Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Food Inspector (Slaughter)

Company: Department of Agriculture - Food Safety and Inspection Service

Location: Toppenish, Washington Toppenish, Washington

Posted Jul 14, 2024

Summary: $5000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards available. Shifts and species will vary based on assignment. Requirements: US Citizenship, successful completion of pre-employment medical examination, satisfactory adjudication of background investigation and/or fingerprint check, etc.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

Summary: DOTOST will use Direct Hire Authority to fill Information Technology IT Specialist Information Security INFOSEC positions. This vacancy is a repository of applications. Applicants may be periodically referred to Selecting Officials both during the open period and for up to 90 days after the closing date of the vacancy.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 14, 2024

This position is for a customer service professional at Texas Roadhouse Restaurant, located at the Eagles Pride Golf Course on JBLM. The job requires 6 months of work experience, skill in working with professional kitchen appliances, and ability to communicate in English. Applicants must attend the JBLM NAF HR Office Job Fair on June 4, 2024, to receive first consideration.

Finance Resource Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

Summary Finance Resource Officers provide financial services including financial calculations based on regulations and operational activities analysis of programs and budgets and other job functions.

IT Specialist (Cybersecurity) - DIRECT HIRE

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

This position is for a cybersecurity professional in the Department of Transportation's Office of the Chief Information Officer, reporting directly to the Associate Chief Information Officer for Cybersecurity and Information Protection and Chief Information Security Officer. The incumbent will be responsible for implementing, managing, and coordinating cybersecurity activities, including network monitoring and intrusion detection, and providing independent information technology guidance services to leadership.

Health Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jul 14, 2024

Summary: You will serve the VA Puget Sound Health Care System VAPSHCS Seattle Division and operate as a Health Technician with the Patient Escort Service PES a subsection of the Patient Experience Office within the Nurse Executive Office. The Recruitment Incentive for this position has been cancelled. Applicants will be reviewed every other week starting 11/20/2023.

Case Administrator

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

This position is located in the United States District and Bankruptcy Courts for the District of Columbia Clerks Office Operations Division and reports to the Operations Supervisor. The candidate must possess a minimum of two years of specialized experience, a bachelors degree from an accredited college or university, and have excellent interpersonal, computer, and analytical skills.

Library Technician

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The position is located in the Collections Management Division in the Discovery and Preservation Services, responsible for various activities in support of collections inventory control and tracking, and direct public service.

Open Source Collection Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 14, 2024

Open Source Collection Specialists manage the systematic collection of publicly available information in a given region to meet customer needs.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

Summary: DOTOST will use Direct Hire Authority to fill Information Technology IT Specialist Information Security INFOSEC positions. This vacancy is a repository of applications, and applicants may be referred to Selecting Officials during the open period and for up to 90 days after the closing date.

Enterprise Systems IT Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 14, 2024

Summary Enterprise System IT Specialists provide Agency mission partners with consultation analysis and problem resolution for technology products applications data and system access and software issues.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Jul 14, 2024

This position is for a flexible intermittent clerk at the 92 Force Support Squadron Fairchild Inn Fairchild AFB WA. The incumbent will receive and confirm room reservations, register and assign rooms to guests, and issue room keys. The position requires a background investigation, variable schedule, and meeting state and legal age requirements for sale of alcoholic beverages.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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