Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Customer Service Associate - Entry Level

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Aug 21, 2024

The job description is for a Customer Service Associate position that requires excellent communication skills, a positive attitude, and a results-focused approach. The role involves providing fast and friendly service to customers, working with a lead-based system, and following company values and guidelines.

Off-Page SEO/Local Search Expert

Company: BluShark Digital

Location: Washington DC

Posted Aug 21, 2024

BluShark Digital is seeking a skilled OffPage SEO Local Search Expert to manage and enhance their online presence. The ideal candidate will have extensive experience in optimizing Google Business Profiles, creating holistic SEO strategies, and driving local search performance. The company prides itself on being an agency that puts its clients first and is committed to a work environment that promotes equal employment opportunities and prohibits discrimination.

Senior Enterprise Client Success Specialist

Company: The Washington Post

Location: Washington DC

Posted Aug 21, 2024

The Enterprise Client Success Specialist role at The Washington Post involves leading client relationships, sales efforts, and onboarding processes. The job requires strong analytical and problem-solving skills, excellent communication skills, and a customer-focused approach.

Client Support Representative - Entry Level

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Aug 21, 2024

Aurora Ripple Enterprises is seeking a collaborative and solution-oriented individual to join their client marketing and sales support team. The Client Support Representative role is a full-time position that requires excellent communication skills, product knowledge, and the ability to work independently and as part of a team.

Software Engineer, Architect

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Aug 21, 2024

The company is looking for a software engineer to lead a team of developers and DevOps engineers to design and automate deployment and maintenance processes for a robust platform. The ideal candidate should have a deep understanding of deployment automation, maintenance strategies, and the ability to create scalable and efficient systems.

IT Program Lead

Company: CACI International Inc

Location: Washington DC

Posted Aug 21, 2024

CACI is looking for an IT Program Lead to plan, direct, and coordinate IT requirements and software development projects. The role involves working with customers to enhance the end-user experience, facilitating customer and stakeholder sessions, and planning and coordinating new and existing business cases.

Entry Level Sports-Minded Marketing Lead

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Aug 21, 2024

The Entry Level Marketing Lead position at Aurora Ripple involves promoting products and services to consumers, establishing genuine relationships, and providing exceptional customer service. The role requires a bachelor's degree in a related field, great communication skills, and a positive business attitude.

General Manager: Grown Brilliance (Fine Jewelry)

Company: Leap Services Inc.

Location: Washington DC

Posted Aug 21, 2024

Leap is looking for a General Manager for their Grown Brilliance boutique in Georgetown. The ideal candidate will have experience in fine jewelry, direct management, and clienteling. The company offers a competitive salary, benefits, and perks. The job requires building a clienteling culture, managing a team, and driving sales goals.

Sr. Microsoft Sentinel / XDR Engineer (West US)

Company: BlueVoyant

Location: Washington DC

Posted Aug 21, 2024

BlueVoyant is seeking a Senior Security Engineer to join their team. The role involves utilizing advanced knowledge of Microsoft Cloud security technologies and SIEM platforms to enable MDR solutions within customer environments.

Entry-Level Marketing Representative

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Aug 21, 2024

The company is hiring an entry-level Marketing Representative to work in the Greater DC area. The job involves communicating with customers, educating them on promotions and sales, and closing deals. The company offers full paid training, competitive pay, and opportunities for growth and advancement.

Cleared Junior Software Engineer, Computer Vision, Federal

Company: CCRi

Location: Washington DC

Posted Aug 21, 2024

GACCRi is looking for a Software Engineer to develop scalable high-performant cloudbased computer vision systems focused on the automated detection of objects in satellite imagery. The job requires strong experience with cloudbased technologies, software development lifecycle, and proficiency in programming languages such as Java, Python, Scala, Go, and Rust.

Private Wealth Associate

Company: AllianceBernstein

Location: Washington DC

Posted Aug 21, 2024

Bernstein Private Wealth Management is a premier investment management firm seeking high-caliber talent to partner with financial advisors and provide exceptional client service. The company offers a comprehensive development program and opportunities for career advancement.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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