expand relationships with a prominent client, requiring 10+ years of account management experience and expertise in international development.

Cybersecurity Analyst

Company: Spry Methods, Inc.

Location: Washington DC

Posted Sep 11, 2024

Spry is a company that values its employees, offering a positive and energetic work environment, competitive benefits, and opportunities for growth and development. The company is looking for a Cybersecurity Analyst to support the Department of Interiors DoI Information System Security Line of Business ISSLoB Cybersecurity Program services.

Product Development Manager

Company: Bass Pro Shops

Location: Washington DC

Posted Sep 11, 2024

The Product Development Manager will oversee projects, lead a team, and ensure product development meets quality standards, cost, and on-time targets. The role requires expertise in product development, material development, and strategic mindset.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Sep 11, 2024

Logistics Officers work on diverse teams providing logistics and supply chain solutions in support of the Agency's global mission.

Senior Power Platform Developer

Company: Andworx LLC

Location: Washington DC

Posted Sep 11, 2024

Andworx is hiring a Senior Power Platform Developer to join a high-performing team. The role requires experience in client interaction, solutioning, and developing Microsoft Power Platform applications. The team is looking for someone who is technical, innovative, and comfortable building customer-focused applications.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 11, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 11, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Assoc All Source Analyst

Company: BAE Systems

Location: Washington DC

Posted Sep 11, 2024

The job description is for an intelligence analyst position in the US Government counterterrorism program. The job involves analyzing and reporting on threats, and requires strong reading comprehension, problem-solving, and communication skills. The job offers flexible work schedule, three different work locations, and excellent growth potential.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 11, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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