Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Product Manager, Modernization Application

Company: Govini

Location: Washington DC

Posted Aug 13, 2024

Govini is seeking a product-oriented leader to integrate new capabilities into their existing Modernization Application within the Ark platform. The role requires exceptional judgment, cross-functional collaboration, and the ability to deliver customer value in a productized way.

Payroll & Finance Coordinator

Company: Montage Marketing Group

Location: Washington DC

Posted Aug 13, 2024

Montage Marketing Group is looking for a Payroll and Finance Coordinator to join their growing team. The role involves processing payroll, managing accounts payable and receivable, and maintaining accurate financial records. The company values connection, respect, and collaboration, and is an equal opportunity employer.

AV Technology Analyst (Remote)

Company: KeenLogic

Location: Washington DC

Posted Aug 13, 2024

KeenLogic is seeking an AV Technology Analyst to join their government customer in Alexandria, VA. The job requires experience with Zoom, customer service, and technical support.

AV Technology Specialist (remote)

Company: KeenLogic

Location: Washington DC

Posted Aug 13, 2024

The job description is for an AudioVisual Technology Specialist who will provide technical support and troubleshooting for desktop hardware, audiovisual technologies, and applications. The specialist will also assist with participant technology issues, organize breakout sessions, and conduct polls.

Product Manager, Navy

Company: Govini

Location: Washington DC

Posted Aug 13, 2024

Govini is seeking a growth-oriented product leader to drive product expansion with Navy customers. The role involves identifying and prioritizing customer problems, designing and launching new workflows and capabilities, and working with cross-functional teams.

Transaction Operations Associate

Company: Lucid

Location: Washington DC

Posted Aug 13, 2024

Lucid Motors is a luxury electric vehicle company that aims to introduce captivating vehicles that elevate the human experience. They are seeking a Transaction Operations Associate to join their Sales Operations Team.

Technical Support Engineer

Company: Redpanda Data

Location: Washington DC

Posted Aug 13, 2024

Redpanda is a streaming data platform that is building a unified engine of record, funded by premier investors. The company is looking for a Technical Support Engineer to provide world-class support for their products and services.

Senior UX Researcher

Company: Platomics

Location: Washington DC

Posted Aug 13, 2024

Platomics is looking for a Senior UX Researcher to champion user needs and bring a human-centered approach to designing regulatory products. The role involves running high-impact studies, building on organizational customer knowledge, and establishing research and user data collection processes.

Tier I Help Desk (remote)

Company: KeenLogic

Location: Washington DC

Posted Aug 13, 2024

KeenLogic is looking for a talented and self-motivated remote Tier I Helpdesk Analyst with experience in hardware application support, diagnosis, and remediation. The candidate will assist customers with routine issues and escalate to the Tier II team when necessary.

Senior Capture and Proposal Manager

Company: Pivot Path Solutions

Location: Washington DC

Posted Aug 13, 2024

Pivot Path Solutions is a government contracting and management consulting firm seeking an experienced Senior Capture Proposal Manager to join their team. The ideal candidate will have extensive experience in proposal writing in the federal contracting space.

Project Manager

Company: Analytica

Location: Washington DC

Posted Aug 13, 2024

Analytica is seeking a remote Project Manager to manage a high-profile initiative for a federal client. The company offers competitive compensation, opportunities for bonuses, and a range of benefits. The ideal candidate will have experience leading complex projects and programs, and be comfortable working directly with clients.

Marketing Analytics Consultant

Company: MarketBridge

Location: Washington DC

Posted Aug 13, 2024

MarketBridge is a consultancy that helps clients with gotomarket strategy and analytics. They are looking for an Analytics Consultant to support program strategy and execution. The company has a strong culture and offers a range of benefits and opportunities for growth.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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