Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior SharePoint Online and Power Platform Engineer

Company: Bamboo Solutions

Location: Washington DC

Posted Aug 19, 2024

The job posting is seeking a Senior SharePoint Online and Power Platform Engineer to join the team. The role involves leading SharePoint migration projects, designing and developing SharePoint Online solutions, and collaborating with stakeholders. The company offers competitive salary, profit sharing, and benefits.

Senior Identity Access Manager Engineer

Company: Fannie Mae

Location: Washington DC

Posted Aug 19, 2024

Fannie Mae is a company that helps make a home a possibility for millions of homeowners and renters. They offer a flexible and energizing work environment and opportunities to use technology to tackle housing challenges.

Program Manager

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Aug 18, 2024

CCG is seeking a Program Manager to lead multifunctional teams in developing solutions for challenging problems in the cyber operations mission domain. The position requires strong project management skills, technical expertise, and excellent communication skills.

Senior Data Engineer - Remote

Company: Prestige Development Group

Location: Washington DC

Posted Aug 19, 2024

The company is seeking Senior Data Engineers with experience in integrating data with emerging technologies. The role involves collaborating with Agile teams to design and implement full-stack technical solutions, and requires a strong background in programming languages and cloud platforms.

Communications Marketing Manager

Company: American Coatings Association & PaintCare

Location: Washington DC

Posted Aug 19, 2024

ACA is seeking a Communications Marketing Manager to join its Communications team. The role requires a creative strategic thinker with experience in executing effective social media and email marketing strategies.

Growth Development Representative

Company: Databricks

Location: Washington DC

Posted Aug 19, 2024

The job posting is for a Growth Development Representative role at Databricks, responsible for driving growth in new customer cohorts. The ideal candidate has a history of performance in prospecting roles and has started their journey in AE roles in the cloud and/or SaaS space.

Senior Network Engineer / NetDevOps

Company: Kunai

Location: Washington DC

Posted Aug 18, 2024

Kunai is a fast-growing digital consultancy focused on banking, payments, and fintech, with a global network and a mission to exceed client expectations.

User Terminal Program Manager - Third-Party Programs

Company: Telesat

Location: Washington DC

Posted Aug 18, 2024

Telesat is a leading global satellite operator providing reliable and secure satellite-delivered communications solutions. The company is headquartered in Ottawa, Canada, and has offices and facilities around the world. Telesat believes in the power of collaboration and the value of in-person interactions, and its employees generally work from the office three days a week. The company is looking for a User Terminal Program Manager to join its existing UT development team, responsible for working with outside technology vendors to provide user terminal solutions for Telesat.

Workday Integration Developer/Architect

Company: MassMutual

Location: Washington DC

Posted Aug 19, 2024

MassMutual is seeking a highly skilled Workday Integration DeveloperArchitect to join their HRIS Team. The ideal candidate will have experience with Workday integration development, EDI, and other integration technologies. The role involves designing, configuring, and implementing Workday solutions, troubleshooting complex issues, and ensuring the efficient operation of the Workday HCM system.

Multimedia Designer

Company: MassMutual

Location: Washington DC

Posted Aug 19, 2024

The job posting is for a Multimedia Designer position in the Digital Communications team at MassMutual. The role involves creating visual elements for internal communications, working with communications consultants, and partnering with colleagues to bring articles and presentations to life. The team is described as small, technical, and creative, and values customerservice orientation and expertise. The posting highlights the company's strong ethical business, industry-leading pay and benefits, and opportunities for learning and growth.

Senior Information System Security Officer

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Aug 18, 2024

The job posting is for a Senior ISSO position at CCG, requiring experience in cybersecurity, CICD, and cloud environments. The role involves creating and maintaining automated cybersecurity mechanisms, maintaining cybersecurity best practices, and supporting the implementation of technologies into CICD processes.

Dimensional Engineer

Company: IAC Group

Location: Washington DC

Posted Aug 19, 2024

The job posting is for a Dimensional Engineer position that requires a strong work ethic, analytical skills, and ability to work collaboratively. The role involves designing, developing, and engineering products, as well as ensuring customer expectations are met. The ideal candidate should have a BS in a technical field and 5+ years of experience.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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