Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

I.T. Project Manager - 100% Remote (REF1619T)

Company: Citizant

Location: Washington DC

Posted Sep 11, 2024

Citizant is a leading provider of professional IT services, seeking talented and committed professionals to drive IT modernization initiatives. The company offers excellent compensation and benefits, as well as opportunities for personal and professional development.

Administrative Assistant (Float)

Company: One Medical

Location: Washington DC

Posted Sep 11, 2024

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable. They offer seamless in-office and 24/7 virtual care services, onsite labs, and programs for preventive care, chronic care management, and mental health concerns. The company is committed to building a diverse, driven, and empathetic team and is looking for a Flex Administrative Assistant to join their team.

Sr. Product Manager II (5136)

Company: MetroStar

Location: Washington DC

Posted Sep 11, 2024

The job description is for a Sr Product Manager position at MetroStar, a company that values its and people has a legacy of building diverse teams. The role involves building relationships with government stakeholders, developing product strategies, and collaborating with cross-functional teams.

Sr. Data Architect - 100% Remote (REF1662E)

Company: Citizant

Location: Washington DC

Posted Sep 11, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is seeking a Sr Data Architect to work on enterprise data management and zero trust.

Director of Marketing, Pub Sec

Company: HUMAN

Location: Washington DC

Posted Sep 11, 2024

HUMAN is a company that focuses on protecting companies and their customers from digital attacks. They believe in putting people first and offer a range of benefits to their employees. The company is looking for a Director of Marketing Public Sector to drive the growth and success of their public sector vertical.

SF Technology - Software Engineering - Lead Associate

Company: Fannie Mae

Location: Washington DC

Posted Sep 11, 2024

Fannie Mae is a company that helps make a home a possibility for millions of homeowners and renters. The company is looking for a Software Engineering Lead Associate to join their team. The role will involve designing, producing, testing, and implementing software technology or processes, as well as leading processes for creating and maintaining IT architecture, large-scale data stores, and cloud-based systems.

Senior Data Scientist

Company: Visa Inc,

Location: Washington DC

Posted Sep 11, 2024

Visa is a world leader in payments and technology, seeking a Data Scientist to join their Global Data Science group. The role involves providing technical leadership, building creative solutions, and working with clients to understand their challenges.

Director, Total Rewards

Company: Upside

Location: Washington DC

Posted Sep 11, 2024

Upside is a company that helps brick-and-mortar businesses earn more cashback and provides a platform for users to earn rewards. They are hiring a Director of Total Rewards to oversee compensation and benefits programs. The company offers a range of benefits, including medical, dental, and vision coverage, equity, and unlimited PTO.

Junior Federal Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Sep 11, 2024

Radiant Digital is seeking a Federal Account Manager to develop and maintain relationships with federal clients, identify opportunities, and provide excellent customer service.

Senior Project Manager - Battery Energy Storage Projects (BESS)

Company: Fluence

Location: Washington DC

Posted Sep 11, 2024

Fluence Energy Inc is a global market leader in energy storage products and services, providing an ecosystem of offerings to drive the clean energy transition. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.

Senior Manager, Product Marketing

Company: Optoro

Location: Washington DC

Posted Sep 11, 2024

Optoro is a fast-growing SaaS company that aims to revolutionize the retail industry by making returns simple and efficient. The company is looking for a Senior Manager Product Marketing to develop and execute go-to-market strategies, drive product adoption, and generate revenue growth.

Enterprise Planning Lead - Strategic Initiatives

Company: Fannie Mae

Location: Washington DC

Posted Sep 11, 2024

Fannie Mae is a company that provides affordable housing and offers a range of job opportunities. The Enterprise Planning Lead role is a key position that requires expertise in project management, data analysis, and stakeholder engagement. The company is committed to diversity and inclusion and offers a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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