Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Product Manager III (5387)

Company: MetroStar

Location: Washington DC

Posted Aug 21, 2024

The job posting is for a Sr Product Manager III position at MetroStar, responsible for leading product management for cloud platform and DevSecOps product offerings. The company emphasizes its focus on people, diversity, and inclusion, and offers a generous benefits package and professional growth opportunities.

Mission Success Lead

Company: Vannevar Labs

Location: Washington DC

Posted Aug 20, 2024

Vannevar Labs is a defense software company that builds next-generation technology for public servants. They are looking for a Mission Success Lead to execute deployments and deliver technology outcomes to defense and national security partners.

Account Executive - Public Sector

Company: Blackbird.AI

Location: Washington DC

Posted Aug 21, 2024

BlackbirdAI is seeking a dynamic sales professional to drive and support their growth across government and commercial markets. The role involves developing a deep understanding of their product offering, planning and implementing a full-cycle sales strategy, and providing public sector knowledge to improve solution selling and growth.

Unified Communications Engineer

Company: General Dynamics Information Technology

Location: Washington DC

Posted Aug 21, 2024

The job description is for a Unified Communications Engineer at GDIT. The job involves designing and defining system architecture, coordinating system development, and performing complex systems design and integration. The company offers a range of benefits, including a 401K plan, comprehensive health and wellness packages, and professional growth opportunities.

Sales Executive

Company: 3E

Location: Washington DC

Posted Aug 21, 2024

3E is a mission-driven company that provides data analytics and software solutions for workplace and chemical safety, product stewardship, and sustainability. They are seeking a proactive sales executive to enhance their dynamic sales team and drive revenue growth.

AWS Connect Developer

Company: rockITdata

Location: Washington DC

Posted Aug 20, 2024

rockITdata is a veteran minority and woman-owned small business that provides full-service consulting and IT services. They help companies build efficiencies, decrease costs, and drive better outcomes by leveraging industry-leading cloud-based artificial intelligence and machine learning technologies.

BD Solution Architect

Company: OneGlobe LLC

Location: Washington DC

Posted Aug 21, 2024

OneGlobe LLC is seeking a talented BD Solutions Architect to work in their Reston, VA location. The ideal candidate will have a BS degree in computer science or related discipline with at least 8 years of experience, and will be responsible for providing technical subject matter expertise, developing customer and market penetration strategies, and leading proposal solutioning efforts.

Database Administrator

Company: SAIC

Location: Washington DC

Posted Aug 20, 2024

The job posting is for a DevOps team member who will support database administration, troubleshooting, and development. The ideal candidate has experience with PostgreSQL, Oracle, and Microsoft SQL Server, as well as cloud platforms like AWS, Azure, and GCP. The salary range is $80,000 to $120,000.

Senior Code Module (.NET) Engineer (m/f/x): discovering the inner workings of .NET!

Company: Dynatrace

Location: Washington DC

Posted Aug 20, 2024

The job description is for a Senior Software Engineer position at Dynatrace, a company that aims to make software work perfectly. The role involves developing performance and availability monitoring solutions, working with C and C++, and collaborating with international development teams.

Business Technology Product Owner

Company: Appian Corporation

Location: Washington DC

Posted Aug 21, 2024

Appian is a software company that values respect, work, and impact. They are passionate about technology and strive for excellence. The company offers a range of benefits, including training, growth opportunities, and a community that fosters inclusivity.

Senior C++ / Go Software Engineer (m/f/x) for our Go Agent team

Company: Dynatrace

Location: Washington DC

Posted Aug 20, 2024

The job description is for a software development role at Dynatrace, a company that aims to make software work perfectly. The role involves developing performance and availability monitoring solutions for Go applications, working primarily with C++. The company offers a range of benefits, including attractive compensation packages, stock purchase options, and a globally unique career development program.

Strategic Digital Native Account Executive - Hunter

Company: Databricks

Location: Washington DC

Posted Aug 21, 2024

Databricks is hiring a Strategic Digital Native Account Executive to sell their data and AI products to high-growth venture-backed companies. The role requires 5+ years of experience in Open Source Technologies, Value Selling Methodologies, and sales experience in big data Cloud or SaaS sales. The company offers a competitive pay range, benefits, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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