Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Area Sales Manager- Springfield

Company: Capital One

Location: Washington DC

Posted Sep 10, 2024

The job description is for a Digital Sales Consultant at Capital One Auto Finance. The ideal candidate will have an entrepreneurial spirit, be innovative, and have excellent relationship-building skills. The job involves building relationships with dealerships, providing consultative guidance, and driving product adoption.

User Experience Design Intern

Company: Appian Corporation

Location: Washington DC

Posted Sep 11, 2024

Appian is a software company that values innovation, collaboration, and personal growth. They offer a range of opportunities for employees to develop their skills and advance their careers. The company is committed to diversity and inclusion, and provides a supportive and inclusive work environment.

Lead DevSecOps Engineer

Company: NT Concepts

Location: Washington DC

Posted Sep 10, 2024

NT Concepts is seeking a Lead DevSecOps Engineer to lead the DevSecOps practice, with opportunities to research, build, and support DevSecOps processes and practices. The role requires experience with DevSecOps, CICD, and automation management, as well as strong communication skills.

Management Analyst

Company: BryceTech

Location: Washington DC

Posted Sep 10, 2024

BryceTech is a company that partners with technology and R&D clients to deliver mission and business success. They are seeking an experienced Management Analyst to join their team and support their Federal Government Customer. The job requires experience working with senior leadership and federal agencies, as well as strong organizational and communication skills.

Project Manager

Company: MassMutual

Location: Washington DC

Posted Sep 11, 2024

MassMutual is looking for a team member to contribute to the development of financial and resource planning, work with users and cross-functional teams, and drive initiatives to ensure alignment with the program roadmap. The role requires a strong organizational skill, attention to detail, and ability to influence peers and leaders.

Splunk Engineer (TS/SCI)

Company: GuidePoint Security

Location: Washington DC

Posted Sep 11, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services. They are looking for a Splunk Security Engineer to work onsite with their government customer in Reston, VA. The role requires experience with Splunk architecture implementation and troubleshooting, as well as proficiency in developing log ingestion and aggregation strategies.

Senior Manager, Engineering

Company: GEICO

Location: Washington DC

Posted Sep 10, 2024

The job description is for a Senior Manager position in Site Reliability Engineering. The ideal candidate has deep technical expertise and experience in leading a team. The job responsibilities include leading strategy and execution of a technical roadmap, building and mentoring a new team, and driving cultural change in technical excellence, quality, and efficiency.

Linux Systems Administrator

Company: Leidos

Location: Washington DC

Posted Sep 10, 2024

The job posting is seeking a Linux administrator to work in the Network Operation Center NOC within the CESO environment. The position requires experience with Linux, shell scripting, and AWS cloud environments. The company, Leidos, is committed to making the world safer, healthier, and more efficient through technology, engineering, and science.

HR Generalist

Company: Anaplan

Location: Washington DC

Posted Sep 11, 2024

Anaplan is a company that values innovation, customer success, and diversity. They offer a platform for business decision-making and have a winning culture. The company is committed to diversity, equity, and inclusion and has a strong focus on employee experience.

IT Support Specialist Systems Administrator

Company: MAXISIQ

Location: Washington DC

Posted Sep 10, 2024

MAXISIQ is a company that provides cyber RDTampE solutions and is seeking an IT Support Specialist Systems Administrator to join their team. The company is committed to delivering exceptional value to its clients and is an equal opportunity employer.

Principal Enterprise Architect

Company: Mattel

Location: Washington DC

Posted Sep 10, 2024

The job description is for a Principal Enterprise Architect at Mattel, a leading global toy and family entertainment company. The role involves designing and overseeing the implementation of end-to-end integrated solutions, participating in strategic planning, and collaborating with stakeholders to understand business needs.

JIRA Administrator

Company: Leidos

Location: Washington DC

Posted Sep 10, 2024

The job posting is seeking a JIRA Administrator to manage the Digital Modernization sector within Leidos. The candidate should have experience with JIRA administration, systems administration, and application management. The job requires strong analytical skills, ability to work in a dynamic agile environment, and excellent verbal and written communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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