Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Rare Blood Therapy Manager - Prairieland

Company: Novo Nordisk

Location: Washington DC

Posted Aug 27, 2024

The job posting is for a Rare Blood Therapy Manager at Novo Nordisk Inc. The role involves driving sales, developing business plans, and building relationships with healthcare professionals. The company is committed to an inclusive recruitment process and equality of opportunity for all job applicants.

Marketing & Sales Specialist

Company: ARTECHOUSE

Location: Washington DC

Posted Aug 27, 2024

ARTECHOUSE is seeking a Marketing and Sales Specialist to join their team. The ideal candidate will be a proactive and hands-on strategist with experience in revenue optimization and business development. The role involves developing and implementing innovative strategies to drive revenue growth, sales performance metrics, market expansion, and more.

Cyber Network Engineer, Principal (TS/SCI CI Poly) (Chantilly, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Aug 27, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services. The company is looking for a Principal Cyber Network Engineer to expand network architecture and work closely with cross-domain engineers.

RCDD Engineer

Company: GCyber

Location: Washington DC

Posted Aug 27, 2024

GCyber is hiring a RCDD Engineer to support the Joint Service Provider Enterprise Transport Management Next Gen program at the Pentagon. The role requires strong knowledge of Structured Cabling Systems, excellent communication skills, and attention to detail. The company is an Equal Opportunity Employer.

Senior Software Engineer with Java

Company: BAE Systems

Location: Washington DC

Posted Aug 27, 2024

The job description is for a software development position in an agile team, requiring experience with Java, UI development, and Agile methodologies. The company offers competitive pay, benefits, and a rewarding career.

Tier III Help Desk

Company: KeenLogic

Location: Washington DC

Posted Aug 27, 2024

KeenLogic is seeking an experienced Tier III Help Desk Analyst to join their team on Capitol Hill. The ideal candidate will have experience troubleshooting software and hardware issues, and will serve as a primary technical resource for IT Customer Solutions. The position requires one month onsite and will transition to Hybrid, with a full-time salary and benefits.

Senior Analyst, Franchise Feasibility & Investments

Company: Choice Hotels International

Location: Washington DC

Posted Aug 27, 2024

Choice Hotels is looking for a Senior Analyst to join their Strategic Finance and Franchise Feasibility team. The role involves analyzing financial data, developing franchise contract valuations, and assessing the feasibility of new hotel projects. The ideal candidate has a strong background in finance, economics, or a related field, and experience with financial analysis, modeling, and real estate feasibility.

Senior Manager, MarTech and Ads Engineering

Company: GEICO

Location: Washington DC

Posted Aug 27, 2024

GEICO is seeking an experienced Senior Manager to lead a team of engineers in building high-performance platforms and applications. The ideal candidate has deep technical expertise and experience in digital experimentation, cloud computing, and project management.

Lead Software Engineer - Finance (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Aug 27, 2024

Fannie Mae is looking for a Lead Software Engineer to join their team. The role involves designing, producing, testing, and implementing software technology and processes. The company offers a flexible and energizing work environment, and the opportunity to make a positive impact on the housing industry.

Sales Engineer - Federal

Company: Appian Corporation

Location: Washington DC

Posted Aug 27, 2024

Appian is a software company that automates business processes. The company values respect, work, impact, ambition, and constructive dissent. It is looking for a Federal Sales Engineer to join its team, who will drive and manage the technology evaluation stage of the sales process. The company offers training and development opportunities, growth opportunities, and a community that fosters inclusivity.

System Administrator (Linux and Windows)

Company: GAMA-1 Technologies

Location: Washington DC

Posted Aug 27, 2024

The job posting is seeking a system administrator with experience in managing an enterprise environment, including Linux, Unix, and Windows. The candidate will be responsible for performing system administration tasks, such as operating system and firmware updates, system patches, and backups. The job also requires excellent customer service skills and the ability to work in a team.

Director of Marketing & Sales

Company: Call Your Mother Deli

Location: Washington DC

Posted Aug 27, 2024

Call Your Mother is a neighborhood bagel shop and deli looking for a Director of Marketing and Sales to join their growing team. The ideal candidate will have experience leading marketing and sales teams, a creative and innovative mindset, and a proven track record of creative storytelling.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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