Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Quality and Safety Manager

Company: Sol Systems

Location: Washington DC

Posted Aug 20, 2024

Sol Systems is seeking a Quality and Safety Manager to join their team. The ideal candidate will have experience working in the energy industry and a solid understanding of contractors' quality installs and project safety. The role involves developing and implementing owner quality and safety standards, supporting the development of quality and safety standards for energy storage projects, and providing guidance and support to the project team.

Product Manager

Company: NIH-NCBI

Location: Washington DC

Posted Aug 20, 2024

Black Canyon Consulting is seeking a Product Manager to support the modernization of a large data repository. The ideal candidate will guide product success, define vision, and prioritize government customer requirements.

Receiving Outfitter

Company: Bass Pro Shops

Location: Washington DC

Posted Aug 20, 2024

The Receiving Clerk job at Bass Pro Shops involves supporting customer service, unloading trucks, stocking merchandise, and maintaining a clean and safe work area. The job requires strong communication and teamwork skills, and offers benefits such as discounts, paid holidays, and a 401k retirement plan.

Tac Endpoint Management - Depot

Company: Bass Pro Shops

Location: Washington DC

Posted Aug 20, 2024

The job posting is for a technical support role at Bass Pro Shops, requiring intermediate to advanced level technical support, scripting, and coaching. The job offers a range of benefits and is an equal opportunity employer.

Managing Director, Americas

Company: Wachsman

Location: Washington DC

Posted Aug 20, 2024

Wachsman is a leading global strategy and communications firm seeking a Managing Director for the Americas. The role involves leading the strategic direction of client accounts, driving growth, and maintaining business relationships. The ideal candidate has 15+ years of experience in PR agency management, media relations, and business development.

Senior Code Module (Java) Engineer (m/f/x): Discover the inner workings of Java!

Company: Dynatrace

Location: Washington DC

Posted Aug 20, 2024

The job description is for a Senior Software Engineer position at Dynatrace, a company that aims to make software work perfectly. The role involves developing performance and availability monitoring solutions in Java, working with a team to implement new features, and collaborating with international teams. The company offers attractive compensation packages, stock purchase options, and a unique career development program.

Sr. Federal Account Manager - US Census Bureau

Company: Esri

Location: Washington DC

Posted Aug 20, 2024

Esri is looking for a sales professional to join their National Government Sciences account team. The ideal candidate will have experience in enterprise sales, government, and GIS technology. The role involves building relationships, developing location strategies, and delivering results.

Customer Service Specialist

Company: Resonate

Location: Washington DC

Posted Aug 20, 2024

Resonate is a company that is disrupting the marketing and advertising landscape with cutting-edge technology. They are hiring a Customer Service Specialist to provide support to customers and internal teams. The role requires a self-motivated and collaborative individual who thrives in a remote work environment.

IT Organization Design Strategist (Remote)

Company: Steel Point Solutions

Location: Washington DC

Posted Aug 20, 2024

Steel Point Solutions is seeking a highly skilled IT Organization Design Strategist to lead the development and implementation of organizational structures and strategies that align with business objectives. The ideal candidate will have a deep understanding of IT operations, organizational behavior, and strategic planning.

Sales Consultant - Audi

Company: Holman

Location: Washington DC

Posted Aug 20, 2024

Holman is a family-owned global automotive services organization that values its employees and customers. They offer competitive pay, benefits, and opportunities for growth and development.

Program Metrics Management Support

Company: ABSC (Absolute Business Solutions Corp.)

Location: Washington DC

Posted Aug 20, 2024

ABSC is seeking a Program Metrics Management Support with a TSSCI clearance to support the NGA mission in Washington DC. The role involves working with government leads and PMCORs to develop and align metrics for fiscal traceability and accountability. The company offers a range of benefits, including PTO, retirement planning, and tuition assistance.

Senior Full Stack Engineer

Company: Protagonist

Location: Washington DC

Posted Aug 20, 2024

Protagonist is a company that offers innovative solutions in communication and data analysis. They are looking for talented individuals to join their team and work on projects that make a real difference.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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