Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Graphic Designer/Web Developer

Company: SAIC

Location: Washington DC

Posted Aug 20, 2024

SAIC is seeking a Systems Engineer to manage SharePoint infrastructure, with responsibilities including executing tasks, troubleshooting issues, and providing user support. The ideal candidate will have experience in SharePoint administration, training, and e-learning solutions.

Network Systems Engineer (Active Clearance), Intelligence Systems

Company: Anduril

Location: Washington DC

Posted Aug 20, 2024

Anduril Industries is a defense technology company that aims to transform US and allied military capabilities with advanced technology. The company is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The role of Network Engineer at Anduril AIS presents an exciting opportunity to operate in a unique and challenging environment, designing creative solutions to complex problems in support of critical mission operations.

Development Lead

Company: i360technologies, Inc.

Location: Washington DC

Posted Aug 20, 2024

i360technologies is a growing GOVCON professional services company that offers competitive pay, robust benefits, and professional development opportunities. The company is looking for motivated individuals to join their team and help them succeed.

Enterprise Account Executive, Federal System Integrators

Company: Databricks

Location: Washington DC

Posted Aug 20, 2024

Databricks is seeking an Enterprise Account Executive to drive sales of their data and AI platform within the Public Sector segment. The role requires experience in sales, particularly in the Federal System Integrators (FSI) space, and a strong understanding of cloud technologies. The company offers a comprehensive benefits package, including health coverage, 401k plan, equity awards, and flexible time off.

State Sales Executive

Company: InterSystems

Location: Washington DC

Posted Aug 20, 2024

InterSystems is a technology company that provides innovative data solutions for organizations in the healthcare, finance, and logistics sectors. The company is committed to excellence and has a strong track record of success.

Assurance Advisor-CCaSS-Sustainable Advisory-ESG-Manager-Multiple Positions-1515472

Company: EY

Location: Washington DC

Posted Aug 20, 2024

The job posting is for an Assurance Advisor Climate Change and Sustainability Services position at Ernst & Young. The job involves helping clients understand their sustainability issues, improve performance, and report on their progress. The job requires a bachelor's degree in a relevant field and 5 years of experience. The company offers a comprehensive compensation and benefits package, including medical and dental coverage, pension and 401k plans, and paid time off options.

Federal Data Analyst

Company: BryceTech

Location: Washington DC

Posted Aug 20, 2024

BryceTech is a company that partners with technology and R&D clients to deliver mission and business success. They are looking for a Federal Data Analyst to join their team and are offering a competitive salary and comprehensive benefits package.

Oracle DBA

Company: i360technologies, Inc.

Location: Washington DC

Posted Aug 20, 2024

i360technologies is a growing GOVCON professional services company that offers competitive pay, robust benefits, and professional development opportunities. The company is looking for motivated individuals to join their team and help them succeed.

Cloud Solutions Architect - SME

Company: M&S Consulting

Location: Washington DC

Posted Aug 20, 2024

MampS Consulting is a company that provides strategic process and technology solutions to enterprise organizations. They have a commitment to delivery in complex environments and long-term customer success. The company is looking to hire individuals to support upcoming opportunities within a Government Agency.

Configuration Analyst

Company: BAE Systems

Location: Washington DC

Posted Aug 20, 2024

The job description is seeking a highly qualified former Missile Technician to work in support of a major Department of Defense contract. The selected candidate will conduct system-level analyses, provide technical reports, and coordinate with government personnel and industry partners. The company offers a competitive salary range, employee benefits, and a commitment to diversity, equity, and inclusion.

Federal Account Manager

Company: InterSystems

Location: Washington DC

Posted Aug 20, 2024

The job posting is for a Sales Executive in the Federal business, responsible for managing accounts and generating new software pipeline. The ideal candidate has experience selling software into governmental accounts and partnering with Systems Integrators.

Jewelry Sales Consultant

Company: Brilliant Earth

Location: Washington DC

Posted Aug 20, 2024

Brilliant Earth is hiring a Jewelry Consultant to work in their Fairfax, VA showroom. The ideal candidate will have a passion for customer service, a drive to exceed sales targets, and excellent communication skills. The company offers competitive compensation, a robust benefits package, and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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