Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Technical Account Manager- West

Company: Vectra AI

Location: Washington DC

Posted Aug 28, 2024

Vectra is a leader in AI-driven threat detection and response, and is seeking a Technical Account Manager to foster strong relationships with enterprise customers and provide tailored guidance to maximize the value they derive from their cybersecurity solutions.

Senior SharePoint Administrator

Company: True Tandem

Location: Washington DC

Posted Aug 27, 2024

The job posting is for a Senior SharePoint Consultant position at TrueTandem, a company that provides information technology solutions. The role involves supporting and maintaining existing SharePoint servers, as well as migrating them to the cloud. The candidate must have experience with SharePoint development and administration, as well as cloud migration. The company is an equal opportunity employer and affords equal opportunity to all qualified applicants.

Senior Business Analyst (Contingent)

Company: Hive Group LLC

Location: Washington DC

Posted Aug 27, 2024

The job posting is for a Senior Business Analyst to provide analytical support for facilitation, training methodology development, and evaluation. The role requires strong writing skills, background in regulatory writing, and experience in program/project management. The job involves assisting the government with maintaining and updating program/project management methodologies, business processes, and documentation.

Product Manager (Contingent)

Company: Hive Group LLC

Location: Washington DC

Posted Aug 27, 2024

The job posting is for a Product Manager position at the Transportation Security Administration (TSA). The role involves leading an airline passenger prescreening program, providing expertise in complex vetting functionality, and managing business process analyses and reengineering. The job requires a strong background in product management, business analysis, and project management, with a minimum of 8 years of experience.

Technical Support Engineer

Company: ScienceLogic

Location: Washington DC

Posted Aug 28, 2024

ScienceLogic is looking for a Associate Technical Support Engineer to provide high quality technical support on their Restorepoint products. The role involves providing support for complex Linux based enterprise software applications, networking experience, and scripting/programming languages.

Pricing - Financial Engineering - Associate (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Aug 28, 2024

Fannie Mae is a company that helps make homes possible for millions of people. The job description is for a Pricing Financial Engineering Associate role, which involves creating cash flow models, pricing methodologies, and valuation techniques to support Fannie Mae's fixed income portfolios and new business initiatives.

Government Property Manager

Company: STR

Location: Washington DC

Posted Aug 27, 2024

STR is seeking a highly motivated candidate with Federal Government Property experience to join their outstanding and growing Contracts team. The role offers unparalleled opportunities to lead property control and logistics management activities for Government Customers and gain valuable experience.

Cloud DevOps Engineer

Company: Two Six Technologies

Location: Washington DC

Posted Aug 27, 2024

Two Six Technologies is looking for a Cloud DevOps Engineer to support GOVT partners and IC customers. The job requires experience with cloud infrastructure, containerized workloads, and DevOps tools. The company offers a dynamic and collaborative team environment and a range of benefits and perks.

PLS Account Executive

Company: Rubrik, Inc.

Location: Washington DC

Posted Aug 27, 2024

Rubrik is a company that helps organizations achieve business resilience against cyberattacks and operational disruptions. They offer a sales enablement program and a One Rubrik selling approach to help sales professionals exceed their goals. The company is committed to building a diverse and inclusive culture and is an equal opportunity employer.

Territory Manager, Olympia, WA

Company: Juul Labs

Location: Washington DC

Posted Aug 28, 2024

Juul Labs is a company that aims to eliminate combustible cigarettes by hiring talented individuals and providing a diverse work environment. The company offers a range of benefits, including equity and performance bonuses, and is committed to creating a diverse and inclusive work environment.

Senior Deployment Strategist

Company: Applied Intuition

Location: Washington DC

Posted Aug 28, 2024

The job posting is for a Deployment Strategist role at Applied Intuition Defense, a software and infrastructure supplier that accelerates the deployment of next-generation autonomous capabilities to the warfighter. The role involves leading the strategy for customizing and delivering products to national security customers, and requires experience in technical strategy or customer engagement in a defense robotics or software organization.

Account Development Representative

Company: Snappy

Location: Washington DC

Posted Aug 27, 2024

Snappy is looking for a sales-focused individual to join their team as an Account Development Representative. The role involves conducting outbound prospecting, researching and qualifying leads, and collaborating with the Sales team. The company offers a competitive compensation package, including a base salary range of $60,000 and a target bonus up to $15,000. Snappy is a fast-paced and dynamic environment that values learning, teamwork, and customer satisfaction.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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