Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

IT Automation Sales Representative

Company: IBM

Location: US Washington

Posted Aug 13, 2024

The job description is for a Technology Sales Specialist role within IBM Power, where the candidate will provide clients with a secure, reliable, and scalable solution that integrates with hybrid cloud and AI. The role involves executing sales plays, owning account relationships, and meeting revenue targets.

Technical Proposal Writer

Company: Dynamo Technologies

Location: Washington DC

Posted Aug 14, 2024

Dynamo Technologies is seeking a Technical Proposal Writer to support business development and marketing processes. The candidate will provide technical writing support for IT services proposals and develop marketing proposal content. The job requires experience in Federal proposal writing, MS Office products, and strong communication and interviewing skills.

Network Administrator

Company: GCyber

Location: Washington DC

Posted Aug 13, 2024

GCyber is hiring a Network Administrator to perform various network administration tasks, including monitoring, configuration, and maintenance. The position requires a strong background in network administration, with a focus on Aruba networking systems.

Channel Sales Executive – B2B (NE and Mid Atlantic)

Company: Dandelion Energy

Location: Washington DC

Posted Aug 14, 2024

Dandelion Energy is hiring a Channel Sales Executive to expand its network of channel partners in the Northeast and Mid-Atlantic regions. The role involves building relationships, developing proposals, and closing business. The company offers a competitive compensation package and a fun, lively office environment.

Software Engineer - Drupal Technical Lead

Company: Coreonyx

Location: Washington DC

Posted Aug 14, 2024

The job posting is looking for a Drupal Technical Lead with Acquia certification to support Web Content Management Systems for federal clients. The successful candidate will have experience with Drupal development, back-end programming, and front-end knowledge, and will work collaboratively with the team to deliver innovative solutions.

AWS Cloud Architect

Company: Ashburn Consulting

Location: Washington DC

Posted Aug 14, 2024

Ashburn Consulting is looking for a Sr AWS Cloud Architect to help accelerate customer adoption. The company is an established leader in its field, composed of an elite team of engineers and business consultants. The role involves providing architectural guidance, designing solutions, and working with customers to accelerate their cloud implementation.

System Developer (Java, Go, DevOps)

Company: Dev Technology Group, Inc.

Location: Washington DC

Posted Aug 14, 2024

Dev Technology is seeking a highly motivated Software Developer to join their growing team to develop support and modernize mission-critical applications for their DHS customer. The ideal candidate will have a strong background in application development and possess expertise in implementing and managing DevOps processes.

Receptionist - Community Manager I

Company: Carr Workplaces

Location: Washington DC

Posted Aug 14, 2024

Carr Workplaces is a company that provides office space and services to help businesses thrive. They value their employees and offer a range of benefits and opportunities for growth.

Account Executive - Northwest Territory

Company: Azul

Location: Washington DC

Posted Aug 14, 2024

Azul is offering an exciting opportunity for experienced software sales executives to join their dynamic and growing sales team. The role involves cultivating relationships with clients, prospecting new opportunities, and consistently closing business. The company offers comprehensive compensation and healthcare packages, equity program, referral program, and work-life balance.

Livewell Associate

Company: Southern Veterinary Partners

Location: Washington DC

Posted Aug 13, 2024

Livewell Animal Hospital is a new hospital that will provide high-quality medicine and a great customer experience. It has modern facilities and a team of experienced veterinarians.

Systems Test Engineer

Company: MORSE Corp

Location: Washington DC

Posted Aug 14, 2024

MORSE is an innovative employee-owned tech company seeking a System Test Engineer to work on AIML capabilities for high-profile programs. The role involves collaborating with development managers, designing test procedures, and working closely with customers.

Director, Field Services

Company: Energy Vault

Location: Washington DC

Posted Aug 14, 2024

Energy Vault is a company that aims to enable a sustainably energized world by providing energy solutions that accelerate the global transition to renewable energy. They operate globally and have a comprehensive offering of proprietary gravity battery hybrid green hydrogen energy storage solutions and technology-agnostic software suite.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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