Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Data Engineer - TS/SCI w/Polygraph

Company: General Dynamics Information Technology

Location: Washington DC

Posted Aug 20, 2024

The job description is for a Data Engineer position at GDIT, a global technology and professional services company. The job requires an active TSSCI with Poly clearance, a Bachelor's or Master's degree in Engineering or a related field, and 8+ years of job-related experience. The job involves manipulating data and data flows, providing support in the areas of data extraction, transformation, and load, and troubleshooting complex problems.

IT Support Specialist (Contractor)

Company: Level Access

Location: Washington DC

Posted Aug 19, 2024

Level Access is seeking an IT Support Specialist for a short-term contract role at their Arlington, VA office. The job involves providing technical support, troubleshooting, and resolving challenges. The company is committed to workforce diversity and is an equal opportunity employer.

Regional Sales Manager- D.C. (Strategic)

Company: Cribl

Location: Washington DC

Posted Aug 19, 2024

Cribl is a serious company that doesn't take itself too seriously, looking for collaborative and motivated team members. They are seeking a Strategic Sales Representative who is ambitious, adaptable, and enthusiastic.

SPD Technl

Company: MedStar Health

Location: Washington DC

Posted Aug 19, 2024

MedStar Health is looking for an SPD Technologist to join their team at MedStar Georgetown University Hospital. The job involves decontamination, cleaning, processing, and sterilization of supplies and equipment. The position requires a high school diploma, certification, and 12 years of experience as a sterile processing technician.

Senior Specialist - Quotations

Company: WESCO International

Location: Washington DC

Posted Aug 19, 2024

The job description is for a Senior Specialist Quotations position at Wesco International Inc. The role involves developing proposals, bids, and quotations, and collaborating with various teams to ensure content is complete and accurate. The job requires a high school degree or equivalent, 5+ years of related experience, and strong communication and organization skills.

Overseas Field Engineer (Network Engineering)

Company: Fusion Technology LLC

Location: Washington DC

Posted Aug 19, 2024

The job posting is for a Sr Principal Field Engineer Network Engineering position that requires experience in network engineering, Linux, and cybersecurity. The job involves troubleshooting and maintaining complex communication systems, and requires a high level of technical expertise. The job also requires travel and working with a small multidisciplinary team.

Targeting Analyst II

Company: Core One

Location: Washington DC

Posted Aug 19, 2024

Core One is seeking a Targeting Analyst II to support their IC program. The company values people first and offers a competitive total compensation package. They are committed to recruiting and retaining top talent and are a team-oriented, dynamic, and growing company.

Database Developer

Company: NT Concepts

Location: Washington DC

Posted Aug 20, 2024

NT Concepts is seeking a Database Developer to join their team. The company is dedicated to solving critical challenges in National Security and offers a collaborative environment with opportunities for professional growth.

Engineer II, Monitoring & Response

Company: AARP

Location: Washington DC

Posted Aug 19, 2024

AARP is a nonprofit organization that empowers people 50 and older to choose how they live as they age. It provides various services, including technology and information security, and is looking for an Engineer II Monitoring amp Response to join its team.

Senior Cloud Solutions Architect

Company: Oracle

Location: Washington DC

Posted Aug 19, 2024

The job description is for a Senior Cloud Solution Architect position at Oracle GDI, Government Defense, and Intelligence. The role involves formulating and leading presales technical and functional support activities, working with customers, and staying current on emerging technologies. The job requires experience in cloud concepts, system integration, and cloud migrations, as well as strong communication and interpersonal skills.

Tier II Help Desk Analyst

Company: KeenLogic

Location: Washington DC

Posted Aug 19, 2024

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with experience in MacOS and iOS support, asset management, and Windows/Mac imaging. The successful candidate will be responsible for deskside support, troubleshooting, and customer service.

Account Manager (Remote)

Company: M3USA

Location: Washington DC

Posted Aug 19, 2024

M3 USA is a company that provides digital solutions in healthcare, life sciences, and pharmaceuticals. They are hiring an Account Manager to work with clients and provide market research services. The job requires strong relationship building, customer service, and communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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