Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Data Engineer (MongoDB/Databricks with DevOps)

Company: Harmonia Holdings Group

Location: Washington DC

Posted Aug 13, 2024

Harmonia Holdings Group LLC is an award-winning minority and female-owned federal government contractor that provides innovative solutions to its clients. The company offers a competitive compensation package, a family-focused culture, and a dynamic work environment. It has received several recognitions for its outstanding work culture and innovative work.

Business Development Associate, AD&S

Company: Anduril

Location: Washington DC

Posted Aug 13, 2024

Anduril Industries is a defense technology company that aims to transform US and allied military capabilities with advanced technology. The company is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The Air Dominance and Strike Division is one of Anduril's fastest-growing divisions, and the company is looking for someone to help build out the team to grow into Anduril's largest division over the next few years.

Sr. SharePoint Developer I (5373)

Company: MetroStar

Location: Washington DC

Posted Aug 13, 2024

The job posting is for a SharePoint developer position at MetroStar, a company that values its employees and offers a generous benefits package. The job requires experience with SharePoint development and a Secret clearance. The company encourages diversity and inclusion, and the posting highlights its commitment to creating a diverse environment.

Principal Consultant

Company: Planet Technologies

Location: Washington DC

Posted Aug 13, 2024

The job description is for a technical lead who will work closely with Microsoft teams to enable development, analysis, and deployment of solutions. The responsibilities include participating in strategic planning, delivering technical presentations, and leading technical projects. The required skills include experience in Microsoft products, Azure, and O365, as well as a clearance level and education.

Representative - Inside Sales

Company: Accu-Tech

Location: Washington DC

Posted Aug 13, 2024

The job description is for a Representative Inside Sales position at AccuTech, a national distributor of low voltage solutions. The role involves interacting with existing customers, increasing sales, and adding value to their buying experience. The job requires knowledge and experience in sales, sales administration, and basic computer skills.

Principal Product Manager, Data Platforms

Company: ZoomInfo

Location: Washington DC

Posted Aug 13, 2024

ZoomInfo is a company that values creativity, innovation, and teamwork, and is looking for a Principal PM to build and own Data Platforms and Services. The role involves building and owning Data Acquisition Platform, Data Tools, and other data-related products, and requires a strong background in data platforms, data integration, and data management.

Sr. Full Stack Developer I (5371)

Company: MetroStar

Location: Washington DC

Posted Aug 13, 2024

MetroStar is looking for a Senior NET Developer to join their team. The job requires experience in developing modern web applications, Agile team environment, and working with customers. The company offers a generous benefits package, professional growth, and a diverse and inclusive culture.

Account Executive, Public Sector

Company: FiscalNote

Location: Washington DC

Posted Aug 13, 2024

The job posting is for a Business Development role at FiscalNote Global Intelligence, responsible for scaling up the North American book of business and executing security, geopolitical risk, market intelligence, and healthcare subscriptions. The ideal candidate has a bias for action, is empathetic, and has a true executive mindset.

Principal UX Designer - Wallet

Company: ID.me

Location: Washington DC

Posted Aug 13, 2024

IDme is a high-growth enterprise software company that simplifies identity verification and sharing online. The company empowers people to control their data through a portable and trusted login, and has received numerous awards and funding.

Strategic Account Executive-Fed/Gov

Company: Smartsheet

Location: Washington DC

Posted Aug 13, 2024

Smartsheet is a tech company that empowers teams to manage projects and build new solutions using simple tools. They are looking for an Account Executive to help build their Federal Civilian Government business.

Senior Software Quality Assurance Analyst

Company: CSC

Location: Washington DC

Posted Aug 13, 2024

CSC is a global business legal and financial services company seeking a Senior Software Quality Assurance Analyst to join their growing Development team. The role involves ensuring software quality, working with cross-functional teams, and collaborating with developers to meet functional quality performance scalability privacy and security specifications.

Software Engineer (AWS/Cloud Technologies with DevOps)

Company: Harmonia Holdings Group

Location: Washington DC

Posted Aug 13, 2024

Harmonia Holdings Group LLC is a minority and female-owned federal government contractor that provides innovative solutions to its clients. The company offers a competitive compensation package, a family-focused culture, and a dynamic work environment. It has received several awards and recognitions for its outstanding work culture and innovative work.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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