Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Data Architect / Project Manager

Company: General Dynamics Information Technology

Location: Washington DC

Posted Aug 18, 2024

The job description is for a Data Architect/Project Manager position at GDIT, a global technology and professional services company. The job requires a collaborative and self-motivated individual with experience in data management, visualization, and project management. The company offers a competitive salary range, benefits package, and opportunities for growth and development.

C# Developer (Top Secret Cleared)

Company: ECS

Location: Washington DC

Posted Aug 18, 2024

ECS is seeking a C Developer to support a mission critical program for the Department of Justice. The job involves designing and developing applications, collaborating with customers, and providing innovative solutions.

Technical Project Manager

Company: World Wide Technology

Location: Washington DC

Posted Aug 18, 2024

World Wide Technology (WWT) is a company that values creativity, innovation, and collaboration. They offer a range of benefits and competitive compensation to their employees. The company is committed to diversity, equity, and inclusion, and has a strong culture of employee wellbeing.

Cloud Solution Architect

Company: Spatial Front, Inc

Location: Washington DC

Posted Aug 18, 2024

The job posting is for a Cloud AWS Solution Architect role at Spatial Front Inc, a fast-growing company providing IT solutions. The role requires a bachelor's degree, 8-10 years of experience, and expertise in cloud security, AWS services, and Agile workflow. The job involves strategic planning, design, and deployment of cloud applications and infrastructure, as well as cost management, security, and compliance.

Systems Engineer Requirements Management

Company: SAIC

Location: Washington DC

Posted Aug 18, 2024

SAIC is looking for a Systems Engineer Requirements Management candidate to join an exciting program in Springfield VA. The position involves managing a portfolio of advanced capabilities in the maritime domain, performing bidirectional traceability of user capability needs, and maintaining currency of formal requirements management policies.

Senior Technical Program Manager

Company: BetterUp

Location: Washington DC

Posted Aug 18, 2024

The company BetterUp is looking for a passionate and driven individual to join their Technical Program Management team in their Research and Development organization. The ideal candidate has a track record of successfully owning high business-impact projects from inception to execution and rollout. The role offers a great opportunity for the candidate to support an innovative organization, shape the growing technical program management function, and utilize their talent for efficient program execution.

MBSE Systems Engineer

Company: SAIC

Location: Washington DC

Posted Aug 18, 2024

SAIC is looking for a well-qualified MBSE Systems Engineer to join an exciting program in Springfield VA. The successful candidate will support efforts to enhance systems engineering practices across the customer's enterprise through implementation and employment of MBSE digital engineering.

Network Engineer

Company: Leidos

Location: Washington DC

Posted Aug 18, 2024

The job posting is seeking a Network Engineer to support the Federal Trade Commission's Information Management Services and Support program in Washington DC. The candidate will be responsible for managing the customer's network environment, performing moves, adds, and changes, and ensuring security and compliance with FTC security requirements.

Junior Disaster Analyst

Company: Highlight

Location: Washington DC

Posted Aug 18, 2024

Highlight is seeking a Junior Analyst to provide data analytic and reporting support for a federal customer. The company provides Development and Modernization Secure IT and Mission Solution services to federal government customers and has an employee-first mindset.

Senior DevOps Engineer (Top Secret Cleared)

Company: ECS

Location: Washington DC

Posted Aug 18, 2024

ECS is seeking a Senior DevOps Engineer to support a mission critical program for the Department of Justice. The job involves designing, developing, and maintaining a DevOps environment, implementing and automating infrastructure and application development procedures, and collaborating with customers to understand their needs.

Commercial Finance Manager - Sales Phase - Americas, East

Company: Fluence

Location: Washington DC

Posted Aug 18, 2024

Fluence Energy Inc is a global market leader in energy storage products and services, providing an ecosystem of offerings to drive the clean energy transition. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.

Workday Financial Systems Administrator

Company: Forbright Bank

Location: Washington DC

Posted Aug 18, 2024

Forbright Bank is a mission-driven institution that is committed to accelerating the transition to a sustainable economy. The company is looking for a Workday Financial Systems Administrator to join their team, who will be responsible for implementing and maintaining the Workday Finance Application.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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