Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

HUMAN RESOURCES ASSISTANT (OA)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Jul 14, 2024

Public notice flyer for anticipated vacancies in the Department of the Navy, requiring US citizenship, suitability for federal employment, and participation in direct deposit pay program. The position involves assisting LER Specialists, drafting written correspondence, and performing data entry tasks.

Recreation Assistant (Lifeguard) NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 14, 2024

The JBLM MWR Sports Fitness and Aquatics Program is hiring multiple lifeguards with customer service experience, requiring certifications in CPR, First Aid, and lifeguarding, with a one-year probationary period and potential background checks.

Assistant Administrator for Field Leadership

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

This Senior Executive Service position is located in the Department of Homeland Security DHS Federal Emergency Management Agency FEMA Office of Response and Recovery ORR Field Leadership FL located in Washington DC. The incumbent serves as the Assistant Administrator for Field Leadership and is responsible for managing, directing, and ensuring the operational readiness of FEMAs Field Leadership Programs.

Personnel Security Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jul 14, 2024

The Secretary of the Senate's Senate Security Office is seeking a Personnel Security Officer. The job requires a High School Diploma or GED, 2-5 years of experience handling personnel security information, and a Top Secret security clearance.

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

This serves as a public notice for the use of the Direct Hire Authority in accordance with 5 USC 3327 and 3330 and 5 CFR 330. Positions are to be filled under the OPM GovernmentWide Direct Hire Authority for Information Technology Specialist Information Security Positions for grades GS 0915.

Administrative Specialist

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The Office of the Clerk US Court of Appeals for the DC Circuit is seeking an Administrative Specialist to perform administrative, technical, and professional work related to financial, personnel, and procurement activities.

Associate Chief Counsel (Partnerships, S Corporations, Trusts and Estates)

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The Office of Chief Counsel IRS is seeking enthusiastic individuals to serve taxpayers fairly and with integrity by providing correct and impartial interpretation of the internal revenue laws and the highest quality legal advice and representation for the IRS.

Supervisory IT Cybersecurity Specialist

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

Supervisory IT Cybersecurity Specialist position at the Department of Justice, requiring direction and oversight of the Policy Audit Compliance and Continuity Program, with qualifications including attention to detail, customer service, oral communication, problem solving, and specialized experience in developing policy and reviewing audits.

Director, Office of Technical Assistance

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The Build America Bureau is responsible for supporting transportation infrastructure development projects in the United States, streamlining credit opportunities and grants, and providing technical assistance and encouraging innovative best practices.

SUPERINTENDENT, ELECTRONICS SCIENCE AND TECHNOLOGY DIVISION

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Jul 14, 2024

You will serve as the Superintendent of the Electronics Science and Technology Division at the Naval Research Laboratory in Washington DC. The position requires a US citizen, a degree in engineering or a related field, and experience in electronics science and technology. The job involves leading change, leading people, being results-driven, having business acumen, and building coalitions. The position is considered key/emergency essential and requires immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems.

Deputy Director for Program Administration

Company: Department of Labor - Office of Workers' Compensation Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The US Department of Labor is seeking a Senior Executive Service (SES) candidate to fill a position in the Office of Workers Compensation Programs. The position requires a US citizen, mandatory technical qualifications, and executive core qualifications. The candidate must have experience at a major management level, equivalent to the GS15 level, and must write a narrative detailing accomplishments that satisfy each of the ECQs and MTQs.

Operations Assistant NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 14, 2024

This position is located at Joint Base Lewis-McChord Texas Roadhouse Restaurant. The job requires a minimum of 6 months experience in a fast-paced food and beverage establishment, good interpersonal communication and customer service skills, and a food handlers certificate. The position also requires the ability to lift and carry objects weighing up to 20 pounds and availability for duty during days, nights, weekdays, weekends, and some holidays.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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