Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Video Systems Engineer (Expert)

Company: BAE Systems

Location: Washington DC

Posted Sep 11, 2024

BAE Systems is a leading defense and aerospace company that offers a range of products and services, including engineering integration and sustainment support for critical military platforms and systems. The company promotes a strong collaborative culture and provides employees with the tools and training they need to succeed. It is looking for a Systems Engineer with a minimum of 11 years of experience to deliver enterprise video collaboration capabilities.

Senior Systems Engineer

Company: Barbaricum

Location: Washington DC

Posted Sep 11, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers. They are seeking a Senior Systems Engineer to contribute to the DoD Chief Digital and Artificial Intelligence Offices CDAO mission.

Team Manager

Company: Panera Bread

Location: Washington DC

Posted Sep 11, 2024

Panera Cafe is looking for a Team Manager to lead a fun and energized team. The role involves building a culture of warmth, belonging, and trust, ensuring extraordinary guest experiences, and helping the bakery-cafe grow and succeed.

Senior Account Executive

Company: Microstrategy

Location: Washington DC

Posted Sep 11, 2024

MicroStrategy is a company that transforms organizations into intelligent enterprises through data-driven innovation. They provide enterprise analytics and mobility software to empower people to make better decisions. The company is looking for a Senior Account Executive to prospect, identify, sell, and maintain sales relationships within their assigned territory.

Program Manager - 100% Remote (REF1671X)

Company: Citizant

Location: Washington DC

Posted Sep 11, 2024

Citizant is a leading provider of professional IT services to the US government, seeking a Program Manager with extensive experience leading large-scale IT projects.

Systems Engineer

Company: Barbaricum

Location: Washington DC

Posted Sep 11, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers. They are seeking a Systems Engineer to contribute to the DoD Chief Digital and Artificial Intelligence Offices CDAO mission.

2025 Modeling and Simulation Undergraduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 11, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package.

Senior Content Editor

Company: Clarivate Analytics

Location: Washington DC

Posted Sep 11, 2024

The job posting is for a Project Lead position in Alexandria, VA, responsible for driving business-critical projects, improving processes, and managing stakeholder relationships. The role requires 5 years of experience in project management, collaboration, and problem-solving, as well as strong attention to detail, critical thinking, and communication skills.

Account Director, Federal

Company: Hyperscience

Location: Washington DC

Posted Sep 11, 2024

Hyperscience is a market leader in hyperautomation and AI infrastructure software, providing enterprise solutions for data automation, process transformation, and customer experience. The company is seeking an Account Director to lead sales efforts and drive growth in the Federal government market.

Cyber Security Engineering Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 11, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a range of benefits to its employees.

System Administrator

Company: Harmonia Holdings Group

Location: Washington DC

Posted Sep 11, 2024

Harmonia Holdings Group LLC is a minority and female-owned federal government contractor that provides innovative solutions to its clients. The company offers a range of benefits to its employees, including competitive compensation, a family-focused culture, and a dynamic work environment.

Network Administrator

Company: Harmonia Holdings Group

Location: Washington DC

Posted Sep 11, 2024

Harmonia Holdings Group LLC is an award-winning minority and female-owned federal government contractor committed to providing innovative high-performing solutions to its government clients. The company is looking for a Network Administrator to join its team, offering competitive compensation, a family-focused culture, and a dynamic productive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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