Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Data Scientist Virginia

Company: 2HB Incorporated

Location: Washington DC

Posted Jul 14, 2024

The position requires a Data Scientist with a TSSCIFull Scope Polygraph Clearance to work in Chantilly, Virginia. The candidate will work with governance, technology, and other teams to integrate, organize, and communicate large data volumes, assess and validate internet systems requirements, and develop technical solutions.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

Contracting Officers streamline the acquisition process, maximize resources, and negotiate and manage complex contracts. Requirements include being physically in the US, registered for Selective Service, a US citizen, and at least 18 years old. Qualifications include strong analytic and critical thinking skills, excellent customer service skills, and attention to administrative detail.

Senior Forward Deployed Solutions Engineer (Federal)

Company: Instabase

Location: Washington DC

Posted Jul 14, 2024

Instabase is a company that democratizes access to AI innovation, enabling organizations to solve unstructured data problems. They offer a consumption-based pricing model and empower clients to explore their AI Hub platform. The company is looking for a Full-Stack Developer to design and architect solutions, develop apps, and act as a frontline advisory service to large companies.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

Summary Support Integration Officers provide global operational support, including budget, logistics, and human resources, to resolve tactical issues and create location-specific processes. A 5-year Contract Term Agreement is required in this position.

Technical Services/Research Law Librarian

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 14, 2024

The Office of General Counsel is seeking a Research Law Librarian to assist with managing core legal information repositories. The ideal candidate will have at least 2 years of experience as a librarian in a large legal firm, proficiency in Westlaw, LexisNexis, and other legal information platforms, and excellent written and verbal communication skills.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 14, 2024

Summary Logistics Officers work on accomplished and diverse teams providing logistics and supply chain solutions in support of the Agency's global mission. Requirements include being physically in the US, registered for Selective Service, US citizen, at least 18 years old, willing to move to the Washington DC area, and passing a medical, psychological, and background investigation. Qualifications include excellent interpersonal skills, communication skills, customer engagement, initiative, accountability, flexibility, and critical thinking.

Computer Scientist (Software Design & Analysis) - Senior

Company: QinetiQ US

Location: Washington DC

Posted Jul 14, 2024

QinetiQ US is a company that delivers next-generation technology and products in robotic and autonomous platforms, ground soldier and maritime systems. They are seeking an experienced Computer Scientist/Software Design and Analysis to lead a growing team on a US Department of Defense operations support project. The ideal candidate will have a bachelor's degree in Information Technology or software engineering, 8+ years of software development experience, and expertise in languages such as Golang, Python, C++, JavaScript, and Java.

Senior Data Analyst, PFM Product

Company: Rocket Money

Location: Washington DC

Posted Jul 14, 2024

Rocket Money is seeking a Senior Data Analyst to join their Data Analytics team. The role involves analyzing the performance of the new user experience, understanding drivers of engagement and retention, and providing actionable insights to inform product strategies. The ideal candidate has 6+ years of experience in analytics, a strong SQL background, and expertise in data visualization tools.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

Summary Contract Auditors provide value asset cost analysis post award audit functions write and prepare exhibits and provide financial audit advisory services

Resident Resolutions Coordinator

Company: AIR Communities

Location: Washington DC

Posted Jul 14, 2024

AIR Communities is seeking a Resident Resolutions Coordinator to manage resident relocation during onsite projects. The role involves analyzing lease expiration, coordinating schedules, developing relocation plans, and providing exceptional customer service. The job requires 2+ years of customer service experience, a reliable mode of transportation, and flexibility to work evenings and weekends. The expected pay rate is $2100-$2500 per hour.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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