Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Program Manager, Engineering & Sales

Company: OneSignal

Location: Washington DC

Posted Aug 27, 2024

OneSignal is a leading omnichannel customer engagement solution that enables businesses to keep their users engaged through personalized customer journeys. The company is seeking a highly organized and proactive Program Manager to support its VP of Engineering and VP of Sales.

Navy ERP User Management Consultant #24235

Company: Aeyon

Location: Washington DC

Posted Aug 26, 2024

The job description outlines a role supporting the Bureau of Navy Personnel (BUPERS) User Management/Customer Liaison Team with Navy Enterprise Resource Planning (ERP) post migration sustainment. The candidate will be responsible for tasks such as customer liaison, user management, role mapping, qual management, cross command access, separation of duties, key supporting documents, stakeholder engagement, change management, communications, training, and training material management. The ideal candidate should have 3+ years of experience in data cleansing, legacy system modernization, and enterprise application implementation support, along with 1+ years of Navy ERP experience. A four-year degree from an accredited institution is mandatory, with a preference for experience from at least one full-lifecycle SAP implementation. A Secret Clearance is required.

Enterprise Customer Success Manager, Federal

Company: Invicti Security

Location: Washington DC

Posted Aug 27, 2024

Invicti, a leading application security company, is seeking a Federal Enterprise Customer Success Manager with 2-3 years of SaaS Customer Success or Account Management experience. The role involves leading post-sales activities, building relationships, and ensuring customer satisfaction. Invicti offers comprehensive health insurance, parental leave, a 401(k) plan, and a flexible work schedule. The company values adult/life balance, diversity, and employee growth.

Sr. Data Scientist - Federal

Company: DataRobot

Location: Washington DC

Posted Aug 26, 2024

DataRobot is seeking a Data Scientist with 4+ years of experience in a data science role and 2+ years in a customer-facing role. The ideal candidate will have experience in the Public Sector, a Bachelor's degree in a quantitative subject, and hands-on experience building and implementing machine learning models for Federal/DoD/IC customers. The role involves representing DataRobot in the pre-sales process, leading product demonstrations, and collaborating with customers to solve complex data science problems. The candidate will also help develop and lead the implementation of a Joint Success Plan (JSP) and present at conferences. DataRobot values diversity and encourages all candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other marginalized groups to apply.

Program Manager - 100% Remote ( REF1671X)

Company: Citizant

Location: Washington DC

Posted Aug 27, 2024

Citizant is a leading provider of professional IT services to the US government, seeking a Program Manager with extensive experience leading large-scale IT projects. The company values collaboration, ethics, and a commitment to excellence.

Senior Data Engineer

Company: Appian Corporation

Location: Washington DC

Posted Aug 27, 2024

Appian is a software company that values respect, work, impact, ambition, and constructive dissent. The company is looking for a Senior Data Engineer to join its high-performing team, with a focus on building foundational datasets and pipelines. The role requires strong communication skills, domain knowledge, and experience with cloud-based data technologies.

Cross Domain Engineer (TS/SCI CI Poly) (Chantilly, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Aug 27, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services. The company is looking for a Principal Cyber Security Engineer to design, implement, and maintain complex systems and infrastructure.

Proposal Manager/Writer -- Remote Opportunity

Company: Teracore

Location: Washington DC

Posted Aug 26, 2024

Teracore, a Service Disabled Veteran Owned Small Business, is seeking a Proposal Manager/Writer with extensive experience in technical writing and editing. The role involves collaborating with SMEs, program managers, and other resources to develop proposals and documentation. The ideal candidate should have a proven track record in a technical field, excellent written communication skills, and the ability to handle multiple projects simultaneously. Teracore offers competitive benefits and a supportive work environment that values diversity and excellence.

Systems Engineer - Principal II - ESE06

Company: Solutions³ LLC

Location: Washington DC

Posted Aug 27, 2024

Solutions3 is seeking a Senior Systems Engineer to assess, design, and develop automated cloud-based requirements and architectures for a large mission critical development and sustainment program.

Principal, Analytics

Company: FINRA

Location: Washington DC

Posted Aug 27, 2024

The Principal within the Analytics Team is responsible for overseeing the development and maintenance of advanced financial models that support budgeting, forecasting, and strategic planning within the finance department. The role involves leading and mentoring junior analysts, ensuring the accuracy and efficiency of data analysis, and collaborating with other departments to align financial strategies with organizational goals.

Customer Success Manager, U.S. Defense and Intelligence

Company: Planet

Location: Washington DC

Posted Aug 27, 2024

Planet is a space company that designs, builds, and operates the largest constellation of imaging satellites in history. They provide data to customers across the globe to develop new technologies, drive revenue, and solve the world's toughest obstacles. The company is looking for a Customer Success Manager to work with the Defense and Intelligence sectors.

Solution Engineer - Nonprofits & Global Organizations

Company: Esri

Location: Washington DC

Posted Aug 26, 2024

Esri is seeking a GIS expert with 3+ years of experience in Esri technology and 1+ years in nonprofit or global development communities. The role involves building relationships, presenting and demonstrating the ArcGIS System, solving complex business challenges, and telling Esri's story. The company offers competitive total rewards, including health benefits, 401(k) programs, and opportunities for personal and professional growth. Esri values diversity and is committed to creating positive global change.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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